“Shocking treatment by staff...I did not deserve to be spoken to in such a rude and hostile manner ,had I been rude or hostile in the first place I could understand but I wasn't, the experience left me very upset.”
“always check date on milk, as i bought 2 cartons and when i got home realized that they were both 'use by the next day'. no label on it. no price reduction.”
“I have shopped at morrisons for many years. Also spend over £200 each week.The latest voucher offer was not explained.I waited 30 minutes before I was able to speak to a person,who then told me that I had not qualified for my vouchers. I will not be shopping in morrisons again.
Mrs Sue Southall”
“I found a bug packed inside the packaging of a chicken satay meal deal it was disgusting and they hardly compensated me for the horrible experience. It’s put me right off. Terrible un hygienic and bad service. Won’t be bothering with them again”
“app is pointless except for tracking your customers, None of the till staff bother asking if you have it, other stores always remind you to get it scanned.
Shop floor staff always look dejected and unappreciated, appears they want to be there even less then I do (Taunton branch)
We use to get all our main shops here but have moved to another retailer in the town.”
“On 19th Aug. had a delivery, 4 packs of cigarettes missing. Told I would get a refund, this still hasn't happened. This week again ordered 5 packs of cigarettes, this time none came. Phoned customer service twice, on first occasion I was told the depot manager refused to take responsibility and the driver said I'd checked the bags on the door step - LIE. Even went to local store as I was told to but they can't do anything, After 9 years of home deliveries I am in two minds to stop.Made to feel like I am a liar by the depot manager & driver. Terrible service.”
“I opened my broccoli and a large green worm fell off to the kitchen counter. As it was green, I picked it up thinking it was a piece of broccoli, but I obviously realised it was not. I got in touch with the customer service team, who took 5 days to reply to my email. They asked me to call a phone number and use my Case reference number. So I did and the person on the phone had no idea what I was talking about, nor did they want to help. They asked to get in touch with the email and ask for more details (whatever that meant). I emailed them and they never replied. Really poor hygiene checks and even worse customer service”
“Food To Order Not as advertised.
Ordered using Food To Order for part of a buffet for a funeral, food was ordered to collect between 10-11 but wasn't ready at 10:15, was left standing waiting for 40 mins whilst the girl was going round the store collecting items off the shelf? They advertise as if the items are provided as platters but they aren't, the sausage rolls were thrown on top in the cartons they come in on the shelf, ordered the larger quiches but was given the standard smaller quiches that are only £1.75, still in their boxes so stuck at a wake trying to cut quiches with wooden forks. Items were missing from the grazing boxes but wasn't even told on collection yet still charged full amount!! Rang Customer Services who couldn't care less, was offered a token £20 refund that barely covered the amount of missing/overcharged items but as a voucher if I wanted it in money I have to go to the store to get the refund though I'd have to then take it up with the store manager first. They can take a deposit online but claim not to have the ability to refund the money back to your card. Appalling service all round making a stressful time even more so with the attitude of the people working there.”
“Rubbish help
I placed an order with a company and they collected the goods through morrisons. Can the staff in this so called supermarket not read. If it says any missing items cancel whole order. That makes sense. So why do you so called well trained staff send it out. If I complain I am told to contact the delivery company. That doesn't mean sense as you are the ones making up the order. morrisons is a joke. I don't know how you get a good name”
“We ordered a delivery for elderly relative and initial delay problem with vehicle, later that day we were told delivery at some stage following day, no time given.
We then contacted customer service who refused to talk to us, all we wanted to do was arrange collection. After explaining we order food as relative has dementia and cannot answer the phone. Would not help us at all and Natasha asked to speak to relative who does not live with us. She couldn’t help us, we asked to speak to a manager. Told up to 72 hours to get a call back. I would not recommend anyone ordering from this company as they are unreliable.”
“It's the way some staff members talk to customers is shocking customer tried to get to the cake stand when 2 members of staff were chatting standing in his way the customer manged to reach a cake but dropped it the cheek of 1 member of staff saying they could make him pay for the 1 he dropped after picking it up and getting another one the staff was not joking and the customer said not to speak to customers like that and stormed off.
Staff shouldn't have full conversations on the shop floor and THE CUSTOMER IS ALWAYS RIGHT!!! Which staff should remember that.
Morrison Killingworth Shopping Centre branch”
“What is the point of the app? None of the staff bother asking if you have it (unlike other stores) and when I do get it scanned ……. What do I get? Nothing. What do they get? All my personal shopping data ‘which they use to tailor offers’. Today I can get 10% off some crisps …. Which I never, ever buy. Whoopee, Morrisons, I’m sooo lucky.
Went to their Kirkby store on Sunday. Many shops open at 10 on Sundays and this was open so in I went for a full shop. Half an hour later I’m at the closed tills, to be told they only open at 11, and 10 - 11 is for ‘browsing’. Now I know this is a ‘thing’ but at least MAKE IT CLEAR at the door. Quite why I’d want to spend an hour of my Sunday looking at carrots and spuds defeats me.”
“Today in my local Morrison's...omg I couldn't believe the disgusting price increase on absolutely everything...its pure greed...People should stop shopping there...boycott the place till they stop ripping People off....I won't be using that place again...hell no !!! They can stick their overpriced products where the sun don't shine...there's places much more reasonable ly priced ...”
“My wife and I called into the cafe after shopping. Over £20 for substandard pie and chips, I wouldn't give our dog, that's the last never again. ps Morrisons Rogerstone.”
“I have to agree with other reviews Morrisons will not be around for much longer. My local store in Patchway-Bristol is poor the shelves are empty, never any trollies available on entrance always the other side of the car park. They are expensive, poor customer service a real non caring attitude. Can’t see much of a future for them.”
“Why is it in Morrisons Holloway Road London N7 why oh why are your staff rude, lazy and unhelpful, when you ask for help they shrug their shoulders or say " I dunno". They are forever talking about customers or other colleagues or in the smoking area and they never wash their hands. They give out the aura they don't want to be working and treat the place as some meeting place to gossip in, the shelves are hit and miss and pricing is never ever correct, one colleague really smells of cat wee, one colleague is always showing her thong and is so rude ( fruit and vegetable aisle) I think the colleague who smell of cat is her pal. Customers are ignored even management don't care. I really hope these new owners get rid of these people even those that have been there years have turned rude. And please get rid of the tall black girl from self checkout I think her name Alisha she is forever eating chicken and food and has it hidden behind counter of lottery and is always on her phone or videoing she should be SACKED while lights are flashing she is eating her chicken bones. I have to say the elder cashier Lynn is lovely but that's it. I wouldn't be surprised if this store closes down and has lost money due to Lidl opened across the way.”
“Whatever has happened since removing More Points, a simple straightforward system at point of purchase. The APP is next to useless & I don’t want to spend time activating not so wonderful “ offers “ ! As a 75yr old I’ve better things to do. Well you’ve lost a loyal customer who always did the weekly shop in our local store which opened in April 1982. Your German opposition wins outright with friendly staff & fair prices, the only downside is that they don’t have the range of goods. Can’t have it all unfortunately.”
