Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,897 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,897 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tbh I’ve had issue doing claims I don’t even be getting my money back like I love my dog and all but is it really worth this the part about calling yall and and getting question answers by a person is terrible i don’t even know if I want to continue this with yall”

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Posted 11 months ago

“Very slow processing of claims”

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Posted 11 months ago

“Really poor service as far as processing claims, but this has been going on for quite some time. They do tell you there is a delay and they're working on it, but that's it. 4-5 weeks to process a simple claim is not good customer service.”

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Posted 11 months ago

“All of the sudden I can’t get through. Phone disconnects. I have a dire straights surgery bill that I still haven’t gotten reimbursed for. Up until now it’s been decent. I am very worried and upset. I can’t pay my mortgage!!”

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Posted 11 months ago

“Long wait for reimbursement. Insurance doesn’t account that clients maybe paying with credit card.”

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Posted 11 months ago

“They take forever to process claims, deny items that are a necessity for the vet diagnosis I do not recommend”

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Posted 11 months ago

“Took almost 3 weeks for review to get only $20 something dollars back of a $400 dollar bill”

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Posted 11 months ago

“Takes entirely too long for claim processing. I order the same exact meds every two months.”

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Posted 11 months ago

“Meh. Could be better. Not sure why it takes an average of 1 whole month to process a claim. Wish the premium was a little cheaper too”

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Posted 1 year ago

“Insurance claims that my animal had her teeth problem befor we got the insurance and there is no record of her having these problems till recently. Typlicle insurance wont pay for much but wants ur money now. I dont know if i would recommend petsbest to anyone after dealing with what i have been dealing with.”

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Posted 1 year ago

“I only gave it a poor review due to the time it takes to have a claim processed. The payout is fair and the premiums fair. Waiting 4 to 6 weeks for a claim to be processed seems a little excessive. You get an automated email every few days apologizing for the delay. Not cool! Once the claim has been processed, payment is received very quickly. Customer service is receptive and easy to contact except they can't provide any assistance in the status uf a claim.”

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Posted 1 year ago

“The procedure to process a claim takes to long”

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Posted 1 year ago

“They are usually fine, but lately there’s been a number of rejected claims asking for the exact thing I originally submitted, and when I try to call to speak to someone there is no answer. I’m pretty dissatisfied at the moment because I can’t get assistance with the claim that I’m rightfully due.”

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Posted 1 year ago

“App is terrible. Submitted claims 2 months ago, still waiting. Tried to call, was on hold for 30 minutes and then disconnected. Trupanion had significantly better customer service and app - half wish I went with them.”

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Posted 1 year ago

“Most of these reviews are fake. With that being said, I’m waiting for disability to process as I have a very rare neurological disorder as well as severe PTSD/MDD and am disabled. I carry the insurance on my ESA cats. So far both claims they have processed have taken WAY longer than the 2 weeks they’ve promised. Response times are terrible and usually canned boilerplate responses. This most recent claim has taken them so long to process I AM LITERALLY HAVING TO SELL MY CAR TODAY which is the only thing I walked away from a 10 year abusive AF You marriage with - so my bank account that SSA will be depositing into can remain open. If they would have processed my claim in a timely manner (like they promised to) I would not have to sell my car and could keep my account open hopefully long enough for disability benefits. I will be insuring my ESA’s with another company as soon as this year is over. This is awful.”

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Posted 1 year ago

“Incredibly expensive as your dogs get older. Had to cancel. Plus the copay on top of the overall bill. Practically a scam.”

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Posted 1 year ago

“The claim review process is extremely slow EVERY SINGLE TIME! Not a satisfied customer. Would not recommend to others. When I have to call to see what the hold up is every time, something is wrong. The reason is ALWAYS that you are behind in processing claims. Hire more help! It's not fair to make the customer wait so long for reimbursement.”

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Posted 1 year ago

“The denied a dental bill of $700. ! They suck! Not worth the $$ I’ve spent on the premiums!”

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Posted 1 year ago

“Pets best is okay, sometimes they make you fight for payouts, and more often than not they take a long time to process claims. I've had claims that I was clearly entitled to be rejected by their AI screening system. Which means you need to call in, and speak with someone who can then reopen your claim. The claim system itself is pretty horrible, my dog has an ongoing issue, it would be better if I could just make claims attached to the issue to expedite the payments. The bottom line is they do payout even though they try not to, though I strongly recommend against the wellness plan, unless you're insuring a brand new puppy, you are goign to hit the annual limits in one visit with the wellness plan, it's junk.”