Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,900 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Tell us how Phonebot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely happy with my purchase and delivered”

Helpful Report

“I successfully received a full refund when issues in supply were discovered. Phonebot remained professional throughout and I'd be happy to purchase from them in the future, when things settle down globally.”

Helpful Report

“Customer Support and the product is nice”

Helpful Report

“Bought a refurbished A Grade iPhone 7. Awesome phone good price. Delivered in 2 days. Only had 4 days....so far so good.”

Helpful Report

“Very happy with the phone, itself. There were some logistics and communications issues (both customer-facing as well as within the company, itself) that took several weeks and a lot of followup (phone calls, emails and sms) to sort out. However, the communication was always polite and the final resolution was satisfactory.”

Helpful Report

“Really impressed with the quality of device and customer care. 10/10 would recommend.”

Helpful Report

“Dissapointed by the lack of directionand support from the salesman another customer was able to help me. The phone warranty etc is fine”

Helpful Report

“I made a Pixel 4 XL. When I got the delivery, the charger that came.in the box is iPhones lighting charger. Very irresponsible service.”

Helpful Report

Thanks for your review. We're constantly improving our services by taking feedback on board. Our staff is trying their best to get to work and ship out online orders during these uncertain and challenging times. Now I understand that a cable mishap is a massive inconvenience to your self and I sincerely apologize for that but we have rectified it and sent out another cable. Staff has also been told to be careful and ship correct accessories with the phones. For further information you can reach to myself on support@phonebot.com.au Thanks and have a nice day

“Excellent service.”

Helpful Report

“Very prompt service and communicated on a regular basis would recommend them”

Helpful Report

“Very impressed,service,advice and assistance were fantastic. My first refurbished phone and transferring details,contacts etc. a little problematic but with assistance from Phonebot I was successful. Only had the phone a week but overall impression of phone and Phonebot is very good”

Helpful Report

“Minor scuffs on the side of the body but hardly noticeable. Other than that everything works perfectly”

Helpful Report

“I purchased a Samsung S8, I got it very cheap. When it arrived, and it did so in only 2 days! It was like NEW, I was very impressed, no scratches at all. Very satisfied.”

Helpful Report

“Quick delivery, phone met expectations - only reduced to four because package didn't include free screen protector as promised but otherwise the phone was in perfect working order.”

Helpful Report

“Such fantastic service and the phone we received was in as good as new condition, for half the price. Very happy customer!”

Helpful Report

“Very happy with the service. Have already suggested you as a place to use to my friends.”

Helpful Report

“With the COVID isolation ramping up I wanted to get my elderly mother connected to us via FaceTime so I needed a tablet. I received excellent advice and service and a really great iPad at a fantastic price. Very happy with them and can confidently recommend.”

Helpful Report

“They had what i needed quick service”

Helpful Report

“Phone arrived a day early in a nice box with new cable charger . Phone itself looks basically new - one small graze on corner and Tiny scratch on back, barely Noticed . Battery at 88% capacity which is pretty good . Came withscreen protector already fitted which is hard to get perfect so I was happy , and in a nice black slimline case . Happy with my purchase !”

Helpful Report

“Great service”

Helpful Report

Phonebot is rated 4.6 based on 3,900 reviews