Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,062 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,062 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Coverage was as expected. Turn around time on claims was unacceptable. I’m likely to consider other providers with the next dog.”

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Posted 10 months ago

“It took well over a month to get a response on my wellness claim.”

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Posted 10 months ago

“When you call a Vet no information appears on the screen, so he/she has no idea who is calling and a lot of people just dont answer if they don't regignize the incoming phone number !!! Additionally how is our Vet supose to call Pets Best when the hold times are sooooo looooooong. Last correspondence I was on hold over 15 minutes ... ! Making it very difficult for your customers”

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Posted 10 months ago

“Totally misleading re: 20% coinsurance applied first, and then the deductible is applied. This is opposite to the normal deductible application process for all health insurance carriers. It is illustrated in the FAQ, but the normal consumer would not check first. For the 80%, $500 deductible plan, it is only a $100 benefit difference, but it is certainly an unnecessary irritant.”

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Posted 10 months ago

“Claims take far too long to process and the app is too limited in terms of splitting one receipt into individual claims.”

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Posted 10 months ago

“Doesn’t get back until a month later about your claim. Doesn’t cover as much as it says they do”

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Posted 10 months ago

“I am reexaming all of my claims for this year. I think that all of them have been mislabeled/mishandled. According to what I see you owe me reimbursement for teeth cleaning, Medications, heartworm exams, fecal parasite exams, yearly vaccinations, illness testing, surgery medications, surgery anesthetics, x-rays, illness treatments by injection”

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Posted 10 months ago

“It takes much too long to get a claim paid out. And when there’s a denial, there’s never a really satisfactory answer. I hate to leave Pets Best seeing how I’ve been here for seven years, but customer service is a real big thing for me and, you all are striking out continually. I’m not interested in being contacted. Communication was through email And telephone. As always, your chat option is of no help. However, you are not alone in this regard.”

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Posted 10 months ago

“My dogs have been insured by Pets Best for at least 10 years. In the last two years, I have had significant rate hikes in the premium, amounting to $472/month at this time. I am a senior citizen, and Pets Best does not have discounts or lower rates for seniors without taking away services. My dogs are old, and now they have more issues, but we paid premiums when our dogs had no issues. Additionally, Pets Best has delayed our reimbursements as many as six times in the past six months, resulting in a waiting period of 3 months for one particular reimbursement. These delays have happened several times in the past 6 months. If I delayed my premium payment, I’m sure there would be consequences, however I’m supposed to accept a “sorry for the delay” response from them. My dogs are old now, and they have issues. When they were young, our premium payments helped people with older dogs. I think we are paying far too much now, and the delays are not appreciated. I am very disappointed in Pets Best at this time.”

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Posted 10 months ago

“Communication with Pets Best is poor. Their claims process is extremely slow and they take their time sending you your money. I would not recommend!”

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Posted 10 months ago

“covers basically nothing”

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Posted 10 months ago

“Not happy that they stopped covering “repetitive” claims if they happen in 18 months. I have a young golden retriever. Yes, we’re in the emergency er for accidental ingestion more than twice in 18 months. But that’s really all we have used the insurance for and now they refuse to pay. So my insurance doesn’t cover routine care and now won’t cover emergencies. Premium has skyrocketed in the 2 years I’ve had the insurance. Claims take on average a whole month to be answered. Not happy at all. Would recommend anyone get any other pet insurance. I paid for the year so I am stuck with pets best”

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Posted 10 months ago

“Disappointed in my last claim. I will not be renewing again”

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Posted 10 months ago

“Pet insurance cost too much per month and it takes at least a month and a half to get reimbursed even on recuring claims for monthly medicine.”

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Posted 10 months ago

“Have yet to be paid for existing claims. Nobody answers the phone”

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Posted 10 months ago

“Claims take forever to process, minimum 30-45 days, as they are apparently "short staffed". My dog has the highest coverage for several years, yet I've now been waiting 7 weeks for a $5000 claim reimbursement! Totally unacceptable.”

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Posted 10 months ago

“Takes too long to provide claim and reimburse”

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Posted 10 months ago

“Prior to the last month, I would have given five stars, but I am increasingly becoming disappointed with how quickly customer service and claims have declined. I am now having to file appeals for items that I know are covered (and have been previously paid out!!) but have been denied this time - and without explanation as to why! I am not sure if you have new people that are not properly trained or what the issue is, but I have always spoken so highly of Pets Best only to be severely let down recently. I have been a client for 8 years and this is now how I’m being treated? It’s not right.”

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Posted 10 months ago

“The addition of $500 deductible to every claim is a shock and has greatly changed my opinion of Prts Best. It was great when I signed up a few years ago but not currently.”

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Posted 10 months ago

“Pet insurance or wellness is very stingy on reimbursement and I am not seeing the return on the amount I spend annually.”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 28,062 reviews