Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.42

4.4 Rating 3,419 Reviews

86 %

of reviewers recommend Opendoor

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

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“If I could give this company zero stars I would. Not only has it felt like such a fight to purchase our home from them, they have been so disrespectful throughout the process. My husband and I booked a flight and rental car for the weekend to fly to Florida to close on our home, but 5 hours before we were supposed to board our flight we get an EMAIL (not even a phone call) saying we were no longer able to close due to their contractor not doing the job that needed to be done. We wasted over a thousand dollars flying out there and staying to not even close on our home. Not to mention when we walked through the home it was dirty. In the listing it says it is regularly cleaned but that was definitely not the case. When we walked through the home there were dead cockroaches on the floor, insulation that was all over the carpet, and the icing on the cake was someone peed in the toilet and there was no water so it had just been sitting there for lord knows how long and it SMELLED SO BAD. They refused to clean the house after this and screamed at our realtor on the phone when she confronted them about this. They never even offered some kind of compensation on our flights or rental car that we purchased even though it was their fault we were unable to close that weekend. I will NEVER recommend Opendoor to anyone that I know. I have never felt more taken advantage of, walked over, and disrespected by any company.”

Helpful Report

Posted 4 years ago

We value your feedback and take it seriously. We would like to further investigate this and find a solution for future collaborations. Would you kindly send us an email describing the issue at resolution@opendoor.com? Please accept our apologies, Madison, and let us assure you that we continuously strive to improve our process and service!

Posted 3 years ago

“After wasting an hour of video conference, I received an initial offer. I was pleased, especially after the video review, the rep told me the house was clean and desirable and it is possible to expect even more than the initial estimate. The entire value proposition was to skip using a realtor and of course avoiding the heavy commission. Get this, after the rep telling me the initial offer might go higher - it was significantly lower but most of all, THEY CHARGE A 5% COMMISSION! Are you kidding me? The entire business model is to avoid using a realtor and pay a commission. They DO NOT tell you about the 5% fee the entire time they are dealing with you. Avoid these clowns. My rep was David Nunez. A very nice person, but his company, and their tactics completely suck.”

Helpful Report

Posted 4 years ago

Chas, we value your feedback and take it seriously. We want to look into this further and we kindly ask you to help us improve our services by sending an email with the situation you have encountered at contact@opendoor.com. We deeply apologize for any inconvenience caused and we assure you that we will utilize your feedback to further evaluate and develop.

Posted 3 years ago

“Best selling experience I have ever had. The highest level of service in the field of house selling. Best in the business.”

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(Phoenix) - Posted 4 years ago

We thank you for supporting what we do, Bryan, and we are happy to hear that you've had a great experience with us! We would be honored if you would like to share more of your story with us at contact@opendoor.com. Have a wonderful day!

Posted 3 years ago

“Very smooth and fast process. More than fair price.”

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(Nashville) - Posted 4 years ago

We thank you for supporting what we do, Terri, and we are happy to hear that you've had a great experience with us. We would be honored if you would like to share your story, in more detail, by sending an email to contact@opendoor.com. Have a wonderful day!

Posted 3 years ago

“The process behind Opendoor is great. The agent I worked with in the Denver area, Kurtis, was outstanding. The mortgage officer I was assigned to through Opendoor’s financing did not impress me and simply didn't want to put in the work for us. From our exchange on the phone, he was much more concerned with his personal plans than making a deadline. Thus the lower rating. The decision to finance with another company was solely based on our mortgage advisor and her work ethic. I'm disappointed we didn't get the opportunity to access incentives Opendoor finance was offering because of the one particular mortgage contact we were assigned…”

Helpful Report

Posted 4 years ago

Thanks for letting us know, Fowkes! We would really like to continue to improve our services and we kindly ask you to send us an email with your story at contact@opendoor.com, so we can investigate this issue further. Thank you again for taking the time to write this review and please have a wonderful day!

Posted 3 years ago

“The process was so easy. Opendoor agent walked me through all the steps and was even willing to get a local person to go out and finalize the process since the house I was selling was 5 hours away. Closing process was the easiest I’ve ever had and this is my 3rd house I’ve sold!”

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Posted 4 years ago

We love hearing stories like yours, Alicia! Thank you for supporting what we do and for taking the time to spread the word about Opendoor. We wish you all the best in this next chapter!

Posted 3 years ago

“Opendoor was an amazing experience for me! Dealing with medical problems left me with no time or energy to deal with selling my house on my own or even through a realtor. My personal rep did a video walkthrough of my home with me & I had an great offer within a few days! No worries about all the little projects or fixes that I had never gotten around to, no showings, no failed buys! They took all the stress off of my shoulders. I got to pick the closing, and the title/escrow team were wonderful! They made sure I understood everything in the contract before I signed. The fees are a little higher than a traditional sale, but it was so, so worth it!”

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Posted 4 years ago

Thank you very much for sharing your story, Thomas! We strive to provide a great customer experience with Opendoor and your kind words are incredibly valuable to us. We appreciate you choosing Opendoor for such an important transaction.

Posted 3 years ago

“Highly recommended! The touring team and closing team are wonderful. Buyer agent wasn’t that great. Encourage you Ofer high high high. If you know how to pricing you should use opendoor”

Helpful Report

Posted 4 years ago

We are always striving to improve and find the best ways to assist our customers. Could you please send us an email with more details at contact@opendoor.com, so we can investigate? We thank you for sharing this review and we will utilize your feedback to further evaluate and develop.

Posted 3 years ago

“OpenDoor was excellent to work with from start to finish. Communication was excellent throughout the process. Offer for the home was fair and the closing process was quick. I highly recommend them and would use them again.”

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Posted 4 years ago

Kelly, this is so great to hear! We strive to offer the best services to our customers and your kind words mean so much to us. We would be honored if you would like to share your story with us by sending an email to contact@opendoor.com. Thanks for taking the time to write this review and have a wonderful day!

Posted 3 years ago

“Open Door has made buying a home fun & less stressful. Especially going to another state. I will tell everyone to check with Open Door to buy & or sell their house. Douglas Eichmann”

Helpful Report

Posted 4 years ago

Douglas, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at contact@opendoor.com. It is our honor to help you!

Posted 3 years ago

“I had a pleasant experience with opendoor. I was hesitant at first because it seemed to good to be true but everything went smoothly and fast. Most of the communication is through text messaging and email, the only person you will meet in person is the notary. I received my proceeds the same day I signed with the notary. Opendoor, is a legit home buying company. I’m a proud seller.”

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(St_louis) - Posted 4 years ago

That’s amazing to hear, Lola! Thank you for your kind words and for trusting Opendoor with such an important transaction. We are always excited to read such positive reviews and we thank you for taking the time to share your story!

Posted 3 years ago

“I contacted Opendoor about them buying my house and in 22 days the money was in the bank.”

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(Northern_colorado) - Posted 4 years ago

It’s so great to hear that you've had a good experience with us! If you wish to share more of your story or ask any questions, please don’t hesitate to contact us at the email address contact@opendoor.com. Thanks for taking the time to share this, Wade, and please have a wonderful day!

Posted 3 years ago

“gave a preliminary offer of between 320,000 and 360,000 then after zoom they gave a final of 288,100. The home is brand new and has had the basement finished. Talked to a realtor and said would get over 300,000”

Helpful Report

Posted 4 years ago

We are deeply sorry that you feel this way! We are struggling to always offer the most attractive deal, but unfortunately, the negotiation sometimes doesn’t reach a common ground and we apologize that this was your case. Please contact us at contact@opendoor.com, so we can investigate the issue further. We are sorry we didn't meet your expectations and will utilize your feedback to further evaluate and develop.

Posted 3 years ago

“I had a great experience with Opendoor. They offered a fair price for my home and were able to close very quickly! Due to other circumstances, it was important that we close quickly, and Opendoor delivered on their promises! My family is very happy!”

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(Dallas) - Posted 4 years ago

Lilly, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at contact@opendoor.com. It is our honor to help you!

Posted 3 years ago

“I am so disappointed with Open Door. My fiance and I found the perfect fixer-upper in a great neighborhood. Going in, we knew the house needed some serious work. With original bathrooms, a few roof leaks, and pool surface issues. Luckily, the previous owners did do some work such as a moderately updated kitchen and pool deck. The house was priced for 515,000 and we ended up under contract at 508,000. After the inspection process, it was brought to our attention that the AC's were from 1986 one of them not working at all and the roof had no life left in it (among other minor issues). Our mortgage company would not insure us unless the roof was fixed before closing. After weeks of waiting to hear back from Open Door we finally negotiated a new roof. Until we got the appraisal back. The house only appraised for 490,000. We were willing to pay 490,000 as long as the roof was still replaced. After more weeks of waiting to hear back from Open Door, they would only pay for the roof if we came up in price to 500,000. We continued to negotiate with them, but they wouldn't budge. We had to back out of the contract. Now, here's why I am writing this review. The same house, that we LOVED and were willing to by at 490,000 is now back on the market for TWO WEEKS LATER AT 475,000. Not only did they royally screw us over, it was nearly impossible to get in contact with someone at Open Door. Our Realtor would try to call them several times and they would never answer. Open Door would only respond to emails and would take days on end to respond. I don't know who operates a company like this but I would not buy a house from them or recommend anyone to buy a house from them.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this and we thank you for letting us know, Morgan! We always strive to provide the best assistance possible for our customers and we will use your feedback to rectify this situation immediately. Please reach out at contact@opendoor.com so we can look into this matter further. We sincerely apologize again and we are eagerly awaiting your email.

Posted 3 years ago

“By far, one of the best choices we made. Smooth and easy transaction. Opendoor team was quick to respond with any/all questions. Made the selling process stress free. We packed the house in peace and even moved up our closing date by one week. No showings, no hassles. We have told everyone looking to sell or buy to go through Opendoor. Thank you Opendoor!!”

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(Las_vegas) - Posted 4 years ago

Hi Suaen, great to hear you've had a good experience with us! We appreciate you choosing Opendoor for such an important transaction.

Posted 4 years ago

“We closed our sale to Opendoor in early July 2021 in Phoenix on a 2400 sqft home. The process was so easy that I was concerned it was a scam until the day we received the wire transfer. From the beginning, the process was transparent and low stress. We got an initial offer just from filling out some info online. Then we had a virtual walkthrough using my phone, followed up with an external home inspection (no contact). The repair fees were under 1%, which is similar to concessions in a normal sale. I was surprised by this since the house was built in 1984 and still had original windows, siding, etc. After we agreed to the repair fees, we set a closing date and scheduled our late move out for 7 days after closing (for no added cost!). The benefit to closing early is that your receive the funds earlier. Closing was all virtual with an online notary. We never interacted with anyone in person throughout the whole process. The funds received 2 days after closing matched exactly as agreed, and there were no hidden fees anywhere. The house isn't listed yet, so I can't tell yet if we would have made more by listing. However, this was the easiest process and I would highly recommend. The offer they gave us exceeded most of the estimates we found on realtor sites and was $50k higher than another ibuyer we got an estimate with. It also seemed competitive with other comps in the area (or better). We loved working with Opendoor!”

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Posted 4 years ago

We're delighted to hear you've had a good experience with Opendoor Katie. We appreciate you spreading the word about Opendoor! :)

Posted 4 years ago

“We had an excellent experience of selling our home to Opendoor. It was a very smooth and professional process from start to end and made us feel our house is now in good hands. The online technology Opendoor used was very professional. From the beginning of making us a fair market price offer to digital checkout was superb and hassle free especially comforting during this pandemic. No physical contact during the whole process. We had an online closing which was especially easy and professional. The prompt responses and initiatives from Opendoor and title company have gained our trust and diminished our skepticism towards the new way of selling houses. We would recommend anyone to sell or buy houses from Opendoor !”

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(Dallas) - Posted 4 years ago

That's amazing to hear! We strive to provide a great customer experience with Opendoor and your feedback is incredibly valuable to us. Thanks for taking the time to share this, Jean.

Posted 4 years ago

“I love Opendoor services. Their representatives are very responsive and helpful. Our 2nd home in a different city was occupied by my daughter who was moving out on a short notice due to job change. My daughter had a jampacked schedule when we decided to sell that home. It made the traditional in-person house-staging/open house impossible. I decided to try the disruptive online house sale with Opendoor. After a video-walkthrough tour around the house with my daughter and having us fill up an online questionnaire (We kept the home in pristine condition. I also believe they used AI to accurately assess the home value in the background) Opendoor made a generous offer. The entire process took less than 4 weeks (could be shorter if my daughter's moving date moved forward)! All the selling-buying paperwork were done hassle-free online except the Title and ESCROW part (we did that with a designated company via mail). It is a Home Sale by Owner process with Opendoor being the buyer.”

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(San_diego_ca) - Posted 4 years ago

So glad to hear this Wendy. Thanks for letting us know! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides!

Posted 4 years ago

“We could not have had asked for a better group of professionals to work with us on the sale of our home. David Nunez and his team of Jess and Bernie were available each and every day (yes.. weekends, too) to walk us thru the process (easy-peasy), and Escrow Officer LeeAnn Martinez communicated through all steps of the closing process. I believe that 20 days from contract signing until deposit of funds is VERY noteworthy. Open Door was fair with their proposal and everything went without a single hitch. Selling one’s home can be very stressful… this was not..! Would definitely recommend this team to anyone. 🙂”

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(Orlando) - Posted 4 years ago

Thanks for the love Oliver! We will be sure to share your kind words with the team.

Posted 4 years ago

Opendoor is rated 4.4 based on 3,419 reviews