Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,609 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,609 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 9th September 2025

773

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased to find a supplier that carries the pond supplies I need at reasonable prices.”

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Posted 2 years ago

Thank you so much for the 5 star rating of Play It Koi, Pandora! It's great customers like you that keep us going, and we are ever so grateful for your loyalty!

Posted 2 years ago

“Very satisfied with the purchase!!!”

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Posted 2 years ago

Thank you so much for your 5 star rating of Play It Koi, Oanh! We are so pleased that you are satisfied with your purchase, and we couldn't be happier to earn your business! Enjoy the Frogbit & thanks for your second order of water Hyacinth that we just recieved too. It should ship early this week.

Posted 2 years ago

“Perfect transaction, thank you!”

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Posted 2 years ago

Thank you so much for your 5 star rating of Play It Ko, Brandiei! We really appreciate it and hope to continue to earn your business for all of your pond supplies in the future. Thank you! -Ben & the PIK crew

Posted 2 years ago

“I am a new pond owner. I bought 35 gold fish and some lilies! The shipments were fast. My fish are all healthy and my lilies are beautiful.”

Play It Koi 5 star review on 28th April 2023

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Posted 2 years ago

Thank you so much, Cynthia, for giving us 5 stars! I am so pleased to hear that your lilies are healthy and beautiful. We really appreciate your loyalty, and it's customers like you that have made Play It Koi a success. Thank you!

Posted 2 years ago

“The cattails were healthy looked great can't wait to plant but no instructions...😁😁💕💕💕”

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Posted 2 years ago

Hi Onalee - so sorry that we missed sending you the instructions. we have an automation that usually sends planting instructions to customers, that was recently rebuilt. And I can see for whatever reason that we didn't send to you. I'm sorry for that and I will continue to troubleshoot here. your feedback is really valuable so thank you. Section 4 here are the instructions for cattails: https://playitkoi.com/blogs/water-plants/play-it-koi-bare-root-plants-planting-instructions

Posted 2 years ago

“My plants came very quick from my order and looked very nice and healthy after shipping.”

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Posted 2 years ago

Thanks for the 5 star rating, Annie! I'm glad your plants arrived quickly and were healthy upon arrival. It means a lot to us that you are so happy with your order and experience.

Posted 2 years ago

“Order took a little long.”

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Posted 2 years ago

Thanks so much for the feedback, Jim! We will strive to get better

Posted 2 years ago

“Easy to order. Processed fast and delivered fast. What’s not to like. Pricey feeder but awesome.”

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Posted 2 years ago

Thank you so much James for your 5-star rating! We really appreciate your kind words and even more so appreciate the pictures and video of your BEAUTIFUL koi! You have some stunning fish there. Congrats, thanks for sharing, and we thank you for your loyalty.

Posted 2 years ago

“I am not sure if my black elephant ear froze in transit but it appears to be dead the leaves are crispy so this company immediately made it right for me and refunded my money. ❤️ You just don't see that very often these days, I'm going to buy another one now that it's warmed up. Love this company”

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Posted 2 years ago

“Play it Koi delivers exactly what they said they would. Extra care taken to make sure the product wasn't damaged during shipment. First class service for a first time buyer. Well done.”

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Posted 2 years ago

Thank you so much for the 5-star rating, Steve! We are so glad that your PBL was delivered as expected and appreciate the callout on the extra care ;-) . We're so glad that you appreciated our service as a first-time Play It Koi customer and we hope to continue to earn your business for all of your pond needs in the future. Till the next time, Cheers! -Ben & the PIK crew

Posted 2 years ago

“Unfortunately, the pump/filter that I needed, and therefore ordered, has still not shipped, despite there being no indication that it was not in stock. An estimated ship date still hasn't been provided.”

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Posted 2 years ago

“I was try to find uv light shop near me but I didn’t find it and i found this shop , i bought it and its work . Thanks for shop”

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Posted 2 years ago

Thank you for your kind words, Jay! It means a lot to us to receive such a high rating for Play It Koi. We really appreciate you being a loyal customer and for taking the time to write this review. I'm so glad you found us. We really appreciate your support!

Posted 2 years ago

“This is my second year ordering from Play It Koi and am very impressed with the quality of the pond plants. The plants were shipped with care and arrived in perfect condition. I've ordered from other suppliers in the past, but none with this quality. I plan on ordering again next year!”

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Posted 2 years ago

Thank you so much Adeline for your 5 star rating of Play It Koi! Thanks for continuing to be a loyal repeat customer. All of us at Play It Koi truly appreciate your continued trust and support. Thank you for your kind words and for ordering from us again soon! we are here for all of your pond supply needs going forward.

Posted 2 years ago

“Plants and service were excellent. Thanks!”

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Posted 2 years ago

Thank you so much, Gregory, for your amazing 5 star review of Play It Koi! We're so glad that the plants and service were excellent. We appreciate your loyalty and look forward to seeing you soon! You are just a stone throw away from us and it is great to have great loyal (and local) customers like yourself. Best, Ben & the PIK crew

Posted 2 years ago

“Extremely pleased with service and product. Web site is easy to navigate, excellent correspondence regarding shipping. Product arrived on time and packaged well. Very pleased”

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Posted 2 years ago

Thank you so much for such a glowing review of our services, Dr. Taddonio! We are extremely pleased to hear that you are so happy with our service and the ColorFalls fountain treatment. We strive to make sure that our website is easy to navigate and that our customers receive updates on the shipping of our products, so it's great to hear that your overall experience was satisfactory. Thank you for the five stars! - The Play It Koi crew

Posted 2 years ago

“Service was great. I just haven’t had the time to install the new one yet.”

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Posted 2 years ago

Thank you Wes for your 5 star rating of Play It Koi! We really appreciate your kind words. We are glad to hear that you enjoyed our service and hope the Annual service kit installation goes smoothly. Thank you again for your feedback and for being a valued repeat customer of Play it Koi. best, -Ben & the PIK crew

Posted 2 years ago

“These folks are great. Got my order promptly. One item was incorrect and they replaced it immediately. Will definitely keep shopping with PlayItKoi.”

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Posted 2 years ago

Thank you so much, Douglas, for your fantastic 5-star review of Play It Koi. We really appreciate your loyalty, and it's great to hear that you got your order promptly and that we could rectify the issue of an incorrect item quickly. We couldn't ask for a better customer. Thank you again for your glowing feedback and support.

Posted 2 years ago

“The plants I received yesterday were beautiful and healthy, and there was a large amount! I will definitely be ordering from Play it Koi again!”

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Posted 2 years ago

Thank you so much, Virginia, for the 5-star rating! I'm so glad that you are enjoying the pond plants! We really appreciate you being a loyal and repeat customer and hope to become your go-to for all of your pond supply needs in the future. Thank you!

Posted 2 years ago

“Delivery was a little longer than advised and expected. All good besides that.”

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Posted 2 years ago

Thank you so much, Douglas, for your 4 star rating of Play It Koi! We appreciate your feedback, and we apologize this one took a week to get to you; we'll get better and are appreciative for your continued support. Best, -Ben & the PIk crew

Posted 2 years ago

“Easy purchase, quick delivery, everything was there to install the pond pump! Couldn't get better!”

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Posted 2 years ago

Thank you so much, Paul, for the 5-star rating of Play It Koi! We really appreciate your positive feedback! We couldn't ask for a better customer than you, so the feeling is mutual ;-)

Posted 2 years ago

Play It Koi is rated 4.9 based on 3,609 reviews