Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,177 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,177 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your ad is very deceiving I was expecting the whole UV unit but just got the bulb. Not familiar with this stuff so when I seen the picture I assumed it included everything will be returning for refund”

Helpful Report

Posted 4 years ago

Hi John, Our goal is long-term, repeat customers and I'm sorry that you felt things could've been more clear in this instance. I did review the description of the purchase and it does appear to be clear that what you ordered is just a replacement bulb (which needs replacement every 12-14 mos), but I do think adding your public review to the listing will also help others from making that same mistake. Thank you. Lastly, while you may personally be better off just hanging onto the bulb as all UV bulbs need to be replaced every 12-14 mos anyways, we would be happy to accommodate a return request for the new, unused, and in original packaging 30 days of purchase If this is your desire. You will find return instructions here: https://playitkoi.com/policies/refund-policy Thanks, John and sorry that this first purchase didn't go as you expected. - The PIK crew

Posted 4 years ago

“I received my order very quickly and it's perfect and exactly as described plus made of good quality materials.”

Helpful Report

Posted 4 years ago

“Haven’t had time to see how the product works, but the customer service was the best. Very helpful. Returned my calls, with much patience I surely would use them again and highly recommend them”

Helpful Report

Posted 4 years ago

“My lands were delivered as promised.”

Helpful Report

Posted 4 years ago

“Pond plants arrived in great shape. Can't wait to see them grow. Company has excellent customer service!”

Helpful Report

Posted 4 years ago

“Excellent product at competitive pricing. I now own 4 Hakko air pumps. I can not find any other air pump that put performs.”

Helpful Report

Posted 4 years ago

“You all did great and my pond filter and fish are happy too!”

Helpful Report

Posted 4 years ago

“Excellent koi food and Excellent seller. Thank you Roger”

Helpful Report

Posted 4 years ago

“Great plants, quick response.”

Helpful Report

Posted 4 years ago

“Thanks for shipping the plants quickly. There was some confusion about supplies available, but when I called, that was fixed and they are in the pond now. Best, Kory”

Helpful Report

Posted 4 years ago

“Ben, Thank you for the prompt, quality service on my recent order. I'll be back for future pond needs. I'm "hooked". Again, thank you. Jon Marshfield, MO”

Helpful Report

Posted 4 years ago

“This is my second year purchasing plants for my tiny pond, and it's the second year that I'm completely satisfied with my purchase. The plants are always so will packaged and healthy, and always arrive alive! They will always be my go-to!”

Helpful Report

Posted 4 years ago

“I love these floating planters. Not only to they keep my koi from destroying the water hyacinths and lettuce, but they provide easy access to water for the small birds as well.”

Helpful Report

Posted 4 years ago

Aww and a cute birdy too! You can't get any better than that Cathie! thanks for brightening my day!

Posted 4 years ago

“I’m only giving you a three for now because I haven’t had time to put it in yet hoping to this weekend end an then I’ll let you know what I think an possibly send a pic when I’m done. Ok. But you were very prompt on the delivery”

Helpful Report

Posted 4 years ago

Thank you Lincoln! hoping this weekend treats you well and looking forward to victorey pics! Also, glad to hear we were so prompt on delivery for you. Wishing you the best! - Your finned & friendly PIK Crew

Posted 4 years ago

“Play It Koi is the best! You will not find a better place for supurb customer service. They fill your order immediately & send it off to you right away. Plus, their prices are the best. I have been using them for my koi pond needs for years now & have always been completely satisfied. Give them a try, like me, you'll be glad you did. It will be your "go to place".”

Helpful Report

Posted 4 years ago

“36" floating island was shipped very fast. it is a circular (approx 1.25") foam tube with net attached securely all the way around, with a loop on bottom to anchor. Great price. Tube is showing more than I would like but probably due to Water Hyacinth. Will hopefully conceal more in the future, but happy with my purchase!”

Play It Koi 5 star review on 20th July 2022

Helpful Report

Posted 4 years ago

“Ordering and payment was easy. Prices are good. Delivery was quick. It was for a 5 gal liquid (HEAVY). They brought it up a LOT of stairs. Thanks for that!”

Helpful Report

Posted 4 years ago

“Playitkoi is the best local pond supplier period. They have everything I need, especially parts for my discontinued Matala biosteps. They even reached out to let me know parts weren't available and gave valuable information regarding compatibility with parts for the updated model. Playitkoi definitely cares about their customers and they are a great company to support.”

Helpful Report

Posted 4 years ago

“I’m a repeat customer and can always rely on PlayItKoi’s excellent service, good pricing, and prompt order fulfillment and delivery.”

Helpful Report

Posted 4 years ago

“Good service, nice plants.”

Helpful Report

Posted 4 years ago

Play It Koi is rated 4.9 based on 4,177 reviews