Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,178 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was not correct and the company has not made it right after a week. They seem to be debating whether or not they should make it right.”

Helpful Report

Posted 4 years ago

We are sorry for the delays. The order was incomplete as it was shipped from the manufacturer. We have brought this to their attention and are awaiting updates for resolution. If we could make the process go any faster, we would. Please continue to stay in contact with us via email. As soon as we have any updates on the timeline for re-shipping your missing items, we will be in touch. Should you have any other questions in the meantime, please let us know.

Posted 4 years ago

“Wonderful liner, Custom size was perfect made the pond of my dreams. Cannot wait to order plants to go with.”

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Posted 4 years ago

“Just wanted to let you know that I received my order of 6 water hyacinths today and wanted to thank you. They arrived quickly, in excellent shape and they were good sized plants. Very pleased! I will definitely be ordering from you again☺️ Thanks very much, Jill P”

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Posted 4 years ago

“Excellent. It's always fun to talk to a small business owner about they love: in this case ponds and koi. Greatly appreciate the advice and education.”

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Posted 4 years ago

“This product saved me soo much time in cleaning my lakefront that I recorded it and made a video. I give it 5 stars. https://youtu.be/000AXqnlX-E”

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Posted 4 years ago

“I am very pleased with the quality of plants that arrived at my home. Prices were very reasonable compared to other places. I had very good information included in my order. I would highly recommende PlayItKOI in the future.”

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Posted 4 years ago

“The plants arrived well packed, healthy, and are thriving. Seamless delivery and great product.”

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Posted 4 years ago

“Great service.”

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Posted 4 years ago

“I’ve ordered plants online before from other places and am always disappointed. I did t really have expectations for these ones but they wildly exceeded anything I could have imagined. The plants are huge with great roots and doing really well. Was very excited to get them into the pond. Thank you!”

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Posted 4 years ago

“My ordered water hyacinths have been delivered pretty fast and in good vital conditions. I have immediately populated my small pond and hope for their proper adaptation. I will share my progress in a month or so.”

Play It Koi 5 star review on 1st July 2022

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Posted 4 years ago

“Excellent! Arrived moist, fresh, and beautiful. Now they are growing bigger and our pond already looks better!!!!”

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Posted 4 years ago

“Had exactly what I wanted very quick shipping would definitely order again”

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Posted 4 years ago

“I am very happy with my purchase. The shipping was fast and the plants were healthy and already look great in my pond!”

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Posted 4 years ago

“I must’ve been their only customer; they were all over my order. I wanted it yesterday. It came the day before that, thoughtfully packaged with the bare minimum of plastic. I’ll be shopping here again.”

Play It Koi 5 star review on 30th June 2022

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Posted 4 years ago

“Loved the water lily plants. Quick delivery and packaging was great. I give you a 5/5. But sadly the 99 degree weather killed them out in the pond on the deck. Damn. Give me a 0/5.”

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Posted 4 years ago

“Extremely easy to talk to and very helpful, my order went through quickly as well. Very happy”

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Posted 4 years ago

“Always have what I'm looking for in stock and fast shipping/delivery”

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Posted 4 years ago

“Great prices on just about everything. The liner I ordered showed up and it seems to be of really really good quality. I will definitely be ordering again from play it koi!!”

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Posted 4 years ago

“Completely satisfied with service and priduct.”

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Posted 4 years ago

“Worked like a charm. Delivered on time as promised. Less expensive than the one we replaced. Going to be returning as a Customer!”

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Posted 4 years ago

Play It Koi is rated 4.9 based on 4,178 reviews