Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,609 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,609 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 9th September 2025

773

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping great communication.”

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Posted 2 years ago

“Plants were in outstanding condition!”

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Posted 2 years ago

Thanks so much for giving Play It Koi a 5-star rating, Mark! We are so thrilled to hear that you found the Iris's to to be in outstanding condition! Your kind review means a lot to us. Thank you!

Posted 2 years ago

“Another excellent experience with Play It Koi! Quality products at a reasonable price and super fast shipping. Highly recommend!”

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Posted 2 years ago

Thank you so much, Lisette, for your 5 star rating! We are glad you continue to be pleased with your experience in shopping with us. You sharing your experience with your friends means the world to us. Wishing you much success! -Ben & the PIK crew

Posted 2 years ago

“Plants arrived ahead of schedule, well-packaged and in excellent condition.”

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Posted 2 years ago

Thank you for your 5-star rating of Play It Koi, Nathan! We are delighted that the plants arrived ahead of schedule and were in excellent condition. We appreciate your kind words and your support. We hope we can become your go-to for all of your pond supplies in the future. best, -Ben & the PIK crew

Posted 2 years ago

“Fast service, beautifully packaged and healthy plants! Definitely 5 star!!”

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Posted 2 years ago

Thank you so much for your 5 star rating of Play It Koi, Mary! We really appreciate your review of our business. Marsh Marigolds are lovely at this time of year and we're so glad you think our services are 5 star! Hope we can continue to earn your business for all of your pond needs in the future. best, -Ben & the PIK crew

Posted 2 years ago

“It’s been a pleasure to have worked with Ben @ Play it Koi for at least 3-4 years now. He has guided me on multiple ponds and is always readily available to help day or night! I’ve even received a call back from him while on vacation. 🤣 he’s very knowledgeable about the Koi industry and has associates who also assist ( his wife and Derek) so someone will always respond with a solution to your questions. I consider him to be a friend as well as my Koi supplier! Thanks so very much Ben 👍”

Play It Koi 5 star review on 25th April 2023

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Posted 2 years ago

Thank you so much for your kind words Keith. We really appreciate you being such a loyal customer. We truly value your business and the friendship we have built over the years. Your support means a lot to us and we are incredibly grateful. Thank you again!

Posted 2 years ago

“Received plants in perfect condition.”

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Posted 2 years ago

“Fast order and received my product early then suggested”

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Posted 2 years ago

Thanks Mike for giving our product a five-star rating! We're glad that you experienced fast order and that you received your product earlier than expected. We strive to provide the best service possible, so we're glad your experience was so positive. Please let us know how we can serve you with any of your future pond supply needs in the future. best, -Ben & the PIk Crew

Posted 2 years ago

“Ordered about 24 plants for pond, all were well packed and wrapped in wet fabric, each set labeled with plant into. Well done guys. I will be ordering again. N.”

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Posted 2 years ago

We appreciate your kind words and are delighted to hear everything went "swimmingly" well ;-) Thanks for being a loyal repeat customer of Play It Koi, Noel!

Posted 2 years ago

“I selected your company because of the great shipping rates. What a nice surprise to open the package and find the largest and freshest hornwort I have ever received through the mail. I will certainly put you on my list for next year.”

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Posted 2 years ago

Thank you so much for the 5-star rating, Chris! We are so pleased to hear you were thrilled with your Play It Koi order! We are glad you selected us and look forward to continuing to serve you with your pond needs in the future.

Posted 2 years ago

“Came in the mail quickly. Trying it out daily at this time. Easy so far, but not sure how effective yet, it’s too early to tell”

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Posted 2 years ago

“I ordered the wrong transformer and was missing one light. I left a message and the man that returned my call was so nice and helpful!! Told me what I needed and it cost much less than the one I ordered!! This is my new place to order from!!!”

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Posted 2 years ago

Thank you so much, Wendy, for your 5 star rating of Play It Koi! We're so happy to hear that the customer service experience was helpful and kind. We are grateful for your loyalty and look forward to taking care of you for all of your pond needs in the future. best, Ben & the PIK Crew

Posted 2 years ago

“Play It Koi was an absolute pleasure to do business with. I highly recommend them for all of your Koi pond needs. Thanks so much!”

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Posted 2 years ago

Thanks so much David! We really appreciate your 5-star rating for Play It Koi. You were also an absolute pleasure to do business with so right back at ya ;-) We hope we can continue to serve all of your pond needs in the future. Thanks so much! - Ben & the PIK crew

Posted 2 years ago

“I like the quick turnaround tie from placing my order to receiving my product”

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Posted 2 years ago

Thank you so much Robert for your 5 star rating of Play It Koi and for your loyalty as a customer going all the way back to 2019 with us! I'm so glad you enjoyed the quick turnaround time and your kind words are greatly appreciated. -Ben & the PIK crew

Posted 2 years ago

“Play it Koi reviews your order before shipping, is responsive if have questions, and ships on time as requested. Excellent experience and will use again.”

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Posted 2 years ago

Thank you so much for your 5 star review of Play It Koi, Brett! We appreciate your callout here as we do care and strive to provide the best service possible. We're glad we could provide you with an excellent experience and hope you consider us again for future pond supply needs. best, -Ben & the PIK crew

Posted 2 years ago

“Quick and great communications on the status of the order”

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Posted 2 years ago

Thank you so much for your kind words Thomas! We are pleased that you enjoyed your experience with Play It Koi. We appreciate your 5-star rating! We hope you continue to choose Play it Koi in the future for all of your pond supply needs. best, -Ben & the PIK crew

Posted 2 years ago

“Perfect service. Exactly what I ordered. Prompt fast shipping.”

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Posted 2 years ago

Thank you so much Michele for your 5 star rating! I'm so glad to hear that we had just the Hiblow pump that you were looking for and that you were happy with the prompt delivery too! We appreciate your kind words. Hopefully, we can continue to earn your business for all your pond supplies in the future. Wishing you the best! -Ben & the PIK crew

Posted 2 years ago

“Thank you healthy plants”

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Posted 2 years ago

You are most welcome Jeanette! Thank you so much for the 5-star review in return! We hope we can continue to earn your business for all of your pond supplies in the future. Cheers!

Posted 2 years ago

“I am always so impressed with the quality of the plants I receive.”

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Posted 2 years ago

Thank you so much, Crystal, for your 5-star rating of Play It Koi! I am so happy that you continue to be impressed with the quality of the Hyacinth & other pond plants that you order from us! Thank you for your continued support and hopefully we can become your go-to for all of your pond supply needs in the future.

Posted 2 years ago

“Beautiful plants! Fast delivery - will definitely order again. Thanks.”

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Posted 2 years ago

Thank you so much, Sharon, for your 5-star rating for Play It Koi! We really appreciate your kind words about our plants and fast delivery. We hope to see you again soon and look forward to (hopefully) becoming your go-to for all of your pond supplies - thanks again for such an amazing review!

Posted 2 years ago

Play It Koi is rated 4.9 based on 3,609 reviews