PC Specialist Reviews

Name: PC Specialist
Rating: 4.79

4.8 Rating 4,973 Reviews

97 %

of reviewers recommend PC Specialist

Company Reviews

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Metrics

4.8

Based on 4,973 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 3 star review on 30th August 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PC works like a charm and technical support were very helpful! Thank you! 😄”

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Posted 3 years ago

“Used them many times in the past - easy to choose a spec for a computer and if you have any questions they normally respond same day - very helpful when I needed some help!”

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Posted 3 years ago

“Thanks PC Specialist for my first class PC order. I really appreciated the flexibility of your website to choose the exact components I wanted. The PC was great value and arrived earlier than expected delivery time too, which much appreciated. The build quality is superb and I've had no technical problems at all whilst setting up the PC. I'm very happy indeed with the service you've provided so far and would not hesitate to highly recommend PC Specialist to other PC buyers.”

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Posted 3 years ago

“For nearly a decade I've always used PC Specialist and they just keep getting better. Reliable and efficient service. Highly recommend.”

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Posted 3 years ago

“Very good value for money. There was a slight delay in the preproduction stage, though as soon as it entered build stage it progressed very quickly and was delivered the day after it was shipped. Took roughly 2 weeks to arrive from ordering. Overall pleased with the final product!”

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Posted 3 years ago

“Great price and customer service, keeping you in the loop the entire time. Will definitely buy from this company again.”

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Posted 3 years ago

“I brought a custom laptop from PC Specialist for my daughter who is at uni, as her laptop was begin to show signs of failing. The order number is 2304780 and the total order price is £2,655.00. After receiving notification that the laptop was completed ahead of schedule, I asked if I could pay the extra for weekend delivery and have it shipped straight away. This was the first time I had phone PC Specialist customer support, and the impression I got was very bad. I was told that customer service department had no access to the delivery department and could not even send an email to that department to ask if my request was possible. I waited the extra 4 days for the laptop to arrive. When it did I arrive, I was shocked to hear from my daughter that PC Specialist had installed windows 11 professional. I had specifically stated that I wanted windows 10. I am an IT professional, and I know that the early versions of Microsoft operating systems are for Beta test dummies. I had advised my own company not to install. I phoned customer support, who were initially very accommodating, and told me that they would send a USB to my daughter with a boot-able installation of windows 10, and they would confirm their actions with an email later that day. I did not receive an email, and my daughter did not receive the usb drive. When I phone to find out what had happened, I was simply told that customer service had asked the company, and no USB could be sent. I explained my position on the operating systems, that it was their mistake not mine to install windows 11, and that I had spent £2,655.00 with their company. I explained the distance selling laws which provide the customer with a no quibble right to return any goods within 14 days and told them that If this was not resolved, that I would use this option. I asked to speak to a manager, or a supervisor and I was told that this was not possible, with the only option being that I would receive a callback form a manager within 24 hours. I asked for the customer service representatives name and or staff number. He told me it was "Thomas Dick". I tried to call customer support a number of times. The first time I was on hold, the automated system kept telling me that my call was important and that I had 4 minutes left to wait for over 20 minutes and I eventually gave up. The second time I waited over 30 minutes and finally got through to gentlemen named Stephen. After providing him with my order number he told me that there were no notes on the file, but that he would speak to the person who last spoke to me. I asked for details of this person and was told it was Fran lazzarno who was a supervisor at the company. This is the person who identified himself as "Thomas Dick". After 10 miutes of being put on hold Stephen came back and told me that the issue would not be resolved and there was nothing else he could do. I asked for the name of the manager that was working at the time. I was told it was Mustaffa. I asked to speak to him, and Stephen put me on hold again for 10 minutes. When he came back he told me that he could not find the manager. I asked how many people were working with him that evening and he said 5. I explained that it is very hard to believe that you could lose someone in a team of 5. Stephen said he would try to look for him again and he put me on hold. After 10 minutes the call was surreptitiously dropped. I tried to call back and was left in a holding loop for over 20 minutes. I have emailed the company many times to complain. They have yet to respond to a single mail. I spent £2,655.00, thankfully due to distance selling laws, I can claim my money back now that I have returned their goods. I would never do business with this company, and would urge everyone to think twice before using them.”

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Posted 3 years ago

“Very good value for money. There was a slight delay in the preproduction stage, though as soon as it entered build stage it progressed very quickly and was delivered the day after it was shipped. tracking was available throughout which was very helpful. Overall pleased with the final product!”

PC Specialist 5 star review on 17th February 2022

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Posted 3 years ago

“All I use it’s quality”

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Posted 3 years ago

“Very happy with the service and the updates on the build as it was going along. PC is very well built and has everything i wanted. Good price for the spec i put together.”

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Posted 3 years ago

“Be careful. Company has problems with fixing computers while on warranty. My computer is in service from October (4 months now). No communication, no fix, no computer. Guys in support very kind, but stil no resolution and progress.”

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Posted 3 years ago

“Amazing service , very happy with my computer”

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Posted 3 years ago

“Great service with well built PC that was competitively priced. One of the components was on preorder but was sent daily updates about my place int he queue.”

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Posted 3 years ago

“Price was really good, it was delivered a day in advance. I could keep seeing the progress being made on my pc build which was fantastic. I usually don't write reviews but I was really impressed by the service of PCspecialist so I just had to let the world know.”

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Posted 3 years ago

“Having had my PC for roughly two weeks now, I am thoroughly impressed with the quality of the build. The entire process was surprisingly simple, especially the configurator, which allowed you to decide exactly what you wanted while alerting you of any issues or incompatibilities. Would highly recommend for anyone who is either looking for a budget build or ready to splash some cash on a beast of a PC.”

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Posted 3 years ago

“The whole process of deciding what to order, the automated checks on configuration and then once ordered the comprehensive feedback via email on the order progress were all excellent. The PC is well built and worked from day 1.”

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Posted 3 years ago

“PC built and delivered well within the time-frame promised, exactly to specification. Communication excellent every step of the way.”

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Posted 3 years ago

“Was recommended them by a friend, and I’d definitely recommend them myself. PC runs excellently, exactly what I needed Took around 3 weeks to arrive which was around what was estimated.”

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Posted 3 years ago

“Got my second machine from the guys, and so far, very happy with it. PC is very well put together, I was a bit skeptical about buying a pre-built, considering that quite often they can be put together a bit questionably, but the radiator is placed well, everything put together with care and arrived without any issues.”

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Posted 3 years ago

“Very helpful pre-order advice. Once ordered it took about 3 weeks as predicted. Once arrived, everything was as it should be and worked like magic. Took weeks to install everything and get them working, but that is my penalty for having a very busy machine!”

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Posted 3 years ago

PC Specialist is rated 4.8 based on 4,973 reviews