Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,896 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,896 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE IT!!!! They are completely unprofessional. I use it to book a ticket. My flight got canceled and even though they received the money,Opodo didn't contact me or refund me. I tried for 2 months to get my money back, after the 4th or 5th mail they stopped answering to my mails altogether.Thank God I have used paypal to pay them and I managed to get the refund through them.I received the money from PayPal in November.. Opodo still haven't contacted me about that but they still sent me promotional emails.. Like there is ever a chance to use them again.. It's been 5 months and there wasn't been any reply. Extremely unprofessional”

Helpful Report

Posted 5 years ago

“Opodo are just horrible - after I booked a flight they kept my request on hold sending the day after an email asking for higher price. The email also said that the purchase hasn't adn won't be complete until I agree to that higher price. And since I didn't want to agree to that blackmail, I went straight away to the airline website and purchased a ticket. But then the day after Opodo came back and said they processed the transaction taking away money from my credit card. And all that without myself authorising it! You fraudsters!”

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Posted 5 years ago

“Never book via Opodo .. they cancelled my first flight and asked me to call them , i did so and got told that my query is not urgent as the flight is in 4 months time even though they asked me to call them .. called them again after they promised to call back in 24 hours and didnt , to be told by the representative i am not a priority , then was expected to fly a day earlier but still catch the same flight which would result in a 13 hour wait in the airport .. after refusing this as it was them who cancelled the flight spoke to another representative around 5 days later who gave me a whole new flight plan which worked out better to then receive another email where i was then told the flights were not confirmed and they had only emailed the airline even though they had told me i will receive confirmation within 72 hours .. worst customer service ever , been getting the run around from one customer service agent to the next and nothing being actually sorted .. AVOID OPODO ALTOGETHER AND BOOK VIA OTHER MORE TRUSTWORTHY TRAVEL AGENCIES .. how they have 5 star ratings i have no idea i can only assume they have written those themselves or paid people to write fake reviews”

Helpful Report

Posted 5 years ago

“Not a terrible story but annoying and a sign of the type of business that Opodo run. Ryanair refunded £13 because my son does not have to pay the air taxes but Opodo are not giving me the money. I wonder how much money they make by simply not passing on the refunds...”

Helpful Report

Posted 5 years ago

“Opodo is an awful company. If you have a problem they don't do anything to help you out. Customer service is like talking to a robot with a default messages. The website crash when I was doing a booking they charge me twice and they don't respond e-mail either. In the end I called the hotel and they told me I had a double booking but Opodo was inform and they did a refund but the refund hasn't been pay ban into my bank account. I will never use this website again”

Helpful Report

Posted 5 years ago

“Don’t book with Opodo! I booked a flight and Hotel to Istanbul. Hotel was confirmed but not the flights. I chatted with the support 12 hours before departure. They told me not to worry and to wait another two hours. Two hours, 4 hours, 6 hours the same story: „Trust us your flight will be confirmed shortly.“ 4 hours before departure, sorry we can’t confirm your flight we will refund me. They only refund the flights not the hotel and not the ground transportation! Luckily, I managed to book the same flight directly with the airline, 3 hours before departure for the same price! I have no idea why opodo couldn’t do that, I assume they simply never tried!”

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Posted 5 years ago

“Absolute shocking service completely ballsed up my flight then lied to by staff in India on hold twice for hours avoid like the plague Booking request in process (reference: 4933744373)”

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Posted 5 years ago

“KEEP CLEAR!they sell flights they don't have and then try and blackmail you into paying more for another flight,which is cheaper elswhere never use the word' cancel' or you will get charged and don't hold your breath for the return of your money you'll have to fight for it”

Helpful Report

Posted 5 years ago

“Please DO NOT use Opodo Please DO NOT use Opodo. they are deliberately evasive and unhelpful. Our flights were with Thomas Cook and were cancelled - we received no message from Opodo to say this was the case. When I called to check if the flights were ok- I was told everything was ok. It was only when I mentioned that I was worried that they were cancelled I was told 'oh, yes thats right, your flights are now invalid- you need to rebook'. We are now trying to get a letter from Opodo to say that they will not be issuing a refund. We need a letter to try to claim back from our credit card company, but Opodo will not give us the letter. They say they are waiting to hear back from Thomas Cook. Asked to speak to a supervisor - told we have to wait 50 mins. Left exasperated and extremely disappointed.”

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Posted 5 years ago

“Completely unprofessional, I will never use their services again and I will advise everyone to avoid them. They had cancelled my flight 2 months ago, they rebooked it for a different time and it was practically impossible to reach them to change it to something that suited my plans. I called them twice, every time the answer was, you will be contacted in 48hours to be assisted with a new ticket. I have complained about it and it has been 2 months of them ignoring me. The only way of communicating with them is through facebook messenger where the last 3 times I have been given the same answer: |wait for 24h to be "called/contacted". And of course " don't worry" which has absolutely 0 value in a B2C discussion. Please avoid them at all costs! Thanks, R”

Helpful Report

Posted 5 years ago

“I booked a return flight, Manchester to Aberdeen. The same day I received an email saying the outward leg was cancelled. I telephoned to cancel the whole trip but was told I wouldn't get a refund. The call centre (India, I think) was atrocious, kept me hanging on the phone for 45 minutes altogether before they told me it would be £96 to book the same 3 seats on the same plane that was cancelled. I declined the offer and rebooked with Expedia. No problem, instantly confirmed and saved £60. Opodo are useless and they will keep my money for 7-10 days! They should wait for confirmation before taking payment. Furious!”

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Posted 5 years ago

“during booking the site crashed and I didn't receive a final confirmation on the screen. So I thought that I had not booked anything. Booked using different website only to find OPODO have charged me even I had not received a confirmation. Customer services are rude and made me wait for an hour before I got fed up. DO NOT USE THEM. I hope this helps someone.”

Helpful Report

Posted 5 years ago

“Avoid Avoid Avoid..... absolutely shocking, booked online but got no email confirmation of booking so contacted them only to find out the money had been taking out of my account without flight being confirmed then to be told flight is not booked and they will refund the money within 48-72 hrs. I needed to book a flight for my son ASAP due to family emergency. So basically they stole money from my account with no flight booked, I am hoping to god the money is refunded and have been scammed out of over €500....shocking company”

Helpful Report

Posted 5 years ago

“Operation is a scam sadly. They try and resell add ons that are part of the airfare. Final price is always different and they are still covering up credit card fee charges. One to avoid”

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Posted 5 years ago

“Scam fraud liars”

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Posted 5 years ago

“You MUST AVOID to use this online agent. The support centre constantly provides different information and try ti rip you off. Ill NEVER EVER use this again in my life.”

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Posted 6 years ago

“Don’t buy from them. I booked tickets by the help of the support and they wrote a wrong name on the ticket. Solving the problem is very frustrating the support isn’t helpful with solving the problem at all. They made a mistake and I don’t have my money nor my tickets!! They lied to me that they guarantee the refund in 2 days. Now it’s not possible and no one answers me to the point. What is your Opodo company’s policy for not completing their guarantees?”

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Posted 6 years ago

“i booked flights to Spain, they emailed me a week later to say BA has cancelled flights and airline will issue refund but they will deduct £50 for handling?! and i had a cancellation policy as well!! worst service ever!!!”

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Posted 6 years ago

“I booked flight ticket from Cairo to Abu Dhabi with additional 23 kg luggage (1 piece), during check in at the airport I was surprised that it is only 10 kg of luggage not 23 kg as i purchased from your website. my elderly mother had to wait for about an hour to pay for the extra weight which i already paid for !! it was very bad experience and I don't recommend any one to book though them”

Helpful Report

Posted 6 years ago

“After countless tiring phone calls I've given up on this company. The airline issues the refund and Opodo have tried all the dirty tricks imaginable to keep the refund themself. The customer service is (and I know this is a bold statement to make) the worst I have ever experienced. They simply don't care. I was lied to multiple times regarding call backs and receiving emails within 10 days. Their tactic is to avoid customer issues and hope that the issue goes away or the customer forgets about it. Good luck trying to speak to the call centre agents. I tried multiple times and was unable to get an intellectual response at all. Perhaps I was actually speaking to a robot on the sub-continent. Of course the call centre is not in the UK, the UK number is routed elsewhere. Impossible to get a refund. When you give these guys money, be aware that the money is gone. Regardless of the level of service received, or if any service at all is received, you will certainly not see your money again. Recommended to avoid this company at all costs.”

Helpful Report

Posted 6 years ago

Opodo is rated 1.0 based on 1,896 reviews