Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,726 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,726 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 31st March 2026

Eric

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

785

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Derek is awesome!!”

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Posted 4 years ago

“Great buying experience. Very helpful phone discussion for the purchase of a new turtle pond pump. Easy purchase and good tracking. A few days later it arrived. I installed it and it is exactly what I needed. The turtles rate Play It Koi with six stars. Thank you.”

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Posted 4 years ago

“Will do bussiness with again. Very quick shipping. Pleased with this company”

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Posted 4 years ago

“Was nice to get the product on Auto ship, but would be awesome to get an email a week or 2 in advance and be able to delay the shipment by a week or 2 since I still have a months worth left.”

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Posted 4 years ago

“Love your play on words! Refreshing in this age of stress!! Service was great, I just wish you could have sent a service tech to help me - I'm a recent widow and do all this pond stuff by myself now.”

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Posted 4 years ago

“Fast and friendly Plants arrived good condition”

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Posted 4 years ago

“Shipped super fast with free shipping. The packaging was exceptionally tactful. Thanks!”

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Posted 4 years ago

“Cw 7200 pressure filter kit from pondmax. After installing I had leak problem from inlet outlet sides.Derek from play koi helped guided me to fix the problem. Wonderful service and prices. I bought numerous pond items from them.”

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Posted 4 years ago

“Great find. I've been looking for a new online pond supply store and I hit the jackpot with this place! Easy to navigate website. Straight forward. Competitive pricing, quick shipping and a happy customer!”

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Posted 4 years ago

“Reasonable wait (although I'm pretty spoiled by Amazon overnight). Good product. Thank you.”

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Posted 4 years ago

“Prompt and most responsive and agreeable communication. Iris are already homing in our fountains.”

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Posted 4 years ago

“Just emailed to say the replacement sponge filters are exactly what I needed for my pondmax external filter and recd today! Quick delivery and safely packaged!! Will definitely keep Play it Koi as my resource for items needed for my koi pond! Thank you!!”

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Posted 4 years ago

“Product was just what I needed Packaged well to protect threads good service all the way thru and $40 cheaper than Amazon”

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Posted 4 years ago

“Everything went really good except I didn’t receive any kind of shipping or tracking information until like the last day”

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Posted 4 years ago

“So far so good still waiting for rest of order but it’s only been a few days.”

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Posted 4 years ago

“I had a very pleasant experience. They had a great price, and contacted me immediately when there was a question about my order. It arrived quickly and extremely well packaged.”

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Posted 4 years ago

“They are doing great!”

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Posted 4 years ago

“So grateful for the fast shipping, thank you!”

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Posted 4 years ago

“Derek was very helpful!”

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Posted 4 years ago

Thank you for your review & continued support! I can't wait to see how that amazing project turns out! -Derek

Posted 4 years ago

“I recommend either numbering or alphabetizing parts to ensure the product is assembled correctly.”

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Posted 4 years ago

So sorry to hear things didn't go as planned on your most recent order. We strive to make every customer experience excellent. I appreciate the feedback, and will be sure to pass it along to the manufacturer to help make things easier for others in the future. If you need any further assistance, please reach out to our support line at 206-350-7580 so we can take care of you! Thank you! - Derek

Posted 4 years ago

Play It Koi is rated 4.9 based on 3,726 reviews