Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,058 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,058 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I PUT 2 CLAIMS IN AND ITS TAKEN OVER A MONTH TO SETTLE AND IM NOT SURE IF I'M GETTING MONEY BACK YET. THE WAIT TIME ON THE PHONE CAN BE 45 MINUTES OR LONGER. I'M DISAPPOINTED”

Helpful Report

Posted 9 months ago

“Unable to get a hold of customer service, long wait times for claim payments, calculated my claim payment incorrectly”

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Posted 9 months ago

“Slow on processing claims.”

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Posted 9 months ago

“It’s taken over 18 months for Pets Best to approve claims, only to be told that claims are not covered without any guidance as to why.”

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Posted 9 months ago

“Long wait times to speak with someone on the phone, misinformation on processing claim, long time to process a claim, long time for direct deposit to occur. Unsatisfactory”

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Posted 9 months ago

“Seems like I got the well and benefit program and I am paying high premiums for my dog. They’re not paying basically nothing on the wellness plan so no, I’m not really satisfied with it.”

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Posted 9 months ago

“The price skyrocketed for minimal coverage will definitely be switching”

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Posted 9 months ago

“I pay for the same plan for my dogs, yet I don’t get reimbursed the same amount for the same procedure for each dog. Makes no sense.”

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Posted 9 months ago

“I thought I paid for the best insurance to cover my pet and to cover cost. Out of 439.00 insurance only paid 173.00 . That was shocking was expecting more coverage. Looking for other options.”

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Posted 10 months ago

“I’m very disappointed that the surgery my puppy had was not covered. That was one of the main reasons of purchasing the insurance.”

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Posted 10 months ago

“have had the insurance for the last year. the last claim took the longest to be paid out. It took over a month to receive payment.”

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Posted 10 months ago

“I’m a new customer and so far it is taking FOREVER to get reimbursements for my claims. I did not think it would take this long.”

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Posted 10 months ago

“Long delays waiting for reimbursement. No communication as far as what is causing the delays. Then, it gets applied to the deductable, even though I've already met my deductable”

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Posted 10 months ago

“Reimbursement took to long to process.”

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Posted 10 months ago

“My initial encounter was good, my questions was answered. Then when it came to submitting a claim it took over a month to receive $130.”

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Posted 10 months ago

“The past few claims (which were simple office visits) both took over a month to process. They weren’t refundable, just going towards my deductible so why it would take so long is beyond me. The fact there is no email for questions is absurd. Calling is pointless. I had to resort to leaving a comment on a Facebook post to get any movement. I will be searching for a different provider in the future”

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Posted 10 months ago

“At the start they responded fast and paid quickly. But then things changed, instead of week to process claims it now over a month. Also payment amounts now suddenly are differenr than before. Looking for othr options.”

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Posted 10 months ago

“The turn around time on claims is absolutely horrible. I have another pet insurance company for my other dog and the claims process is completely different from Pets Best. I would not recommend if you expect to have claims turned around in a reasonable time”

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Posted 10 months ago

“took almost a month and a half to process my claim”

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Posted 10 months ago

“My pet’s Veterinarian prescribed Bravecto flea and tick prevention for my little girl and Pets Best found an excuse not to cover it! Nice huh?”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 28,058 reviews