Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,713 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,713 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We enjoy your variety and prices for supplies koi and pond. Quick delivery is a perk as well Thank you”

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Posted 2 years ago

Thank you April for being a loyal and returning customer! We appreciate your five-star rating of Play It Koi and are pleased to hear that you like our selection and prices for koi and pond supplies as well as the speedy delivery. We look forward to serving you again in the future!

Posted 2 years ago

“Great customer service just seems too busy to contact them”

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Posted 2 years ago

“The plants I've chosen have been delivered quickly and in good shape upon arrival. I'm a little disappointed in the size and quality of the Nymphaea 'Froebeli' Small Red Hardy Lily (Bare Root) plants I received. The Lily pads are much smaller than what I expected and the stem lengths were only about 3", so after planting them in a pot, even placing them on the ledge of my pond (roughly 10" deep) the leaves were underwater. The leaves were a very dark green, almost brown color. I'll give it some time, perhaps they will improve over time.”

Play It Koi 4 star review on 29th April 2023

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Posted 2 years ago

“Derek has been amazing through a stressful time— our large, injured koi. We’re so glad your store is out there!”

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Posted 2 years ago

Thank you, Connie, for your 5 star rating of Play It Koi. We are very appreciative to have such magni-fish-ent support from customers like you. Derek is a true a-fish-ionando with over 20 years of experience in the industry. He is very E-fish-ent at his job and we feel very fortunate to oh-fish-ially have him on board. Kidding aside, thank you for being a valued customer, your kind words, and for putting a smile on my face twice this weekend. best, -Ben

Posted 2 years ago

“I am very pleased to find a supplier that carries the pond supplies I need at reasonable prices.”

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Posted 2 years ago

Thank you so much for the 5 star rating of Play It Koi, Pandora! It's great customers like you that keep us going, and we are ever so grateful for your loyalty!

Posted 2 years ago

“Very satisfied with the purchase!!!”

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Posted 2 years ago

Thank you so much for your 5 star rating of Play It Koi, Oanh! We are so pleased that you are satisfied with your purchase, and we couldn't be happier to earn your business! Enjoy the Frogbit & thanks for your second order of water Hyacinth that we just recieved too. It should ship early this week.

Posted 2 years ago

“Perfect transaction, thank you!”

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Posted 2 years ago

Thank you so much for your 5 star rating of Play It Ko, Brandiei! We really appreciate it and hope to continue to earn your business for all of your pond supplies in the future. Thank you! -Ben & the PIK crew

Posted 2 years ago

“I am a new pond owner. I bought 35 gold fish and some lilies! The shipments were fast. My fish are all healthy and my lilies are beautiful.”

Play It Koi 5 star review on 28th April 2023

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Posted 2 years ago

Thank you so much, Cynthia, for giving us 5 stars! I am so pleased to hear that your lilies are healthy and beautiful. We really appreciate your loyalty, and it's customers like you that have made Play It Koi a success. Thank you!

Posted 2 years ago

“The cattails were healthy looked great can't wait to plant but no instructions...😁😁💕💕💕”

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Posted 2 years ago

Hi Onalee - so sorry that we missed sending you the instructions. we have an automation that usually sends planting instructions to customers, that was recently rebuilt. And I can see for whatever reason that we didn't send to you. I'm sorry for that and I will continue to troubleshoot here. your feedback is really valuable so thank you. Section 4 here are the instructions for cattails: https://playitkoi.com/blogs/water-plants/play-it-koi-bare-root-plants-planting-instructions

Posted 2 years ago

“My plants came very quick from my order and looked very nice and healthy after shipping.”

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Posted 2 years ago

Thanks for the 5 star rating, Annie! I'm glad your plants arrived quickly and were healthy upon arrival. It means a lot to us that you are so happy with your order and experience.

Posted 2 years ago

“Order took a little long.”

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Posted 2 years ago

Thanks so much for the feedback, Jim! We will strive to get better

Posted 2 years ago

“Easy to order. Processed fast and delivered fast. What’s not to like. Pricey feeder but awesome.”

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Posted 2 years ago

Thank you so much James for your 5-star rating! We really appreciate your kind words and even more so appreciate the pictures and video of your BEAUTIFUL koi! You have some stunning fish there. Congrats, thanks for sharing, and we thank you for your loyalty.

Posted 2 years ago

“I am not sure if my black elephant ear froze in transit but it appears to be dead the leaves are crispy so this company immediately made it right for me and refunded my money. ❤️ You just don't see that very often these days, I'm going to buy another one now that it's warmed up. Love this company”

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Posted 2 years ago

“Play it Koi delivers exactly what they said they would. Extra care taken to make sure the product wasn't damaged during shipment. First class service for a first time buyer. Well done.”

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Posted 2 years ago

Thank you so much for the 5-star rating, Steve! We are so glad that your PBL was delivered as expected and appreciate the callout on the extra care ;-) . We're so glad that you appreciated our service as a first-time Play It Koi customer and we hope to continue to earn your business for all of your pond needs in the future. Till the next time, Cheers! -Ben & the PIK crew

Posted 2 years ago

“Unfortunately, the pump/filter that I needed, and therefore ordered, has still not shipped, despite there being no indication that it was not in stock. An estimated ship date still hasn't been provided.”

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Posted 2 years ago

“I was try to find uv light shop near me but I didn’t find it and i found this shop , i bought it and its work . Thanks for shop”

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Posted 2 years ago

Thank you for your kind words, Jay! It means a lot to us to receive such a high rating for Play It Koi. We really appreciate you being a loyal customer and for taking the time to write this review. I'm so glad you found us. We really appreciate your support!

Posted 2 years ago

“This is my second year ordering from Play It Koi and am very impressed with the quality of the pond plants. The plants were shipped with care and arrived in perfect condition. I've ordered from other suppliers in the past, but none with this quality. I plan on ordering again next year!”

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Posted 2 years ago

Thank you so much Adeline for your 5 star rating of Play It Koi! Thanks for continuing to be a loyal repeat customer. All of us at Play It Koi truly appreciate your continued trust and support. Thank you for your kind words and for ordering from us again soon! we are here for all of your pond supply needs going forward.

Posted 2 years ago

“Plants and service were excellent. Thanks!”

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Posted 2 years ago

Thank you so much, Gregory, for your amazing 5 star review of Play It Koi! We're so glad that the plants and service were excellent. We appreciate your loyalty and look forward to seeing you soon! You are just a stone throw away from us and it is great to have great loyal (and local) customers like yourself. Best, Ben & the PIK crew

Posted 2 years ago

“Extremely pleased with service and product. Web site is easy to navigate, excellent correspondence regarding shipping. Product arrived on time and packaged well. Very pleased”

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Posted 2 years ago

Thank you so much for such a glowing review of our services, Dr. Taddonio! We are extremely pleased to hear that you are so happy with our service and the ColorFalls fountain treatment. We strive to make sure that our website is easy to navigate and that our customers receive updates on the shipping of our products, so it's great to hear that your overall experience was satisfactory. Thank you for the five stars! - The Play It Koi crew

Posted 2 years ago

“Service was great. I just haven’t had the time to install the new one yet.”

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Posted 2 years ago

Thank you Wes for your 5 star rating of Play It Koi! We really appreciate your kind words. We are glad to hear that you enjoyed our service and hope the Annual service kit installation goes smoothly. Thank you again for your feedback and for being a valued repeat customer of Play it Koi. best, -Ben & the PIK crew

Posted 2 years ago

Play It Koi is rated 4.9 based on 3,713 reviews