PC Specialist Reviews

Name: PC Specialist
Rating: 4.79

4.8 Rating 5,386 Reviews

97 %

of reviewers recommend PC Specialist

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4.8

Based on 5,386 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 25th December 2025

327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish(dispatch) it was a dream. No hiccups or undue delays. Once the PC was at home after making sure all the info that I needed was backed up and ready to go I switched over PCs, Its a dream does all I want and some to spare. Would recommend this company to all and sundry”

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Posted 5 months ago

“Good quality build and very quick! Would definitely buy again from pcspecialist and they provided updates along the build! So far had it for just over two weeks and not a single problem!”

PC Specialist 5 star review on 14th July 2025

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Posted 5 months ago

“Very quick and a very good PC”

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Posted 5 months ago

“I wasn’t going to leave a review, but I was chased by PC Specialist ….. as ‘Happy customers are the silent majority and tend not to write reviews’. This is my second PC from PC Specialist; the first was a little over 8 years ago and I couldn’t have been happier, it was an awesome PC that is still going strong but, sadly, it won’t support Windows 11. Unfortunately, my recent experience has left me disappointed and I will not use PC Specialist again because whoever built this machine showed a lack of care and attention. I received the PC and configured all my Apps and transferred my data to the HDD. I then opened the case to fit additional SSDs from my old PC. The cable routing looked neat and tidy but had been routed in such a way that I could not mount the SSDs in their nominated position. When I queried this, I was told I could use double sided tape and basically just stick them anywhere. So, the builder took the easy option routing the cables with no thought for the user and any future expansion. However, I’ll live with that despite having paid for a ‘professional’ build. While I had the case open, I noticed that the heatsink on the M.2 SSD was wobbling around and I could hear a ‘clacking’ sound when it moved, so I called (over half an hour on hold) and spoke to the support team. I explained that it didn’t seem right that the heatsink was not making firm contact with the SSD and that the cooling efficiency would therefore not be optimal. After multiple emails and me sending a video of the thing clattering when I touched it, I was told that this is normal – the building team tested the slot on another motherboard with an M.2 SSD installed and it was the same as mine and that is how my specific motherboard is designed and not a fault with the mounting. This still didn’t seem right – there is no way a heatsink should be loose – it makes no engineering sense from a cooling perspective. I had a look on the internet and nowhere did I read that heatsinks were expected to be loose – in fact, I found the opposite. I contacted Gigabyte and they confirmed this and they asked me to ask PC Specialist if they had fitted the second thermal pad under the SSD – per the Gigabyte user manual. I asked PC Specialist and they couldn’t remember so I opened the case (again) and checked - they hadn’t fitted the thermal pad. I looked in the box of bits that came with my PC and there was no pad in there (I wonder what other parts are missing that I paid for - the removed PCI slot covers are not in the box either) so I contacted PC Specialist and asked them to send me the pad they should have fitted. Even this wasn’t straight forward and I was asked to take a photo (of what, where there isn’t a pad?!) – almost like they didn’t believe me. It is worrying that the board they tested was the ‘same’ as mine; I can only assume they didn’t fit the second thermal pad to this one either and therefore gave me a false assurance that there was no problem! How many other builds have been sent out with this pad missing? Anyway, a couple pads were sent to me (several days after I initially reported the issue) and when they arrived, they looked second hand – the protective film wasn’t on straight on one of the pads and the exposed area of the pad was covered in grime. I’ve given up with PC ‘Specialist’ now and will go direct to Gigabyte for the pads. Sadly, it doesn’t end there….. after running some diagnostics, I noticed that the HDD had been used for over 2350 hours and had over 360 power-on cycles; so, I had been sold a significantly used HDD. When I queried this, I was told it might have been a drive that was returned, tested as not faulty and reused with warranty as if new (passed off as new to unsuspecting customers – how often is this happening?!). That’s broadly acceptable regarding warranty – but if it fails ‘early’ because it’s already old, I then have the potential for lost data, not to mention the faff of data recovery etc. And anyway, I paid for a new HDD! I had to raise an RMA to get a replacement drive delivered and swap the drives myself, which is fine as I am competent – but this lost me another 3 days using the PC. I’ve had the panels on and off this PC more in 3 weeks than I have on my old machine in 8 years. Some of this may sound trivial, but I now have low confidence in this build and it leaves me wondering what else I’ll discover later…… e.g. what care was given to fitting the CPU cooler, how many of the other components were second hand?! This was a big expense for me (nearly £3000) and I still haven’t resolved the heatsink issue which continues to cause delays in me using the machine. I have had to resort to my own quality control, diagnostics, internet searches, phone calls and numerous emails to PC Specialist and Gigabyte – all wasting my time. None of this would have been necessary for the sake of some care and attention during the build and some quality control before dispatch; on a positive note, the support team were as helpful as they could be although they seemed to take a day to respond to most of the emails. I’m sure PC Specialist will reply saying they are sorry for my inconvenience, say they will use this feedback to ensure they improve and refer me to their high (circa 80%) positive feedback – but this is my experience, and it wasn’t good. So, PC Specialist – here’s the feedback you chased me for – perhaps not the ‘Happy Customer’ you were expecting? I look forward to your reply.”

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Posted 5 months ago

“It was easy to build my PC, I was kept up to date with the progress and received the computer in good time and i am very happy that it was everything i wanted.”

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Posted 5 months ago

“Very well put together, lovely cable management, and a very reasonable price.”

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Posted 5 months ago

“The best priced custom built laptops you can get. I got the max spec Recoil 16 AMD, and the way it beats my desktop 3090 with an i9 9900KS is amazing, it was also a whopping £1000 cheaper than the closest mainstream 5090 laptop (which had worse overall specs for RAM and storage!). It was also considerably cheaper and more customisable than competitor companies who also offer custom-built laptops based on Clevo models. With a cooling stand and watercooler, this laptop NEVER throttles performance, in fact the cooling stand is overkill, the water cooler on its own would be enough! You're essentially getting a high-end desktop experience with one of PCSpecialists high end laptops. Pre-installed programs on laptops are usually so annoying, but the only one that comes with this is the control centre app, which is snappy and very enthusiast-friendly, containing many settings that are usually only accessible via BIOS/UEFI. The only complaint I have is that they leave the manufacturers instructions for the watercooler, which were really poor. A much more detailed step-by-step guide with real images would have probably saved me an hour of figuring it all out. To end on a positive-note, their customer care is fantastic. For over 10 years now I have used this company as I am a custom-build enthusiast, but don't have the knowledge or resources to custom-build laptops - I only know about desktops.”

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Posted 5 months ago

“Amazing service! Very easy to order the PC from the website and the configurator is very useful as it will highlight any mis-matched parts of your build, which generates a sense of reliability and also professionalism. Received ample communication throughout - from confirmation of payment, to the order being built, to dispatch Well packaged and working faultlessly”

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Posted 5 months ago

“Very knowledgeable company, their staff always had time to answer my question, give good advice. changed my mind and my specifications times before locking and and never a complaint from their end. My 2nd pc specialist pc.”

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Posted 5 months ago

“Easy ordering process, managed to build a PC spec for my son which would blow his old HP Omen away with limited knowledge on part compatibility, regular updates on email and the info on site meant we always knew where our new PC was in it's journey to us, very happy. Thanks”

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Posted 5 months ago

“Once fully built it was delivered surprisingly quickly, also very easy to change parts mid order if you think you need that little extra storage.”

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Posted 5 months ago

“The ordering and delivery process was great but got a bit channel after delivery. The computer refused to boot to windows but the customer support was helpful to fix it.”

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Posted 5 months ago

“Brilliant PC, build quality is perfect”

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Posted 5 months ago

“Took the hassle out of getting a new pc, was simple and staff was very helpful when asked questions. 100% will use in the future for future pcs”

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Posted 5 months ago

“I have used PC Specialist for my wife's last 3 PCs, I like their ordering system and compatibility check and they have always delivered value for money”

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Posted 5 months ago

“Previously ordered a custom built PC from here & came in perfect condition & lasted 5 years (Still works perfectly). Ordered a new one with all new parts & was delivered perfectly with no damage & was packaged incredibly well with all components working.”

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Posted 5 months ago

“Good website for configuration and keep you updated”

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Posted 5 months ago

“I was happy to be able to follow the process and be informed every step of the way. The building choice and method was really straightforward and nice. I managed to run the PC for 3 days before I have to leave abroad due to family situation but I am looking forward to coming back and spending more time on it 🤣”

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Posted 5 months ago

“The process was very easy. Highly trained staff helped identify the best PC's for the specific requirement of our industry. It was a very pleasant experience, and quicker than anticipated.”

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Posted 5 months ago

“The machine did all that it says on the box, their sales people were great. Came well package, the only fly in the ointment was windows 11 it is no way as good as 10.”

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Posted 5 months ago

PC Specialist is rated 4.8 based on 5,386 reviews