Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,181 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,181 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would just like to say that my first experience with Play it Koi will not be my last. I needed a yearly maintenance kit for my Pond Max filter and was searching the web for one and found it at Play it Koi, I purchased it from their web site and received it within 48 hours. Ben took the time to email me about some water quality issues I have been having and gave me true and honest advice. I cannot wait until I can get over to tour his facility and plan for the install of me new larger pond. This is what service should mean for everyone. Thanks Ben. Jeff Robinson Spokane, WA.”

Helpful Report

Posted 5 years ago

“I needed some tough to find parts to repair my koi pond pump system. I have a very tight pump vault and needed just the right size check valve. The Play It Koi folks graciously measured the valve dimensions to see if it would fit. In addition, I needed only a couple of feet of 2” flexible hose. Play It Koi was the only place I could find that sells it by the foot instead of 25’ or 50’ very expensive rolls. Excellent service in all regards.”

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Posted 5 years ago

“Play it koi does two things great. Amazing customer experience and quality products. I feel confident in my purchases. Thanks you.”

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Posted 5 years ago

“I built my first koi pond last year. 5000 gallons, skimmer, waterfall, lights, 3 filters, 6 jets, bottom drain, 2 pumps, plants, fish, etc. I'd spent a fair amount of time educating myself on best practices for good long-term results, and ultimately drew out a design and created a shopping list. There was no single source where I could buy everything on my list, and ultimately I ordered different parts from 6 different "pond companies". I've ordered twice from Play It Koi. There are other companies that I won't order from again. Admittedly, I'm new to the game, and have limited experience. But both times I ordered from Play It Koi they have had "in stock" what they said they had in stock. This has not been true with other companies. I have been contacted to make sure what I was ordering was actually what I needed. I have been contacted to make sure I was satisfied with my purchase both times. I value honesty, and integrity, and customer support. I think Play It Koi has been the best of the 6 companies that I've ordered from in terms of everything that I value as a consumer. I would not hesitate to order from them again, and will do so as the need arises. I'm publishing this anonymously because I'm basically a private person and I want to keep it that way.”

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Posted 5 years ago

“ACCESSIBLE KNOWLEDGEABLE RELEVANT INVENTORY”

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Posted 5 years ago

“Love Play it Koi! Super fast service and the personal touch that is lacking so often. Thanks!!”

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Posted 5 years ago

“Excellent experience, prompt shipping, careful packaging and fantastic follow up after the sale to ensure as a customer I’m satisfied. Will do business Play it Koi in the future, a small business run very well!”

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Posted 5 years ago

“Once again, Ben came through on just a moment’s notice to help me. I needed a can of Rockin Foam so that I could finish work around my skimmer before it started raining for a week. Ben had a can, let me pick it up and the job was finished before the rain came. This may sound like a broken record, but Ben and Play It Koi get 6 stars out of 5 for their customer service.”

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Posted 5 years ago

“I appreciated the communication and care for quality of product I experienced during my transaction with Play It Koi!”

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Posted 6 years ago

“I have been buying from Play Its Koi for several years and they are by far one of the best at communicating the status of an order. Ben and the crew are always ahead of the game in letting you know when your order will arrive. I wish all websites were like Play It Koi. Thanks to all!! You all rock at customer service!!!”

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Posted 6 years ago

“Ben and his folks at Play It Koi are very responsive. Every order has been shipped promptly and correctly. Ben has been very helpful with questions and suggestions and provides that personal touch one rarely encounters with an online company. I would highly recommend them.”

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Posted 6 years ago

“The personal service given by Play It Koi was great. The delivery was quick and the plants were as advertised. I look forward to doing business with Play It Koi again. They also have a cute name.”

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Posted 6 years ago

“These folks are always quick to get back to me with answers to my questions and have provided helpful suggestions. Love to support a small business that really cares about their customers.”

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Posted 6 years ago

“Was looking to get a Sanke for a friend's pond and came upon Play it Koi. Arranged for a curbside pick and I told one of my other buds when I purchased and he decided to purchase as well and came along for my pickup. We ended up leaving with 3 different koi. Ben was very accommodating and customer service and curbside pick up was great. Highly recommend Play it Koi.”

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Posted 6 years ago

“Play It Koi, doesn’t fool around! The order was shipped quickly, and the plants were in great shape and are doing well in my pond. I especially appreciated the follow up email from the owner, it’s hard to beat the service I received from this company - thank you, I’ll be ordering again!”

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Posted 6 years ago

“Play it Koi was the only place I could find the bulb and came in perfect condition. Also was delivered fast.”

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Posted 6 years ago

“First time buying from here. Transaction was easy, product was as described, and shipping was fast and easy. Always better supporting a local business when I can!”

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Posted 6 years ago

“Thanks to Ben and team for the great service, I always enjoy his simple ye make the ordering and deliver process.”

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Posted 6 years ago

“I needed a small amount of flexible PVC for my TPRs, so I contacted Ben and he let me have some that he had in inventory. Once again, Play It Koi and Ben have made my pond project a joy.”

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Posted 6 years ago

“I was VERY pleased with my first purchase of pond plants from Play it Koi. The ordering was easy, I got a nice email from the president and the plants arrived safely in just days. I will order again!”

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Posted 6 years ago

Play It Koi is rated 4.9 based on 4,181 reviews