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PC Specialist Reviews

4.8 Rating 5,910 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 5,910 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 3rd July 2026
Mrs Twyning
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
PC Specialist 5 star review on 6th December 2025
Anonymous
PC Specialist 5 star review on 8th October 2025
Dunc
330
Anonymous
Anonymous  // 01/01/2019
love my new pc very excellent
Helpful Report
Posted 3 years ago
Very pleased with the built quality of my laptop. Really loved the option of customisation on their website. It was super easy to assemble my laptop. The whole process from ordering to getting the item delivered is so fast and efficient. They keep you updated on every step which is simply awesome. The packaging is also great. Delivery timescale is spot on. This is my second order with them and I am super happy with both my desktop and laptop. Would highly recommend PC Specialist if you are looking for GREAT QUALITY CUSTOMISED laptops or desktops.
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Posted 3 years ago
Kept informed of progress in development and delivery details. Slowly getting to understand the use of the computer but pleased with speed and quality of photos transferred from previous computer. At present I still need time to adjust to its use as I am in my 84th year.
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Posted 3 years ago
The website was pretty easy to use and saved the configuration I added in. I had a query regarding the price and was helped on the telephone by someone who went out of their way to help me. We asked for a quick 5 day delivery and this occurred within the timescale promised. Follow up emails etc have all be very clear.
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Posted 3 years ago
PC specialist has consistently delivered us excellent high performance computers for a range of needs, for much cheaper than other companies, and promptly repaired them when there have been issues.
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Posted 3 years ago
Great tracking, order came before expected and system working perfectly.
Helpful Report
Posted 3 years ago
Able to use the website easy, with advice on a build popping up as you go. Pc came just in around 2 weeks. Looks good, and came safely, but the pc has had repeated issues since arriving. Pc specialist tech support have been quick to respond but still having issues. Hopefully a third reinstall of windows will help
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Posted 3 years ago
Had been looking to get a new computer for a while and computer specialist was recommended by a friend. The website I found very easy to navigate. It was easy see what components were available and it updated the prices as I changed the components on build I was making. After I had placed my order I was kept updated as to what stage in the process it was at. I was impressed to how good the packaging was and couldn't be happier with my new PC
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Posted 3 years ago
Very helpful and perfect timing, thank you for your hard work.
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Posted 3 years ago
Brilliant service. The free jargon was very helpful as a starting point for configuring and choosing parts of the PC. I was updated at every step of the building and testing process, which was much appreciated. Delivery was rapid, easy to track and safely packed. Pc is fantastic, was easy to instal and runs brilliantly. I would definitely recommend and buy again.
Helpful Report
Posted 3 years ago
Really excellent service. It took a while to arrive but I actually see that as a positive as they were clearly thorough. Also, the website telling me I only needed a cheaper PSU was incredibly appreciated and has ensured my loyalty in the future. The machine is exactly what I wanted and it was well packed with great instructions for installation. Will definitely buy again!
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Posted 3 years ago
Looked around for a Gaming PC at a maximum set price point for a good mid range set up. First time I'd found PC Specialists - what a fined. Came in good time and well packaged. Set was easy and the computer exceeded my expectations in both performance and looks. After 2 weeks I can say so far I'm VERY impressed. Thank you.....Game on
Helpful Report
Posted 3 years ago
Very Good Website - liked the way it steered the novice PC Build Customer through the process. Great Flowchart and Customer informed at every stage of the Build. Price was reasonable Service was good. I did think 9 days was a slow process, but had the faster 5 day build. Delivery was very good. Item was well boxed. I had an initial problem with BIOS but rang Customer Support and got a fix around booting the test Windows install. I spent the whole 14 days of the 'nofault' return period to test the build through a number of Linux Mint and Ubuntu OS performance checks to assure myself that I had the build I wanted. A- would be my rating.
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Posted 3 years ago
I've just bought a new 13th Gen Intel PC to replace a 6th Gen Intel PC also bought from PC Specialist. I was very happy with the old PC and the new one shows every indication of being another solid system with many years of use in its future.
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Posted 3 years ago
The experience of using PC Specialist was incredible. The website works well, ensuring that mistakes in the build are avoided. (We made a few initial mistakes around our power capacity and ram choices which the automated system caught). The build quality is incredible and customer service kept us up-to-date at every stage of the build.
Helpful Report
Posted 3 years ago
Ordering the laptop was very easy to do and the email updates were really useful. My husband and I have used this website before and we will definitely purchase from here again. Being able to build your own laptop and pay for what you need is extremely helpful. The only negative was I asked for the Chrome browser and instead I received Microsoft Edge - this wasn’t a big issue and I resolved this myself. I still would highly recommend this company, and they absolutely deserve a 5 star review.
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Posted 3 years ago
This is my 2nd purchase from Pc Specialist and both times i have purchased it was a good price for a quality build. they are very quick with building and dispatching too ! Id certainly buy a 3rd from Pc Specialist! A+ Experience
Helpful Report
Posted 3 years ago
The site is easy to use and navigate. Choosing the parts is a simple process. Got my PC within 3 weeks as I had ordered the 7800X3D which was on preorder. I was kept aware throughout the build process. The staff were responsive via email and Live chat to quickly answer any queries. The PC was packaged safely and there were no issues in the set up. The forums are also great as you can get others to help with the build to ensure you get the best system for your budget and needs. Fantastic service overall and happily recommend others to use PCS.
Helpful Report
Posted 3 years ago
From ordering online to arrival my experience was perfect. I have used PCS before an no doubt will in the future. I looked at same PC specs elsewhere and not only were PCS cheaper I got a 2nd hard drive and still managed to save £400.
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Posted 3 years ago
My new PC was delivered very fast, and after I had an issue with a windows update they were able to solve my issue very quickly over the phone.
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Posted 3 years ago
PC Specialist is rated 4.8 based on 5,910 reviews