Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,896 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,896 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

106

Anonymous

Anonymous // 01/01/2019

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“Avoid this company at all cost. I need to change my name on the flight tickets. Gave me wrong information just so they can drop the line. Called back, explained the situation and being put on hold for 45 mins. Then I was told I need to be transferred to headquarter. So I have to start over. The person basically did nothing the whole time. He didn’t even provide my information to the headquarter. But he’s not the worse. The person from headquarter is a pr*ck. Not helpful at all, incredibly rude and given me attitudes during the whole call (which I was being put on hold for a whole hour again and found out the previous guy gave me wrong information again). This is honestly the most frustrating customer services experience in my life.”

Helpful Report

Posted 7 years ago

“The customer service is awful. The bring 0 solutions, repeat the same procedure that doesn't work and give you the same answer that is never honored. The manager even hang up on me! They should be fined for not complying with their obligations instead of making us lose time.”

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Posted 7 years ago

“Terrible, I would give it 0 stars. I booked a flight online, paid with my AMEX and the next day the flights were not confirmed and cancelled. I called their customer service, went thru the same circus and the next day the same problem. They took my money twice, were very rude to me and could not answer my questions or help me get another ticket. DO not use this company!”

Helpful Report

Posted 7 years ago

“I booked a flight through Opodo and they sold me travel insurance through their partner company, Intana, for my trip, but I later found out the travel insurance was only for UK residents (no notice on their website). Keep in mind that I had already listed my address (not a UK address) when I booked the flight, so they already knew I was not a UK resident. Before my flight I get a high ankle sprain and can no longer go on my trip. Hours on international calls getting the run-around to try and find a reasonable solution and they offered to change my flight for a fee of $225 and the difference in the cost of the airfare. So I look up the cost of flights on the airline I had booked with in the month that made sense. The prices were slightly higher ($40 - $50) than I had already paid, so I expected to pay an additional $275 - $300 and call it a day; better than losing out completely. Well, three redirects later after calling Opodo back, and they tell me they can change my flight for a total fee of 800+ Pounds!! That's over $1000 if you're curious, far more than the new flight I found on the airline's site. Basically, they tried to "fix" their problem by screwing me over a second time, citing additional fees (which I wasn't originally told about) as the reason. Avoid this company at all costs!! They are fraudulent, immoral, extremely difficult to work with, and unhelpful. It is clear Opodo does not care about people.”

Helpful Report

Posted 7 years ago

“Although Opodo does everything according to law, you nust notice the following: 1.)They take no responsibility in case of a dely or cencellation of your flight! means-you would'nt even be noticed ,both by the airline neither by opodo about the change. 2.)They use classic misdirection methods! As I orderd my flight, i've noticed that "surprisingly" none of the cheap options were available. You might ask-"why would they show this flights?". As I said, this is a classic misdirection method; once you're inside their site, you're more likely to invite one of the more expensive options. But don't worry - it's legal according to their terms and conditions 3.)They have a poor synchronization! All I wanted was to reserve a specific seat on my flight. Sounds easy right?! so I tried to do so in their site. The site said to call them (International phone call) in order to reserve those seats, and so I did. Their voice mail said that this matter is handled by their site. Confused? so was I... Make a long story short-DON'T USE OPODO!”

Helpful Report

Posted 7 years ago

“Just an absolute nightmare and a headache to deal with. Honestly not worth using. I don't usually leave reviews but every time I had to have a conversation with them it was up there with the most painful and so I was driven to. Each one took at least 40 mins, even if it was a simple request, as they repeatedly put you on hold while they 'go check'. Avoid, avoid, avoid.”

Helpful Report

Posted 7 years ago

“They booked my return leg of what was to be a 10 trip, 6 months later. They have refused to refund saying it was no fault of theirs, and should have discovered the error within 24 hrs. I was travelling for an emergency. I advise everyone to avoid Opodo at all costs.. they will cost you more than you bargained for”

Helpful Report

Posted 7 years ago

“Let’s just say keep away from this company thru opodo it took us 10 hours to get home from Mallorca to England. They talk a load of 🤬crap saying there were no flights from Mallorca to Bournemouth on a Tuesday but when we also spoke with staff behide the desk at Bournemouth they said there were . It took us 10hours including coach which didn’t drop us at our destination we payed for having to spend another £20 to get us to airport to pick our car up . Also baggage problems having paid for ticket including 1peice of luggage get to airport to start our holiday to find out we have no luggage so a further £300 on my credit card which I shall be claiming back 💩”

Helpful Report

Posted 7 years ago

“Just awful, booked a flight, when confirmation came it had magically changed from Stansted to Gatwick,called them,tried to cancel, they said have to call the airline,airline says they have to deal with it,they are an absolute shambles,I am going to re book the flight anyway but there is no chance of getting even my taxes and fees back. What makes me most angry is I know that I put the correct airport,but acoording to their useless reps that is not possible,please avoid to save yourself a huge headache.”

Helpful Report

Posted 7 years ago

“Very bad, and they think the insurance will refund, so okay to keep your money if you cancel for any reason, even with flex travel policy. They taking advantage of the UK good system”

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Posted 7 years ago

“I rather walk than fly with them again. I bought a ticket to South America and insurance from the same company OPODO. The insurance meant to cover any changes that I made for the flight. Over the phone when I was buying the insurance they told me that I can change the date and the place of the departure. But when I called a day before my original departure to change it I was told I have to take the flight from the same place where I arrived. I was in Cusco Peru but I had to go back alone at night by bus through the jungle to the small town where I arrived to take a flight that took me back to Cusco. I had to pay extra fee for the change of my return date but they never sent me any invoice so I could not claim this money back. I called hundred of times, I was told that the invoice is on its way but I never got it. I have no proof of this transaction as it never happened. Horrible experience.”

Helpful Report

Posted 7 years ago

“*SCAM* I used Opodo to make a Maggiore (Italian car renting company) booking for a city car (Open Adam) to collect In Florence and drop off at Pisa airport . I'll never use Opodo again. The supplier charged us £300 for a barely visible scratch on the car. It was supposed to be covered by a damage excess of 800,00 € including tax. (Collision Damage Waiver (CDW)) Opodo customer services were absolutely awful when I complained on my return as I tried to claim the money back them (rentalcars). Entered the official claim on their website. They came back to me telling me they asked the Italian company to provide the documents but more than a month after I still haven't heard back from them. I emailed twice. Still no response. Never use Opodo - go straight to your supplier of choice.”

Helpful Report

Posted 7 years ago

“After posting my review about Opodo refusing to refund my cancelled flight (AGP-LCY 12/2/18) i received (probably an auto reply) a reply from Opodo promising that someone would look into it and respond. HA!! that was a month ago and I have not heard anything else. STILL Opodo are refusing to refund my cancelled flight booked with them. ZERO customer service. DON'T BOOK WITH OPODO unless you want to lose your money. Would you like to send me a genuine reply Opodo? Would you like to refund the cost of my cancelled flight?”

Helpful Report

Posted 7 years ago

“July 9, I booked return flights between Singapore and Kuala Lumpur, including a suggested hotel on the Adopo website.. The hotel deal was at [Bejaya] Times Square Hotel in down town KL. I was charged the agency fee of £25, for the transaction, despite the fact that my return flight was never confirmed. Our return flight on Jetstar that never materialised, I had to replace with another airline, at higher expense than the original Adopo package- which defies the purpose of Adopo. The whole idea was cheap flights and reasonable hotel. The hotel Apodo suggested to my family [wife and 4 yr old daughter] turned out to be a bordello and a dump. The "hotel" is run from a room; which resembles a sweat shop [people sleeping amongst their office furniture}. The two Bangladeshi nationals [that is responsible for the upkeep of the "hotel"] were desperate to acquire cash for all shorts of deposits. Each room has only one key and access card. The room itself was cheaply furnished and smell odd. The building lobby was filled with dubious looking craters. Needless to say we opted not to stay. Which was a bit of an irritation since we arrived at the hotel around 11pm. Apopo obviously have no duty of care. They put on a dangerous path and then leave you to fend for yourself. I would hate think the trauma my family would have had to endure is we didn't have the means to change hotels.”

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Posted 7 years ago

“Stay Away!!! I found a great deal on a flight - and decided to book it through Opodo. After booking a great deal that I found with Opodo, I have spent the last 2 days waiting, waiting, waiting for confirmation. I spent over 1.5 hours total on international calls with them (there is no email option with customer service). Twice I was cut off. Twice I was told that the price of flight had gone up. The final price was 100 Euro higher than original PER TICKET. Needless to say I lost the deal, canceled my booking and will NEVER use OPODO. I took the time to write this so that others can avoid a similar disappointment.”

Helpful Report

Posted 7 years ago

“Avoid at all costs. Do not be tempted by their cheap prices. They will take your money but you will not have a flight. They operate terribly. Book direct with the airline!”

Helpful Report

Posted 7 years ago

“I had never booked with opodo before and heard it was cheap, so I figured why not. But it was a nightmare! Wish I had never even contemplated it! I was going to Cyprus last minute and had booked my flights with opodo the night before. I woke up in the morning excited to go, after spending the whole day before searching for the best flights. I booked the more expensive flights so that I could leave early in the day. But when I checked my app it stated that my outbound flight was still pending, but my inbound flight had been confirmed. I quickly called them to see what was happening, before I left for the airport. The advisor popped me on hold, just to tell me that they had taken my money, but not booked an outbound flight because it was fully booked and if I wanted a different flight out I would have to pay them another £200. How can they take your money and say they are booking your flight and then just not do it! He said that in their terms and conditions it states it takes 6-24 hours to confirm a flight, so why do they book same day flights!? And why do they not highlight this to you before you book a flight that's departing within 24 hours!? When you book with easyJet they give you all the reminders as soon as you even click to search a flight departing soon! This is disgusting!... I couldn't pay another £200 for a different flight so I asked for a refund, so on top of making me miss out on my flights the advisor had the cheek to tell me I must contact easyJet myself to get a refund for my inbound flight! And that my refund wouldn't come through for 10 days! So they're holding on to my funds for 10 days! If I had not called, I wouldn't have known, even though they were aware that my outbound flight had not been booked, yet they didn't even bother let me know! Why does it say pending? Why not declined!? They are not responsible retailers and they do not care about their customers! All this stress could have been avoided if opodo had just stated that they can't book same day/24 hour flights. Because they took my booking, I didn't book with anyone else and the on the day flights, that were late in the day and originally cheaper than my flight, had just risen £100 more than my flights. My trip was only meant to be a few days, but by this point it wasn't enough time and it cost too much, so now I couldn't couldn't go away. Opodo robbed me of my getaway, they didn't care. They are disgusting.”

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Posted 7 years ago

“I booked a flight through Opodo on Friday to fly back to the UK early Sunday morning. I received an email to say that I would receive confirmation of my booking "shortly". Well I received an email over 24 hours later to confirm that the flight was not booked. I contacted them on Friday evening asking to confirm as soon as possible as I needed to book transfers and train, only to be told that it could take up to 24 hours to receive confirmation. So with only 17 hours left before I should have flown, I am told I wouldn't as the flight was no longer available. It was the first time I had used a 3rd party and it will certainly be the last.”

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Posted 7 years ago

“I booked a flight for a friend in Moscow to come to the UK when she went to print the tickets out she couldn't access her account so she called me and I called opodo even their people couldn't get into the account, and told me to call back in 2 to 3 hours ..I did this and they were still having problems and I was told to call again in 2 to 3 hours . I told the guy by that time she will have missed her flight but he still couldn't help .. she missed the flight and it wasn't until midnight that night they got into her flight account details ..the guy then said she had missed her flight (surprise surprise) and because we hadn't cancelled within 24 hours before I have lost my money even though I insured on their advice where the guy told me I was covered for %80 of any costs. I will never use this company again”

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Posted 7 years ago

“I decided to book flights with Opodo - for me it is a well known name and despite reviews i had confidence in them. MISTAKE. Obviously they can't treat everyone like they did us or they wouldn't be in business at all but ....... We had flights AGP-LCY then connection LHR-DEL. Unlucky for us it was the day (12 February) that LCY was closed due to finding unexploded bomb in the Thames. No notification from Opodo. No one answered the phone when we tried to ring to book alternative. We booked alternative flights at our expense and made the connection to Delhi. Kept ringing Opodo. Not interested. When I did finally speak to someone they knew nothing about cancellation. They are refusing to refund that part of the journey. Airline says it was booked with agent so claim with agent - makes sense. Except that agent refuse to do anything. They refer me to airline. Airline refers me to Opodo. 6 months going round and round in circles and getting no refund/compensation. My advice - book direct with airline. If there is a problem they are responsible. I certainly would not use Opodo again. Their customer service is rubbish.”

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Posted 7 years ago

Opodo is rated 1.0 based on 1,896 reviews