Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,722 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,722 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLAYITKOI is my "go to" online supplier for Koi pond equipment, maintenance items and koi food. Ben Cooke, the owner, provides prompt, expert advice regarding my koi pond needs and makes certain that all the products I order are timely and efficiently delivered. I highly recommend PLAYITKOI.”

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Posted 3 years ago

“Fast delivery and awesome service! I knew exactly where my order was at all times. 👍”

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Posted 3 years ago

“I’ve bought a few items from Play It Koi and they are my go-to for replacement equipment. Shipping was nice and fast. The Hakko diaphragms work great on my air pump.”

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Posted 3 years ago

“Package arrived earlier than expected all good”

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Posted 3 years ago

“All the plants came wrapped up really well, nice and moist and protected. Customer service and communication has been great. For example, they sent a message explaining why they wanted to delay my order because one of the plants wouldn't thrive in low temperatures. They also gave me the option of having the order sent anyway, which was nice. I support Play it Koi!”

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Posted 3 years ago

“I’ve ordered from play it koi for the last 2 seasons. Plants arrive in great condition and are thriving in my pod. The fish love swimming through all the plants!”

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Posted 3 years ago

“I had ordered both mare's-tail and the dwarf mountain red-stemmed form of mare's-tail. The plants arrived very well packed in great condition. The bunches are exceedingly generous both in number of stems with good roots, spreading stolons and length of stems. I wish I had ordered from Play It Koi, before I had ordered mare's-tail from another large online pond plant retailer. I ordered 6 bunches from the other source. I received 6 big globs of clay in each 2 inch basket which contained 2-4 small stems in each glob of clay. That has got to be some very valuable clay. The cost per bunch or glob of clay was about the same for each retailer. One bunch from Play It Koi had approximately 10x the amount of mare's-tail than the whole 6 balls of clay received from the other source. There you have it, comparing one of my worst pond plant order experiences with one of my best. As what usually happens, the small family owned retailer works much harder at giving their customers a much better product than most of the larger operations. Thank you Play It Koi for your generosity and your labor of love.”

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Posted 3 years ago

“Very satisfied. Ordered plants for our koi pond. They arrived quickly and were well packed and looked healthy.”

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Posted 3 years ago

“I received robust plants and I love them”

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Posted 3 years ago

“Got my pond plants today and was surprised how healthy they were Will be getting more next spring”

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Posted 3 years ago

“While anxious to get my plants Play it Koi clearly conveyed the process for delivering healthy plants. The product arrived in great condition and it was a huge specimen! The Shopify alliance makes transit info an app click away. No searching for confirmation email. Well done, sir!”

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Posted 3 years ago

“Play it Koi is the best pond supply store around!”

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Posted 3 years ago

“Great customer service! I only ordered the air compressor to replace my old one. I was contacted by staff to make sure that this was only the compressor without any accessories. Compressor arrived within a few days, and it is working great. Kois are happy!”

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Posted 3 years ago

“Great and quick products”

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Posted 3 years ago

“Very good. Delivered on time as I expected”

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Posted 3 years ago

“Thank you, Play It Koi! Appreciate your products, your communication and your efficiency! Ordered products on Tuesday from Marin County, CA. Two days later they arrived! You’ve made our pond very happy!”

Play It Koi 5 star review on 20th May 2022

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Posted 3 years ago

“The PIK team is hands down, the best source for koi information and products. They always accommodate my needs and schedule, and are my “go-to” source for my koi needs.”

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Posted 3 years ago

“Product was as advertised and the site is easy to navigate. Thank you!”

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Posted 3 years ago

“Delivered Promptly. Packaged well. I have never had a problem with this company. Delivery is always Good. I highly recommended them.”

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Posted 3 years ago

“I am so impressed with the amazing staff at PlayItKoi. Am working with Derek who has given me immense help with planning my 3000-gallon box pond. From building material suggestions to sharing his vast knowledge and experience working with ponds, he has made my experience so much more positive and enjoyable. Looking forward to uploading some video after I finish it. Sincerely, Clark”

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Posted 3 years ago

Play It Koi is rated 4.9 based on 3,722 reviews