Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,982 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,982 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 25th June 2026

826

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not only did I enjoy the plants, but so did my ducks😂. Will be buying more in the future:) packaged nicely, came in at a timely manner, and enjoyed the updates in shipping.”

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Posted 4 years ago

“Wxcelwnt customer service fast response”

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Posted 4 years ago

“The plants were below standard. Roots were separated from water lettuce on all but two. Hyacinths were tiny and yellow ! Informed Play it Koi. The response was dismissive. Would never purchase plants from Play It Koi again if it were the last source on earth.”

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Posted 4 years ago

“Great knowledge and expertise on koi supplies and koi. Definitely recommend for future koi enthusiasts.”

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Posted 4 years ago

“The swamp marigolds arrived quickly. They were packed well and were in good condition.”

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Posted 4 years ago

“Duckweed showed up in perfect condition. Thanks so much”

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Posted 4 years ago

“We appreciate the great communication this business gave us. We purchased a few aquatic plants and they made sure we knew they’d come in a timely manner but according to our planting season zone. This was helpful for newbies as the weather wouldn’t have been right if they’d sent the plants just to get them out their doors sooner. Plants arrived healthy and carefully packaged. So far they are doing great! We look forward to buying more in the future.”

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Posted 4 years ago

“Order was complete and delivered when appropriate.”

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Posted 4 years ago

“Generous with product and they were in great shape!”

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Posted 4 years ago

“Shipping costs for some pond plant suppliers have become outrageous. I found Play It Koi and their selection included everything I normally purchase plus some that I hadn't seen before. Everything came in perfect condition -- better than what I have received for the past decade from a different supplier. All was wrapped and packed well...and SHIPPING WAS FREE! They have multiple locations in the US so wherever you live your plants should arrive soon and in outstanding condition, just like mine.”

Play It Koi 5 star review on 30th May 2022

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Posted 4 years ago

“Great company, quality through and through. From the pond plants , communication , shipping. All around great. Answered my emailed questions and were so helpful!”

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Posted 4 years ago

“I was impressed by the professional service and quick shipping. The plants that I ordered arrived in excellent condition and were exactly as described.”

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Posted 4 years ago

“Great products and great service 👍”

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Posted 4 years ago

“Yes, everyone was very help full. I received my fish food and they are very happy! Thank you Anthony”

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Posted 4 years ago

“Travelled all the way cross the country and looking pretty good in its mesh bag!”

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Posted 4 years ago

“Swan is working great at keeping ducks out of my pool. Great quality and fast delivery!!”

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Posted 4 years ago

“I ordered six pond lilies on 5/14 with two day expedited delivery. I received my six pond lilies on Friday late afternoon 5/27! I have never purchased pond lilies online before. There were six plants....two different lilies...both groups of three wrapped in moist brown paper....no details of what to do except what I had read online! At that late hour of the evening preparing for an international flight I was not prepared to start prepping and planting lilies. I am so disappointed as I am a new pond lily owner with Play it Koi. I had sent several messages in advance about the arrival of these plants in a timely manner...I advised at time of purchase I was leaving the country late May. I reached out to Play it Koi about this delivery delay in my distress on May 20th. I received an update May 25th that they were on their way. I submerged them last nite when I opened the box in a 5 gallon pot of water with mud covering their bare roots. I hope they are not dead on my return in 8 days! Thankfully I have international internet and can send this message today May 28th and expect an ASAP reply! If they are dead I expect a replacement.....order placed 5/14...recieved 5/27!!!! TWO day shipping was not honoured as from prep time to delivery should not have been 13 days! In the interim, I expect advice as to how to pot these lilies now for placing in my pond since they are in an emergency setting of mud in a water filled container. My pond has a waterfall and moving water which I discussed last year by phone with Ben when questioning how to feed my fish without the food flowing downstream and into the filter....the device I purchased from you never worked...Laguna Floating Fish Feeding Ring...Cost: $7.98...Priority Shipping $9.38....the shipping cost was more than the device which incidentally never worked!!! And now the shipping for plants that took 13 day is once again a major charge. I am not happy with my shipping method expense and with the situation I am once again finding myself...dissatisfied with Play It Koi...”

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Posted 4 years ago

“You did a great job. We received the order on time. You packed fish food very well and prevent damp efficiently. We order the fish food from your company 2 years. We feel so satisfied. Thank you.”

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Posted 4 years ago

“I am so impressed with your company. Every aspect of the purchasing experience was perfect. Gorgeous plants, great communication, super-fast shipping. I don't know how you could possibly make it better.”

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Posted 4 years ago

“Everything came in as promised. Let's see how the water hyacinths grow this year!”

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Posted 4 years ago

Play It Koi is rated 4.9 based on 3,982 reviews