Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,181 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,181 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just like to thank play it Koi for there excellent service even though it was a small order.”

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Posted 5 years ago

“Excellent customer service !!!!! My plants arrived in excellent condition. I will order all my pond needs from you only !!! I am so pleased with your excellent service and great products !!! Thank you so much !!!”

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Posted 5 years ago

“This is the 2nd year I have used this company and will continue to do so. The plants arrive healthy and ship well. The submerged potted plants I purchased last year did very well and are thriving. I'm so glad your company made it through the Pandemic year. Thanks for you prompt response to my order.”

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Posted 5 years ago

“These Cattails that I pickedup from Play It Koi are awesome for my pond. I'm going to order 6 more!”

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Posted 5 years ago

“To early to tell about the effectivity of the product but Play It Koi is top notch in every way. Very helpful and supportive.”

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Posted 5 years ago

“Our first experience with Play It Koi was fast and easy. Even a welcome note from owner !!! We will be ordering again and look forward to it. Thank you for friendly service and high quality items.”

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Posted 5 years ago

“Play it Koi had what I needed and delivered it quickly. Thank you!”

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Posted 5 years ago

“Play It Koi provides great customer service and help in identifying the right parts to order. You won't be disappointed.”

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Posted 5 years ago

“I haven’t used it yet but your service was far better than I expected, I am very pleased the way you helped me Thankyou and am planning to do more business with you! Thanks again!”

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Posted 5 years ago

“Truly great service that you rarely experience these days... especially when ordering online. Will definitely order all of my pond equipment from Play it Koi from now on. Ordered a spare part for my PondMax filter and they treated me as if I spent >$1,000. Will undoubtedly spend that this season and I will be sure to do so at Play it Koi.”

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Posted 5 years ago

“I Just wanted to thank you for fulfilling my order and for prompt shipping. I couldn't be more pleased with my transaction with you. This was my first time ordering from you and it won't be the last. I will turn to you first for any of my future pond needs. Thank you so much again, it has been a pleasure doing business with you. Enjoy the remainder of your weekend and stay safe.”

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Posted 5 years ago

“Play It Koi is just about the only fish and pond supply store that will ship USPS. This isn't a big deal unless you live in Alaska, Hawaii or any Zip code not attached to the continental US. This personalized care supervised by an actual owner is just the way many of us like to do business. Thanks”

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Posted 5 years ago

“Play It Koi is clearly a business committed to their industry and customers, as was evident by the friendly response and quality products I received. I will gladly use them again.”

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Posted 5 years ago

“I like to support a small business and Play it Koi delivered in a timely manner and was exactly as ordered.”

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Posted 5 years ago

“Play It Koi was one of the few pond companies that was willing to ship to Hawaii. Not only that, you offered the most reasonable price to ship to Hawaii. Very good customer communication and wick processing and shipping. I will definitely visit Play It Koi for my pond purchasing needs in the future.”

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Posted 5 years ago

“Your company always takes cate of me and my fish! Love it!”

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Posted 5 years ago

“It was so easy to place my order and it arrived very fast. The parts don’t fit my pond max filter, but it’s user error! I will definitely use Play it Koi again, you have a great selection of products at reasonable prices! Thank you!”

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Posted 5 years ago

“Always Great Service”

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Posted 5 years ago

“Your company did a fantastic job of keeping me informed during this transaction. The product I order came in a timely manner. I haven’t used this brand before and am anxious to see how my koi like it.”

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Posted 5 years ago

“When we pulled our pond filter, we knew we’d need to replace parts for the spring. I looked online and found PLAY IT KOI had the three items. The prices were good, and the shipping was free. I ordered, and received quick confirmation. The items arrived very quickly and just as described! That made the whole process EASY and Quick — Great Value.”

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Posted 5 years ago

Play It Koi is rated 4.9 based on 4,181 reviews