Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,181 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,181 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very fast shipping, great communication”

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Posted 5 years ago

“For good use”

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Posted 5 years ago

“Excellent service, very timely delivery, very customer oriented, and very efficient. This is my first time ordering from Play It Koi and I am not disappointed. I plan to order from them in the future.”

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Posted 5 years ago

“The best people, with the best products. Play It Koi can't be beat. Whether you're stopping by in person or ordering online their service is outstanding. It's always rewarding to know that I'm supporting a local, family-owned business too. Play It koi has my business for all of my pond needs from here on forward!”

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Posted 5 years ago

“This was our second order from Play It Koi and, once again, we are very happy! Easy ordering process and quick delivery makes Play It Koi our "go to" for pond supplies. Thank you Play It Koi!”

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Posted 5 years ago

“Great customer service. The order was as good as I asked for. Will be order from Play It Koi again.”

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Posted 5 years ago

“I highly recommend Play it Koi. I ordered late on a Monday and the Hyacinths arrived at my door Friday morning! I was happily surprised. The plants are beautiful, healthy and vibrant. They are all fully rooted and of good size. And they were carefully packaged so as not to dry out or sustain damage during shipping. I am very impressed with the quality of the plants and the care with which they were shipped. I order pond plants every year and have tried many different companies. I am so glad to have found Play it Koi. This company obviously values their product and their customers.”

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Posted 5 years ago

“Easy online ordering. Quick service and shipping. Kept me informed about my order and they even reached out with a personal email to thank me for my order.”

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Posted 5 years ago

“I have ordered from Play It Koi several times & have always received my shipment quickly. The plants are packaged well and arrive in excellent condition. I highly recommend this company.”

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Posted 5 years ago

“I have ordered from Play It Koi several times & have always received my shipment quickly. The plants are packaged well and arrive in excellent condition. I highly recommend this company.”

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Posted 5 years ago

“I had a hard time finding water plants for my pond. Found Play it Koi. Fast delivery. Plants arrived in great condition. Thank you so much!”

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Posted 5 years ago

“All of the items I needed in one kit. Play it koi got it to me fast and has had great service making sure I am fully satisfied with my purchase! Will definitely order from here again”

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Posted 5 years ago

“Flowers are in excellent shape upon delivery and love the fact that the owner reach out to thank me personally. I certainly recommend Play it Koi and will order from them again. Thanks Ben!”

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Posted 5 years ago

“The people at play it Koi were very helpful in troubleshooting the problem I was having with my filter and getting me the right parts. The customer service was great.their prices were also unbeatable! I will definitely shop with them again!”

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Posted 5 years ago

“Ben made picking out our first batch of koi an awesome experience. For each one we picked out, Ben explained the variety and pointed out interesting features. What a fun time!!”

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Posted 5 years ago

“Nobody likes to look at their pond and feel like they are staring into a week old bowl of pea soup. Are those koi I'm there or is that a re-used ham-hock from Easter leftovers? With water that green, it's hard to tell. In comes the UV clarifier, working like the offspring of the Energizer Bunny and Mr. Clean to get that water sparkling again. To top it off, working with Play It Koi was a refreshing change of pace from most other e-commerce companies. I was able to talk to a person before making my purchase (Derek - very nice to speak with and sounds handsome too) which was helpful since I had no idea what UV unit would be the best fit for my pond. Thanks Play It Koi!”

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Posted 5 years ago

“It was wonderful to be able to contact playitkoi and "talk" on line with real people who were responsive, helpful and had personality. We are using the UV-B54W in our 2000 gal rain harvesting tanks and they are working great.”

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Posted 5 years ago

“My experience with Play It Koi was excellent. The item was shipped quickly and well packaged. It is easy to use and seems to be working just fine. I am very happy with the service and the product.”

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Posted 5 years ago

“The team at Play It Koi were very helpful and responsive to my questions. And did I say friendly? Yep they are! I haven't received my pond liner, yet, but am looking forward to the new life it will give my pond. To get 6 stars they would have to do all the work for me...wink, wink...”

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Posted 5 years ago

“I was so happy to have discovered Play It Koi. It had exactly what I needed for my two fish ponds in my back yard. It was easy to order on line, and the plants I needed arrived quickly and in perfect shape. I plan to visit the store in person to selected some additional items to keep my fish happy and healthy. Thank you for your terrific customer service.”

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Posted 5 years ago

Play It Koi is rated 4.9 based on 4,181 reviews