Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,900 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good helped heaps”

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“It is only early days (phone came three days ago) but the phone was delivered quickly, excellent condition, battery life great. No complaints thus far.”

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“Good and fast delivery. Product is same as the description. Highly recommended.”

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“Excellent seller, thank you for supporting us during the difficult time.”

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“Great product as described was delivered super quickly. A pleasure to deal with. Very Happy.”

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“Very happy with the product and delivery was much faster than expected. Would recommend to anyone for a hassle free experience”

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“Service as expected, engaged sales person who offered options as requested. New charger provided.”

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“Friendly service, good price and good quality phone. Bought an iPhone 7 for my daughter and it came with a free case and glass screen protector. Very satisfied!”

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“Very good service”

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“Normal order, everything went as planned. Surprisingly processed my order on the weekend so it could be shipped ASAP on the next business day.”

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“Good service”

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“Prompt delivery, product is as described and working well.”

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“Phone arrived quicker than expected. Grade B phone definitely in much better condition than description.”

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“excellent service”

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“Excellent communication , super fast delivery , ordered IPhone 8 great condition , would recommend”

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“Phonebot was recommended to us by our son, we have bought 2 iPhones 6Splus and recently an apple notebook, good delivery time, we returned one phone because we ordered the wrong model by mistake, there were no issues in returning and receiving the model we wanted, you looked after us very well, I have told lots of people about Phonebot, Best wishes and regards, Leigh”

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“Great Product and Price. Product was in mint condition (Grade A) and great battery life. Paid for Premium Delivery and it arrived super quick . . . even to Western Australia.”

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“I received frank advice and could see and handle the phone beforehand at Reservoir. Not my first phone from Reservoir Phonebot.”

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“Still awaiting delivery notphonebots fault just required a signature so no one home to accept it. Was sent promptly by phonebot”

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“it would be good if you can be given an actual description of the faults of actual handset you are buying. It would have been good to know there was a large scratch/crack on the screen before purchase. generic a grade or b grade description is not enough.”

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Hello, Thank you for your feedback, these opportunities of hearing back from you helps us learn to fix and grow Phonebot! We apologize about the inconvenience that you've been though and appreciate you taking the time to notify us about this problem. We want to take full advantage of this opportunity to change this experience for you. We see the order for your phone was delivered on the 12th of March, in case you weren't satisfied with the product you received, we would like to make you aware of our 7 day return policy, In which you may return the phone for a full refund with no questions asked. Once again we would certainly like to look into this and provide you with the best possible solution, we want people to be genuinely happy with their purchases so they may continue to choose us in the future. We would really appreciate if you could email us pictures of the phone to support@phonebot.com.au as to see exactly the marks and look like. Thanks for your continued cooperation, looking forward to hearing from you to assist further. Best Regards, Team PB!

Phonebot is rated 4.6 based on 3,900 reviews