Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Parcel2Go Reviews

1.5 Rating 2,165 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

1.5

Based on 2,165 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

online@parcel2go.com

Write Your review

Tell us how Parcel2Go made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Parcel2Go 1 star review on 14th April 2024

Parcel2Go 1 star review on 1st April 2024

Parcel2Go 1 star review on 9th March 2024

Parcel2Go 1 star review on 9th March 2024

Parcel2Go 1 star review on 9th March 2024

Parcel2Go 1 star review on 9th March 2024

Parcel2Go 1 star review on 6th January 2024

21

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took Parcelforce package to Post Office on 30th December 21, watched them scan it. No tracking until 10th Jan even now its minimal & package is delayed. I contacted complaints team and customer services who were going to look into and come back to me, well its been 7 days since this and they just do not respond. That is just totally unacceptable. Also when you do a live chat, they will talk to many people at the same time, so leaving you hanging. It would be better to just hold you in a queue until they can deal with you and your query only. There excuse, is they are busy, well so are many of your customers. So do what is right for us, we are paying for a service. I will never use again, I will go directly to couriers. I have advised all my social media following and those 40k customers of mine to also avoid avoid avoid.”

Posted 2 years ago

“Allowed me to buy a label but once the parcel was brought to collection point there was said it is too big and can not be accepted. Asked P2G for a refund - they declined without explanation. Will never use them again. Ignorants.”

Posted 2 years ago

“Rubbish service. Lost or stole my parcel. When issue raised through resolver parcel2go miraculously found parcel and delivered it, however that was a lie according to the recipient who was in all day when it was allegedly delivered. No response from parcel2go after my complains so zero customer service. If you want a reliable parcel delivery service DO NOT use parcel2go. They are a dishonest company who do not give a dam about their customers. Luckily the item sent was not valuable so I will have to just bare this loss and use a more reputable company for all my future deliveries.”

Posted 2 years ago

“They lost my parcel and it’s impossible to find them to get compensation. They are horrible !”

Posted 2 years ago

“parcels not delivered to the time i paid for. parcel2go did not issue refund. i have to try and track the parcels myself, when i paid parcel2go, as a broker, to sort out any problems. will not use their service ever again. and customer supervisor on a live chat was the worst 'helpful' of them all. unfortunately. i doubt very much indeed that i will ever get any refund either!! as of today, delivery is still not made.”

Posted 2 years ago

“They lost a parcel and are making me jump through hoops to get the claim. I thought it was an isolated incident and used them again booking Parcelforce however they have somehow lost a 15kg, 89cm long parcel and when I ask for the complaints procedure they say I cannot complain until the enquiry is dealt with?????? DO NOT USE THIS COMPANY. Pay the extra and go with a reputable company.”

Posted 2 years ago

“Poor Service, Terrible customer support, Lies Lies & more Lies.”

Posted 2 years ago

“Rubbish service and impossible to contact them or to cancel the order when they failed to collect an urgent parcel containing Christmas gifts for our grandchildren. I took it to a different parcel company using a different carrier and it has now been delivered, albeit after Christmas due to the days lost by Parcel2go. I've used parcel2go in the past without problem - but never again. Summary: No way to contact them when the promised collection didn't happen. "Hermes were not able to collect...etc" - just lies, we were in all day and they didn't try to collect. No way to cancel and get a refund.”

Posted 2 years ago

“package dispatched on 13th of dec, still not delivered and very poor customer service ! I have to deal every day with different customer service representative and we are getting no where as they do not have ways to contact individual couriers, hence I would not recommend sending anything which is urgent or valuable with parcel2go to be honest. You need to assume sending items that they may not arrive on time, they may get lost etc and after customer service ... it Is not there I am afraid.”

Posted 2 years ago

“Parcel sent on 4 Dec not delivered, despite umpteen enquiries I kept getting told that it was out on the van for delivery that day. This was repeated 4 times and still not delivered. I was then asked for photographic proof of the parcel which fortunately I had as I always photo parcels after 2 previous missing parcels. COUPLE of days later I was told the parcel had been found !! And was out for delivery, finally delivered on 24DEC - 20 days after posting!! But too late for the recipient. I always photo parcels now since I was informed that a parcel I had previously sent had a surcharge of over £5 inc Admin costs, they said the parcel was over 1 mtr long- the parcel contained a pair of ladies trousers - would have had to have been parcelled without folding them !! I had no proof so had to cough up before parcel would be delivered. Another surcharge was that my parcel was over the weight I logged, but I had photo proof of the parcel so the charge was dropped. AFTER ONE OF MY PARCELS HAD BEEN MISSING FOR A MONTH, AND I HAD SENT PHOTOGRAPHIC PROOF, I WAS INFORMED THAT IT HAD BEEN DAMAGED, SO I ASKED FOR IT TO BE RETURNED, THEY SAID THEY COULDN'T DO THAT AS IT HAD BEEN ‘DESTROYED’ - SURELY THEY DONT HAVE THE RIGHT TO DESTROY A PERSON’S GOODS WITHOUT FIRSTLY ASKING FOR PERMISSION. I HAD ASKED THEM TO PROVIDE ME WITH PHOTOGRAPHIC PROOF RE DAMAGE AND SURCHARGES BUT WAS TOLD THIS WAS NOT POSSIBLE DUE TO THE VOLUME OF PARCELS DEALT WITH - NOT ASKING FOR PROOF OF ‘ ALL’ PARCELS, ONLY THE ONES DAMAGED OR WITH SURCHARGES!! THE PARCEL CONTAINED BIRTHDAY CARD AND LOTS OF BITS AND PIECES FOR MY GRANDDAUGHTER WHO WAS SO VERY DISAPPOINTED. I WAS ASKED FOR RECEIPTS OF GOODS BUT AS I HAD BOUGHT SMALL ITEMS IN VARIOUS SHOPS, THIS WAS NOT POSSIBLE - THE PARCEL IS AUTOMATICALLY INSURED FIR £20 UNLESS THE SENDER NOTIFIES OTHERWISE, SO WHY DO THEY NOT AUTOMATICALLY GORK OUT THE £20?! THINK ITS SO THAT UOU WILL JUST GIVE UP AND LET THEM OFF THE HOOK!! I would have rated MINUS if possible for this ‘SERVICE’ IF IT WAS POSSIBLE..”

Posted 2 years ago

“First they give you a list of places where you can go to leave your parcel than after they will come and pick up. After paying for a taxi and carry 3 big parcels, the shop told me that they did not pick up the parcels. I checked all the other places of the list and they said the same. Unbelievable! After an hour of trying to find how to sort this out and called Parcel2Go, the lady from the shop pity me and did an exception and take my parcels (Thank God!) I informed Parcel2Go about this so this will not happened again to other people. Did they change the list? No, this places are still there... After this (which was bad enough), technically Parcel2Go was suppose to collect it and deliver it right? Well they didn't. They left it half way and other company had to take the parcels and bring them to the house. And this, of course, cost me another £90 on top of what I already paid. Finally it arrived 1 month late from the original date that they gave me. At the end is better to pay normal post or other companies that will not steal your money. You will pay the same... Just a scam! Never again!”

Posted 2 years ago

“What a nightmare trying to get any compensation with missing parcels. Not even a refund on postage charges. Appalling service.”

Posted 2 years ago

“Worse service ever. in 8 years in UK I never had any issue with a service until I used the Parcel2Go... I booked a collection they failed to collect my parcel on the day agreed. and then I spoke with them and they decided to rebook the collection. The assistant end up booking 2 with different couriers. I had no clue, I wasn't informed of this. I had no clue who was coming to my house and I had no further information about this process and what I should expect. On the day of the collection, someone came to my house claiming they are from Herms with the details of the collection and a jacket they told me there is no need for a label and took the tv. and 1h later another driver come to pick up the same parcel, but this time from Parcelforce. This was the moment I realized the mess. and from this day I spent 2 months with parcel2go assistance trying to sort this out. The parcel never arrived at my customer's house, and then after the order was canceled. I told them to return my parcel. this return took 1 month and no one could tell me where was the parcel. after so many hours talking to them until the end. They refused to provide me with a refund because they claimed it was my fault because I did not have insurance? I ask myself what we are paying for then? with or without insurance, their service is to deliver a parcel? if is not being delivered why they existed? during this process I spoke with many friends and colleagues and then I realised how many issues people had with their service. A friend of mine even suspected they do deviate parcel or provoke damage just to convince people to get insurance. because if they were doing their job properly no one would get insurance. I do not know if this is true... But one thing I know. I will never use their services again and I will advise people to deal with Couriers directly. Avoid all and any only services, because I guarantee you if something goes wrong you will lose twice. They just add another layer of possible problems and complexity. I learned an expensive lesson that cost me around £700. Do not make the same mistake, contact directly the couries.”

Posted 2 years ago

“Avoid at all costs as they use Hermes who are the worst courier service FULL STOP. I am now on 5th unsuccessful attempt for a parcel to be picked up There is no communication once the pick up is unsuccessful!Difficult to speak with anyone and chat service state they cannot help and only offer a refund DO NOT USE AT ANY COST”

Posted 2 years ago

“Paid for every extra when paying for collection and delivery. Let down first time then re-booked to be let down again. Informed by Parcels2go that collection isn't guaranteed even though they advertise it and you pay for it. Don't use them if you need a reliable service, how they have the gaul to advertise on TV is a joke. Totally unreliable and waste of time with nothing but a computer to make a complaint to.”

Posted 2 years ago

“Used for the first time,they didn’t collect the parcel, waited in all day .tried to cancel the following day and wouldn’t let me cancel as says they had collected it ,they hadn’t.tried to speak to someone ,you can’t only web chat .eventually got a refund after an hours waisted on the internet so what a waste of time for nothing . I would never use this company ever again .”

Posted 2 years ago

“I shipped a used mobile phone to the Philippines. Parcel2Go lost tracking of it around 1 month later, it was supposed to be there in 4 days! I insured it for £130.00 with P2G. The courier in the Philippines, I suspect the Post Office rather than a courier, never replied to P2G enquiries as to where the package was, after being put on hold for over 1 more month, they demanded I provided, "proof of non-delivery and a receipt showing the value of the insured item", they first rejected an email from the addresses saying they did not receive the item, and then they refused to accept the order for the phone, I needed the invoice, the company I got the phone from has gone, it is a couple of years old, so no original receipt. So claim rejected. I have sent many parcels to the Philippines in the past couple of years, none of which I could show all the receipts for every item in the shipment. So P2G will use poor couriers for your shipments, ones that they have no communications with, and will then do their utmost to refuse to honour any insurance you take out on your shipment. I will never use P2G again under any circumstances.”

Posted 2 years ago

“parcel collection cancelled five times by them having waited in , customer service non existent, very hard contacting them and all they do is rebook. left negative feedback on trustpilot and they reply saying they have been in touch direct giving the impression they are doing something. this is a smokescreen , they do nothing.”

Posted 2 years ago

“Needed to cancel collection and signing into site forgot password. I used the same email address on my confirmation email so know its the right one but I'm not getting a response. There is no number to call and no email address!!!! The cancel parcel route isn't working until they send my password. Maybe it suits them to wait then too late to refund”

Posted 2 years ago

“Parcel2go - Wrote 'Thank you for your email and my apologies for the delay to this delivery. Having looked into your case I can see this was dropped off on 22/11 but was not collected by DPD until 25/11. I am very sorry the parcel was so delayed in being collected from the drop shop, I appreciate this both disappointing and inconvenient. Kindest Regards Lauren W Reply - Me 'Dear Customer Services, Thank you for the apology but I think a sincere apology at the very least deserves the refund that I requested. I will not be using DPD again.' Kindest Regards Lauren W Parcel2Go 'Unfortunately I would be unable to offer a refund on this occasion due to the non-guaranteed nature of the service and the fact a delivery guarantee refund was not purchased on this occasion. Goodwill gestures of apology are made to prepay only.???' Wish I had read these Bad reviews before I used them!”

Posted 2 years ago

«
1
2
...
7
8
9
10
11
»

Parcel2Go is rated 1.5 based on 2,165 reviews