“If I could I would give them 0 stars!
Ordered 2 meat boxes to be delivered 28th March when we were showing symptoms and self isolating. No boxes arrived that day or any other day for that matter!!!
I've tried calling and emailing and had no response whatsoever!
They charged my card £70 quickly enough but seem uninterested in refunding it. Beware of ordering from Morrisons.”
“Had a delivery today from Morrison’s Holyhead waited Over two weeks for this slot but did not mind,
The delivery was for my home and a neighbour who is 90 and could not get a delivery,
May I say I have always shopped at Morrison’s and I have always praised them.
But this delivery was not what I expected firstly my various neighbours have been having deliveries from Tesco, Waitrose
Iceland and Asda during this lockdown time all there deliveries were in carrier bags which I think the whole country would agree is necessary due to the situation
Not Morrison’s everything had to be put in bags at my garage door and the delivery driver had NO gloves on
I was happy to put the shopping in my own bags and the wash it down with a solution before putting away
But the biggest let down was that the dates on most of my shopping was either today or tomorrow and most of it looked like it was out of date already Veg fruit bread Milk
Meat
I know the situation we are in and I was so glad yo get this delivery anyway and will make the most of it
but I will never use Morrison’s again”
“We ordered food boxes two weeks running, the first one a veggie box was satisfactory, so we reordered, this time adding a meat version for my father in law. They arrived 2 hours past the advised time. The boxes were in a damaged state even appearing to have been opened. When we opened the first it contained meat, however all was far from good, three of the packets were broken open and contents spilled out, tins and milk dented, the milk and butter not within the cool bag. When we opened the cool bag there was a sticky substance. The chicken and mince packs had been compromised, split and the juices spilt out on every thing else. The single ice pack had thawed by that time and contents were not that cold. We moved onto the vegetarian labelled box. It was a meat one, again a couple of the packets had split open, the cool bag was opened, that's when we discovered it contained meat, instead of veggie food. Again the singlee ice pack had thawed, as the temperature in the bag had risen, the mince pack had blown due to the increased temperature. The overall appearance of the items within the box did not bode well, compared to the quantity of contents compared to the previous week was low. The majority of items in the box were short dated with meat products all needing to be used within 2 days or sooner, one use by was the next day. Almost all items were budget range, with items such as carrots snapped in half or deep cuts into them. My wife contacted the contact email address immediately, despite several reminders we have still not received a reply. We now have items that we were unwilling to refrigerate, due to the risk of cross contamination these items are in the box in our store room are now beginning to smell, waiting for an answer as to weather you wish to collect these items. Overall very disappointing, yes things like this do happen, however its them how the problem is resolved that counts. In this case a total lack of response seems to say it all.”
“I paid £20 for a 6 month delivery slot Tues-Thurs anytime but found no way could I get a weekly slot. They have taken payment on 3rd April. I would rather give this money to a food bank as have this company take it when they are aware no slots are available. I want it refunded!”
“Had Meat box delivered today, box had been opened and resealed with sellotape. Nearly everything open or soiled. Cool bag was totally open. Packaging burst and food loose e.g. a chicken breast and the liquid from it all over the perishables. Sauce had also leaked over everything. I note from other sites that I am not alone in this. I cannot get anyone on the phone nor answer to any email. I will not use any of this food especially with the virus and asked them to collect it and refund. NO response yet.I am self isolating for 12 weeks so they have left me with a real problem!”
“Me parent are isolating due to their age and had a delivery today. As they hadn’t managed to get a slot for 2 weeks and can’t get another one they had a shop of £150. The order delivered only came to £48 with virtually everything out of stock. Absolutely disgusted that you have nothing in stock. Now my elderly dad has to put himself at risk by going to Tesco’s as unfortunately I am not local to him! I’m sure if I went to Morrison’s there would be plenty on the shelves. You didn’t even offer substitutions. Will never shop with you again.”
“Bought 2 x £35 food boxes to be delivered to elderly vulnerable relatives , aged 89 & 90.
Both boxes delivered to their respective addresses OK and first impressions were ok ... However once the contents were unpacked , we were horrified to discover that the fresh Beef Mince, Chicken Breasts and Bacon ALL went out of date the DAY AFTER DELIVERY ... as did the bread and the cabbage. so all had to be thrown away, absolutely appalled at this , complete waste of money... won't buy again and would prefer a refund for this one”
“Wish I could rate this -100 stars!
Appalling customer experience.
I am currently self isolating and placed an online order over two weeks ago, this was due to arrive this evening.
It got to over an hour past the end of the expected delivery time and still no sign of the order, so I called customer services to enquire as to where my order was.
I waited for 30 mins only to be told that the order was not even on the system.
I queried this as I’d received confirmation emails and even amended my order several days ago & received confirmation of this.
I explained that I’m having to self isolate but the answer which I received was simply that there are “technical issues” and that orders are not being processed and it’s having an impact on thousands of customers.
I asked if there was anything the call handler could do, straight no was the answer. I asked to speak with a manager but none were available.
I appreciate that these are challenging times for all but I am disgusted how vulnerable and all customers are being let down.
I will be taking this further not just for myself but for all of the other people who have been let down in their time of need.”
“I’ve always been a Morrisons shopper! But since COVID19 I can see our Cwmbran store providing tight restrictions outside in the queuing area. But that’s where it stops. As soon as you get inside store it’s a “free for all” social distancing is something you only see on the TV because it certainly isn’t happening at Morrisons Cwmbran. The security guards just stood looking at their mobile phones & not interested. What a joke and let down. Please someone tighten restrictions in store and not just outside. Lives are at stake here. When approaching the staff there reply was to contact someone online & complain! I don’t want to complain but when you see 12 people in an aisle! Makes you really anxious”
“pretences
Went on there delivery site. Checked that they delivered in my area. Was told they did. Bought a years pass at £65. Went to book a delivery and told they don’t deliver to my address. Emailed and phoned for a refund but still no reply after 10 days.”
“It is the same in their Dover store!! People keeping a safe distance outside but once inside they all forget it and are up close and personal to all around. No staff members are enforcing the correct distance inside store apart from at the checkouts. Morrisons do not monitor this site. It is likely though that if you email them and explain what happens, under the present circumstances they may act.”
“Hi I was queuing outside Banbury store yesterday at 2 metres apart which was all ok once in the store far to many people in there at one time also 75% of the people are not keeping the distance there suppose to I’m shopping for my elderly parents one who has copd so can’t go out so i shop for them it’s time to limit how many people in the store and they must keep the acquired distance do these people think there invincible or just plain stupid we are all at risk so I would appreciate if there is any thing Morrison’s can do to sort this situation out many thanks j”
“On delivery the Morrison Driver in Milton Keynes told that you have loads of items missing and we won't be charged and disappeared. We had a refund for some items but other missing items were not refunded. I had to spend hours on the phone at least 5 times and each time I had to explain everything. The driver probably stole some items. Appalling service overall.”
“Secured a click and collect slot (shopping for elderly neighbours) at morrisons ,Grays. Kept waiting for 3 hours then told to wait for text and vome bavk at 8am. Got text just after midnight to say order was picked (with some cross offs) Got to store, to be told an hour later there was no order picked. They couldn't do refunds, but didn't know if I'd been charged anyway. Got home and found that two hours after I had been told order was picked, they sent an e mail telling me they had cancelled order. Staff in store had no idea. What kind of system is this ?”
“Pasted from "Angry" review below. I agree 100%. People will not forget. "Why can other stores open for the elderly between 8am and 9am but Morrisons cannot, I sent an email to their head office on the 22nd March and was told they could not send a reply. I rang my local Morrisons store last Monday and today and was told they had not been told by head office to open for the elderly. I rang head office no reply. So it means queueing outside in the cold for all elderly people. The government want the elderly to stay away from young people to protect them from this virus, but morrisons do not care. Profit before people seems to be their answer".”
“Online delivery did not arrive on day stated. No contact from the company at all. Got an email the next day stating it would be delivered later that days I had already gone shopping as I needed items for my elderly mother. Rejected it and now fighting for a refund.”
“Why can other stores open for the elderly between 8am and 9am but Morrisons can not, I sent a e mail to there head office on the 22nd March and was told they could not send a reply, I rang my local Morrisons store last Monday and today and was told they had not been told by head office to open for the elderly, I rang head office no reply. so it means queueing outside in the cold for all elderly people, the government want the elderly to stay away from young people to protect them from this virus, but morrisons do not care. Profit before people seems to be there answer”
