Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,726 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,726 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 31st March 2026

Eric

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

785

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Consistently excellent. I've been shopping with Play It Koi for years now and like a fine wine, they just keep getting better.”

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Posted 4 years ago

“Late package but not their fault I guess”

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Posted 4 years ago

My apologies for the delay with your package. In addition to the current strains that are on the courier services that we work with, it appears that your package was delayed on its way through CO last week due to severe weather conditions (High temperatures of 3 degrees Fahrenheit and Ice Fog) We work hard to make sure to get orders out as quickly as possible, but Mother Nature certainly doesn't listen to me when I try to tell her what to do. Let's just hope that we get a bit of a break with the upcoming pond season!

Posted 4 years ago

“I ordered the Oase FiltoClear 8000 and received free shipping. This is the 2nd one I have had in my pond. The first one came in parts and was a bear to get the top secured. To my great surprise, this one came fully assembled and I really appreciated that. I installed it and it works just great. 2 days later the water was totally clear. I like to support local vendors, but there are none in my area for pond supplies. So knowing you are a small business, I will support you.”

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Posted 4 years ago

“Product was sent on time and item works just fine.Thank you.”

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Posted 4 years ago

“Easy website to navigate. The follow up was beyond excellent!”

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Posted 4 years ago

“Correct product and arrived intact.”

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Posted 4 years ago

“Very pleasant swimming in these waters with the minnow lol. My order was perfect and just in time that I needed it. Thank you!!! From: The Maximum AC/Heat”

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Posted 4 years ago

“Once again, the PIK team was on top of it. When I contacted them regarding supply chain shortages, they worked with me to stock up on products for the Spring. I was able to place the order and pick it up on the same day - a Sunday nonetheless!! 5+ stars!!”

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Posted 4 years ago

“Another happy order 😎”

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Posted 4 years ago

“A+++ service from Play It Koi always!”

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Posted 4 years ago

“Excellent online pond store! Can’t wait till spring time. Brrrrr!!!!”

Play It Koi 5 star review on 31st December 2021

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Posted 4 years ago

“Superior customer service!!! I wanted to exchange something and email sales. Next thing you know, it was done!!!! Super friendly representatives and I am really happy to deal with play it koi. Highly recommend Play IT Koi and they have very reasonable and competitive prices as well!!!”

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Posted 4 years ago

“Swimmingly g00d!”

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Posted 4 years ago

“Great communication and fast shipping.”

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Posted 4 years ago

“I found Play It Koi in a Google search. They had the replacement products I needed for my fountain at the right price. I ordered on a Sunday and they were shipped and in my home by Wednesday. I received e-mail updates to keep me informed. Overall an excellent shopping experience!”

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Posted 4 years ago

“Play It Koi is a great outfit. Competitive prices, good products, and fast shipping.”

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Posted 4 years ago

“Derek is just the best! He's been there to help every step of the way. It's so nice to work with someone who actually cares about our success. Thank you!”

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Posted 4 years ago

“Fast and Friendly!”

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Posted 4 years ago

“The PlayItKoi team consistently provides excellent customer service and is very responsive and helpful with my questions. Most importantly, they take the time and interest in setting you up with the right products for your pond needs. Much better than Amazon!”

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Posted 4 years ago

“Exceptional customer service!”

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Posted 4 years ago

Play It Koi is rated 4.9 based on 3,726 reviews