Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 29,016 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,016 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Grateful for whatever I got back, however I thought I would have gotten more money back”

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Posted 4 years ago

“Always had good service over the many years I’ve had their policies.”

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Posted 4 years ago

“Very great insurance. The claims processing times were a little bit long over the summer but I'm very satisfied with this insurance otherwise.”

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Posted 4 years ago

“Pleased with the overall service. A little slow on claim response during Covid.”

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Posted 4 years ago

“Decent coverage, reimbursement, and website, but takes like 30 days to pay back.”

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Posted 4 years ago

“It's my first time trying.”

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Posted 4 years ago

“Overall quick response and payment on a claim. I do wish the wellness coverage was a bit better for what I pay but I recognize that as my dog gets older, so does the overall cost of preventative care.”

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Posted 4 years ago

“very responsive regarding my claim and covered what I was hoping they would!”

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Posted 4 years ago

“pretty quick at looking at your claims , and responding quickly if further action is required. i only had to use them 2 times. and i have been pleased with the outcome . Thank you”

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Posted 4 years ago

“This is my only experience with pet insurance. I have noticed that compared to others who use pet insurance, the turn around is quite slow. 3 to 4 weeks. It has been very helpful though. When it came to an unexpected injury, it was a lifesaver. The additional wellness packages are questionable though, as to whether they're cost effective.”

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Posted 4 years ago

“Our puppy has been incredibly healthy, so we have barely used our coverage. Not complaining about that. For wellness care coverage Pets Best usually doesn't agree with our vets' charges even though our clinic is known to be fairly priced. After his neuter the claim report was hard to understand. It was broken down into components of the procedure, those denied all had the same comment. Comment claimed we had already reached our limit for that category, but we had no previous claims. Reimbursement took about two weeks. I know if we needed insurance for serious problems, we would be glad we had it. We will continue for our protection.”

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Posted 4 years ago

“The Good! - First reimbursement for a well animal visit was 73%. A much better ROI than with Nationwide Pets. The not so Good - Time to reimburse was too long. The blog states 5 days or less, but the actual time was more like 3 weeks. Get that reimbursement time up and its 5 stars all the way.”

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Posted 4 years ago

“I think it is a great policy, HOWEVER the claims process is lengthy and at times you cant reach customer service by phone for a day or two or if you leave a message”

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Posted 4 years ago

“Pretty good.”

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Posted 4 years ago

“Process is quick easy, all online. My reimbursement go straight to my bank account within a weeks time.”

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Posted 4 years ago

“Insurance is good but the wait time for customers service is terrible. I was o. Hold about an hour.”

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Posted 4 years ago

“I was disappointed at first but a representative helped me through it”

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Posted 4 years ago

“Good coverage at a reasonable price. A bit slow on the reimbursements, but no hassles otherwise. I would definitely recommend them.”

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Posted 4 years ago

“Pets Best has an easy system for submitting claims online. The only problem was that they didn't think the copy of the bill was clear enough. After re-submitting, the claim was processed quickly and the check was received within a week.”

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Posted 4 years ago

“I've been with this company for over 10 years. Honestly they have resolved every problem I've had, in fact they paid a claim that I appealed when I provided them with a scientific article written about the condition my dog had. I am just disapponted, and this is not Pet's Best fault, that pet insurance is SO expensive. My policy cost went up dramatically this year. I also have no issue with how the company has gotten to claims in as timely a fashion as possible during the pandemic. I wish it was less expensive though.”

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Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 29,016 reviews