Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,897 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,897 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delays continue to be consistent. Every single claim I've made has ended up with an email stating "Were sorry for the delay." only for the result to be nearly 1/3 of what I paid for the claim. I'll have to do further research, because the quality of service versus the time it actually takes to get that service is making my head spin.”

Helpful Report

Posted 11 months ago

“Bought this for savings and am realizing that it just isn’t something that financially makes sense for me. Besides waiting for any answer on claims it seems to cover very little of what I use and I refuse to add more plans together to equal what I want. 700 a year and finally recovered 100 for wellness check up. I will be calling to cancel both my plans.”

Helpful Report

Posted 11 months ago

“Took very long to process the claim after submitting the day of service received. In the past the claims have been processed quicker…”

Helpful Report

Posted 11 months ago

“Prices are outrageous. I have been with them for over several years and this last increase doubled the cost to $3000 for 1 dog plus $500 yearly deductible for a total of $3500. I have only had minimal claims for medications. No emergencies, no procedures no accidents. The cost outweighs the benefits at this point and I will not be renewing. Not worth it since I pay more in cost than I claim”

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Posted 11 months ago

“It takes weeks for claims to get processed. Consistently.”

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Posted 11 months ago

“Not that thrilled with the coverage of my first claim without any real explanation as to why the certain medications were not covered at all. Impossible to get ahold of anyone for further clarification. Claim took forever to process.”

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Posted 11 months ago

“Takes a long time for claims to be processed.”

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Posted 11 months ago

“Pets Best provides great customer service, but has significantly increased my rates by 25% with no increase in benefits or reimbursement amounts for preventative care and for no reason other than they can. If I am paying more for insurance and the vets are charging more, but my preventative benefits are staying the same. I am considering to drop the insurance based on this.”

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Posted 11 months ago

“Claims are taking WAY too long! I pay my premium ON TIME I have made valid claims and signed up for wellness and illness for my puppy. They ONLY cover one exam per yet according to the plan BUT that is not explained until THEY send you the underwriting of the policy. Puppies require routine visits for vaccination by a licensed veterinarian! Unacceptable”

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Posted 11 months ago

“It takes way to long for a claim to be processed. 20-30 days feels like a very long time and makes me want to look for another insurance.”

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Posted 11 months ago

“I have an outstanding claim from August no one has reviewed. Amd when you call, you cannot get ahold of anyone unless you're willing to hold for 45 minutes. I still do not know what's going on with it.”

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Posted 11 months ago

“I’ve had Pets Best insurance for illness/injury and wellness coverage for several years. Every year, the reimbursement for my pets’ wellness claims is smaller, despite receiving virtually identical care. Each year at renewal, I drop the wellness plan for another one of my pets because it has become essentially worthless. I hope they do better for illness/injury claims, but I’ve been disappointed to say the least when it comes to routine care.”

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Posted 11 months ago

“If you do get reimbursed by Pers Best it takes a very long time for the most part. Also every birthday your pup has the rates continue to go up. We will be canceling our insurance before her next birthday.”

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Posted 11 months ago

“It is taking Pet's Best pet health insurance to long. To respond after I submit my claims for my dog doctor bills. When I first join pets Best pet health insurance. Two years ago the claim response was much quicker. Please can you look into why this is happening.”

Helpful Report

Posted 11 months ago

“Super slow at paying out benefit funds. If you want to get paid quickly, Pets Best is the opposite of that.”

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Posted 11 months ago

“It takes entirely too long to get reimbursed. My last claim was made on 8/20/24 and I didn’t receive the EOB until 9/13/24, and hav eyes to be reimbursed.”

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Posted 11 months ago

“Have to say I was rather disappointed. I submitted my claim, kept receiving emails saying sorry it’s taking a while, if we need anything from your vet we’ll ask for it. After a month of this, finally a note saying it would be faster if we provided something. We could have but your previous multiple emails said you had it under control. So this took far longer than necessary only to have you reject most of the charges. He’s an 8 year old dog, yes he had an ear infection in his past, as I’m sure all dogs have, but has not been a recent condition. And on the wellness, I was disappointed with how little was covered.”

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Posted 11 months ago

“Just had my dog to the vet for a well visit. I wasn’t even reimbursed for half of the cost. I pay a lot for this insurance and have used it maybe 3 times. I need to shop around.”

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Posted 11 months ago

“The time it takes to review and process claims is too long.”

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Posted 11 months ago

“My claim was denied because “ we need an itemized receipt”. It was an itemized receipt. I highlighted that so it would be seen as such and resubmitted. Then it was denied for being highlighted. I resubmitted the original version that was said they needed to be itemized. It was approved. I find your company much harder to work with and much slower on claim approval and payout than the other company I use for a different per(a pet you denied even though she had no diagnosis for a issue ). I’m grateful I have pet insurance but sometimes wish I’d started my puppy with a different company than yours.”

Helpful Report

Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 28,897 reviews