Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,610 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,610 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 9th September 2025

773

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, delivery, and product !!”

Helpful Report

Posted 2 years ago

Thank you, Joe, for the 5-star rating of Play It Koi! We appreciate the positive feedback about our service, delivery, and the barley straw. It's our pleasure to serve you and we hope to continue to earn your trust and become your go-to for all of your pond supplies. Cheers!

Posted 2 years ago

“So far everything has been great. Would recommend this seller.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Mark! And right back at you... we love doing business with you. We really appreciate your loyalty as our customer and are so pleased to hear that so far everything has been great. Thank you again!

Posted 2 years ago

“Derek was extremely helpful. This is my first koi pond so I had a lot of questions. He was very patient with me and gave me some really great advise. He is extremely knowledgeable.”

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Posted 2 years ago

Thank you Mario for your 5-star rating of Play it Koi! I'm so glad that Derek was able to be of help to you and offer that expert pond advice. I'm also thrilled that we get to add another member to the koi pond community. We really appreciate your kind words and look forward to continuing to support you with all of your pond supply needs.

Posted 2 years ago

“so far, very well. However, I do have questions about operation of Aqua Forte sieves. please have someone contact me.”

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Posted 2 years ago

“Delivery time was great but it seems I only needed the diaphragm and not the extras”

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Posted 2 years ago

Glad the diaphram kit worked out for you Angela and solved your problem. Thanks so much for taking the time to share your feedback with us and we hope your experience with Play it Koi has gone swimmingly well. Hope we can continue to earn you business in the future for all of your pond supply needs.

Posted 2 years ago

“Order came in a very timely manner and plants were excellent in quality. Originally disappointed the $10.00 off coupon was offered after the order was submitted. When contacted Play It Koi went back and honored the $10.00. I very much appreciated this and will be looking to do more business with you in the future.”

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Posted 2 years ago

“Thank you for your fast service. Products were exactly as expected.”

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Posted 2 years ago

Absolutely Shilon! We truly appreciate your kind words and are so glad you enjoyed your experience with us. We look forward to serving you again in the near future.

Posted 2 years ago

“Excellent! Everything was wet and ready to go! Will buy again for sure! Bought from another place last year and was disappointed in the quality and even got some snails that weren't part of my order! LOL!”

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Posted 2 years ago

“The plants delivered to my house perfectly ,no damage, I still waiting for another order coming again , so exciting”

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Posted 2 years ago

Thank you so much, Danny, for your 5 star rating! I am thrilled to hear you are happy with Play It Koi. We look forward to having you as a returning customer!

Posted 2 years ago

“We placed two orders. Both were here in record time, which we needed. The parts work perfectly for our pond filter. Thank you!!!!”

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Posted 2 years ago

Thank you for your kind review, Beth! We truly appreciate your five-star rating of Play It Koi. We are so glad to hear that you received your orders in record time and that the parts worked perfectly for your pond filter. We sincerely thank you for being a loyal customer.

Posted 2 years ago

“I want to say Thank you so much for the experience. I was not sure what I was ordering was right so I called. You looked up my order and I was ordering the wrong thing and you corrected it with no problem. Thank you again you are on my contact list to order my yearly filter kit and my other pond-related stuff”

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Posted 2 years ago

Thanks so much, Catherine, for taking the time to give Play It Koi a 5-star rating and for sharing a video of your beautiful pond! We're so glad that you enjoyed your experience and that we were able to help you get the right products. We really appreciate your loyalty and we look forward to being your go-to source for all your pond-related supplies. Thank you for your continued support!

Posted 2 years ago

“The blue moneywort I ordered was well received - plants were healthy, hydrated, cared for, and well packaged. I've added them around our pond and I look forward to seeing them take off!”

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Posted 2 years ago

Thank you Cheryl for your 5-star rating of Play It Koi! I am so glad to hear that the blue moneywort was well received. I'm glad you've been able to add them around your pond. I look forward to seeing them take off too! Send us some pics once they get established.

Posted 2 years ago

“Ben, Derek was very helpful throughout the planning, ordering, and shipping process. There was a mistake in shipping but he worked diligently to resolve the issue. In the end we were very please with the overall experience and look forward to doing business with you in the future. Thank you, Roger Burge (912)622-2331”

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Posted 2 years ago

“Play It Koi was extremely helpful in obtaining the correct system for our pond. Derek is very responsive to questions and requests. Looking forward to our new system arrival and installation, and I have no doubt they will happily assist if I questions.”

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Posted 2 years ago

Thank you, Phil, for your 5-star rating of Play It Koi! We are glad you found us helpful in obtaining the correct system for your pond. We highly appreciate customers like you that take the time to share their experiences. It is great to know that others appreciate Derek as much as we do! If you have any questions, we will be here to help.

Posted 2 years ago

“I really am very satisfied with the quality and health of my plants. I can't wait to order more!”

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Posted 2 years ago

Thank you so much Meredith, for taking the time to leave us a 5 star rating! I'm so glad to hear that you're satisfied with the quality and health of your plants. We truly appreciate your loyalty and can't wait to have you order more too! ;-)

Posted 2 years ago

“I had a great experience with Ben. He was incredibly responsive when I had missing parts for my UV. I will most certainly be buying from Play it Koi in the future. Thank you so much. Michael”

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Posted 2 years ago

Thank you, Michael! We're so glad you had a great experience with Ben. We strive to make sure our customers are always satisfied and it sounds like we hit the mark with you. Thank you for your loyalty to Play It Koi and we look forward to continuing to serve you in the future!

Posted 2 years ago

“great product and fast service”

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Posted 2 years ago

Thank you, Elaine, for your 5 star rating of Play It Koi! We are ecstatic to hear that your experience with us was so positive. We are grateful to have you as a customer and look forward to continuing to provide you with quality products and fast service for all of your pond needs in the future.

Posted 2 years ago

“They arrived in perfect condition. I put them in my pond and I’m keeping my fingers crossed. Thank you”

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Posted 2 years ago

Thank you Laurie for the fin-riffic 5-star rating on your first purchase with Play It Koi! I'm thrilled to hear that you were happy with your Pickerel Rush and our service and appreciated you giving us a try. We hope we can continue to earn your business for all your pond supply needs and finned friends in the future. Cheers! -Ben & the PIK crew

Posted 2 years ago

“Excellent response time. Plants mailed promptly, and received in great condition. Zones for plants would be helpful, but not a deal breaker. Thank you”

Play It Koi 5 star review on 17th April 2023

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Posted 2 years ago

We are super appreciative of you taking the time to provide your valuable feedback as we strive to provide top-notch service. We understand your suggestion and will work on providing more information regarding the plant zones, to help make selection easier in the future. Thank you for your 5 star rating and the kind words, Leonard.

Posted 2 years ago

“Quick and easy. Ordered air pump and good prices”

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Posted 2 years ago

Just what we like to hear! Thank you Chuck!

Posted 2 years ago

Play It Koi is rated 4.9 based on 3,610 reviews