Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,896 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,896 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

Write Your review

Tell us how Opodo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company at all costs. Customer service is virtually non existent. They asked me to call and then didn't answer the many calls over 3 days. When someone eventually answered after 40+ minutes on hold they said they would put me through and they cut me off. I have tried calling as instructed for 3 days and they have still not resolved the problem.”

Helpful Report

Posted 5 years ago

“You’d be well advised not to use Opodo - ever - unless you love stress. My flight to Beijing was cancelled by BA because of the Coronavirus and I because I had (unfortunately) booked via Opodo, I had to ask Opodo for the refund, not BA. This has taken many, many phone calls to their Indian call centre (best time to get thru is between 1am and 5am and even then I was holding for 53mins!) and I got nowhere...they put you on hold constantly and the phone call lasted almost an hour! I finally got verification that I would get a refund (less their service fee, which suddenly surfaced) after a messenger chat which lasted an hour and a half - because of mainly being put on hold. There is no doubt whatsoever that the 5* reviews on TrustPilot are scams. This company will wear you down in an attempt not to give refunds. Since mine was almost £3000, I stood my ground, but conceded the ‘Service Fee’ only because they wore me down. I will never, EVER book through an intermediary travel company like this again - I’ll book direct with the Airline. Take heed, you’ve been warned, steer clear and stay happy, you don’t need the grief they give - all the reviews on here are clearly real......take it from me. PS. I haven’t actually got my refund yet - they said it would take up to 90 days! PS -and don’t assume paying by credit card will help - they won’t do anything without written confirmation from Opodo that they won’t refund you - impossible since the call centres can’t Email!! Ridiculous!😖😖😖😖”

Helpful Report

Posted 5 years ago

“Booked a flight via opodo on atlasglobal more than 3 months ago on 3.11.19 from london to kuwait. Flight was cancelled due to recent financial struggles of the airlines. Airlines doesn't provide any communciation/information on what they intend to do and what you can do to receive your refund. They don't respond to your emails. When you call them up, they say to get in touch with your booking agency (opodo in this case) and ask them for it. 3 months on, I've been calling both, atlasglobal and opodo. Opodo staff keep saying they have no information from atlasglobal and keep telling me to 'wait for more days'. They don't provide any proof that they are involved in the process or trying to get the refund issued. Honestly, my suggestion is to stay away from all turkish airlines (atlasglobal, pegasus). I've had many flights cancelled/delayed because of them. Personally I'll never be using opodo again either. Trying to save a few quid is always nice but no gurantees provided via third party booking agencies and you end up losing hundreds in the process. (Still haven't received my refund.)”

Helpful Report

Posted 5 years ago

“DO NOT USE OPODO. IT IS A SCAM COMPANY. After I bought my flight, Opodo kept sending me cryptic emails telling me of a "major modification to my flight", which isn't for three months: "Dear customer We have been notified by your airline of a major schedule change. London (LON) to XXXXX OK (XXX) with Iberia Please contact us as soon as possible within the next 48 hours on the number below to discuss the best available option for you." But they won't answer the phone, won't provide an email address, and the chat bot is deliberately programmed to avoid proper questions, and when it sends you to an agent, the agent will never answer. I can only surmise it is a scam. I was on the phone for 90 minutes, before some jerk with a bad attitude answered 'hello' (not hello, welcome to Opodo, sorry for the wait, how can I help"?), then put the phone down on me. As for their stupid bot - forget it. It is clear this company don't want to talk to their customers. They will take your money and run. Talk to the airline direct. It is a disgrace. A bloody joke. Never using this shower of sh**e again.”

Helpful Report

Posted 5 years ago

“Absolutely disappointing and unprofessional stay well away”

Helpful Report

Posted 5 years ago

“Horrible customer service! Had booked two flights via opodo. Flight schedule changed for the first one and the other was cancelled. Opodo did not inform me about any changes. They also refuse to pay a refund from the flight that was cancelled and won't answer my emails.”

Helpful Report

Posted 5 years ago

“Do not book through them. You will not get any benefit from their protection cancellation schemes. They will lie and deflect and likely won't refund you even if you have paperwork showing they already authorised it. They will bounce you around and even just leave you on hold for hours. Sloppy inept and just out to get your cash.”

Helpful Report

Posted 5 years ago

“the service of this Opodo website is extremely bad, I am trying to refund the return ticket from China to London due to the bad virus in China, and even Tianjing airline(the airline I am flying) from China told me it is ok, but this Opodo company does not contact the Chinese airline itself, and asks me to contact Tianjing airline for Opodo. In addition, Opodo does not have enough agents to help over the phone, nor over the online customer chat help. I have to call/chat hours and still onhold and wait for help. Extremely bad service in this company, very disappointed.”

Helpful Report

Posted 5 years ago

“Customer service is a joke, rang them for an hour on Facebook messenger waiting for an agent to speak to me for 3 hours. My flight got cancelled and now they're refusing to talk to me.”

Helpful Report

Posted 5 years ago

“Stay away from them! I did not receive a refund from them, STILL after one month. I paid the extra to be able to change my flight if needed, which i had to. They charged me for the second flight (after originally already having paid for the first one) stating that I would receive a refund for the first one within two weeks. This never happened and I am still trying to get in contact with them to find out where my refund is! Trying to contact them is a nightmare as well... I have tried three times now and I am on hold at least 10 minutes each time only to be 'suddenly' cut off half way through the phone call. Do not even bother with them, really not worth the hassle!!! STAY AWAY”

Helpful Report

Posted 5 years ago

“I paid for the option to be able to change my flight and then ended up having to change my flight. They charged me for the first flight originally (as expected) and then the new one i had to change to(as expected) BUT they stated they would refund me the original flight cost and still, one month later I have had no refund. I have called them three times now and still have not got this resolved. The waiting time until you speak to someone is over ten minutes each time and when you do finally get connected, the line cuts out! Still trying to resolve this, no luck so far! Appauling service and I would never book through them again! Also, they had added a random charge to the overall price of the flight, this was not mentioned in the overall cost when booking the flights in the first place. Stay away from them, not worth the hassle!”

Helpful Report

Posted 5 years ago

“Absolute India based crooks. Arrogant, rude and rip off merchants. I will never make the mistake of using them again. Please avoid and go direct to the airline or at least another travel agency. Anyone but Opodo.”

Helpful Report

Posted 5 years ago

“Absolute crooks . Online fraud . Do not deal with these scam artists”

Helpful Report

Posted 5 years ago

“I strongly advice anyone not to use opodo. Their customer service is incompetent, annoying slow and useless. They informed me with an e-mail that I HAVE TO CALL THEM because there are changes to my flight. I spent more than an hour waiting on the line just to be reschedule with a mistake - my rescheduled transfer flight was supposed to take place 5hrs BEFORE my arrival! They didn't send any confirmation of that or anything. I called them after 2 days to make sure everything is correct - another 2 hrs on a phone line - and they informed me - ohh, there is a mistake, they sent me from one customer service to another - non of them speaks English in a way allowing you to understand anything. Moreover, to talk with them is less productive then to talk to the wall. They ask you to wait all the time and your case is not moving forward! WORST customer service EVER in my life. It is for sure last time I use their services.”

Helpful Report

Posted 5 years ago

“The whole process is bombardment with unwanted adverts. They tell you that it is intuitive and easy to understand. It is not. Their so called Instant response when you use their help takes ages. Don't bother with Opodo. They are utter SH1TE. Round bouncy objects to Opodo.”

Helpful Report

Posted 5 years ago

“Awful customer service I had to cancel my flight booked through Opodo for health reasons. I am claiming on my travel insurance. The insurance company asked me to get a final invoice from Opodo showing the costs less the repayment of the Air Passenger Duty. I called Opodo's contact centre and was told the invoice would be emailed to me within 24 hours. After 48 hours nothing had happened. I called again, and again was told the invoice would be emailed out to me within 24 hours. I waited three days, still no email. I called again, was told the same, and assured the email would be with me within 24 hours. After another five days I have not received the email. 4 days ago I completed their complaints form. I have no reply. I started this process 2 weeks ago and was told I would have it in 24 hours - but I still have nothing. This organisation does not know the meaning of customer service. Does anyone know how to get the closure invoice that the insurance company wants???”

Helpful Report

Posted 5 years ago

“Opodo booked successfully airline tickets but send me the cancellation. To get refund force me to contact airline customer service to cancel the booking. Extremely unreliable company with a unreliable software and customer management service.”

Helpful Report

Posted 5 years ago

“Terrible customer service - they advised me of cancelled flight four weeks ago but no refund. Customer service department keep you hanging on for ages - never resolve the issue - I would advise don’t use them.... all reviews are poor”

Helpful Report

Posted 5 years ago

“Watch out with their "Flexible Travel Dates" insurance - this is not at an insurance, it is an unregistered and unauthorized product, and absolutely delivers no value at all. It is just an "administration fee".”

Helpful Report

Posted 5 years ago

“The worst airline ticket company I have ever used. Their "customer service" is a joke and I actually think they may be crooks dressed as travel agents. DO NOT USE.”

Helpful Report

Posted 5 years ago

Opodo is rated 1.0 based on 1,896 reviews