Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,241 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered several products from the nice folks at Play It Koi. Filters, waterfall spillway and filter kits to name a couple. Everything has been delivered on time, but where they stand out is their customer support. Kristen took ownership of working with a supplier when a pump I ordered arrived damaged. She was super nice in her communications and arranged the replacement and the return. Thanks for all your help. I've been in customer service for over 30 years so I really appreciate someone who delivers great customer service.”

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Posted 1 year ago

“All of the plants arrived in beautiful condition. Very pleased. Will definitely order from you again.”

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Posted 1 year ago

“Excellent products, efficient and reliable service.”

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Posted 1 year ago

“Yes, everything with the order went swimmingly.”

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Posted 1 year ago

“Overall a great first time experience. We decided go with a container pond this year before stepping up in size next year. The online info on the various pond plants was helpful. Ordering online was easy. Shipping/tracking was no problem and easy to follow and we got our plants here in the Midwest in 2 days. The plants were well packed, identified and were in great shape when received. The "planting" info for the different types of plants PIK emailed ahead of time was appreciated and easy to follow/understand. We put the plants into our container pond the evening we received them. So far so good 2 days later. PIK gave us a good start to our first time try. Up to us now to watch and learn.”

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Posted 1 year ago

“Plants arrived in great condition. There was even a couple extra plants !”

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Posted 1 year ago

“everything was perfect thank you”

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Posted 1 year ago

“Wonderful customer service and lovely plants!”

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Posted 1 year ago

“The lotus tubers I received are top notch. Their survival depends on me now. Very pleased with what I was sent. I would definitely buy them here again.”

Play It Koi 5 star review on 23rd May 2025

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Posted 1 year ago

“Products and selection are fantastic. The shipping is fairly quick and prices reasonable. Customer service was outstanding. Prompt reply and addressed my concerns thoroughly.”

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Posted 1 year ago

“At first I was disappointed in the Nycor floating plant islands as they were rather shallow, but compared to my former deeper ones the koi have great difficulty pushing the plants out. The foam tube disappears after a month of plant growth and the three together filled with water hyacinth and frogbit will hide the rocky pond edge nicely. Also bought a yellow snowflake and primrose both arrived healthy and In good condition, looking forward to seeing them thrive.”

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Posted 1 year ago

“I ordered water poppies, giant sensitive fern, "Oregon Sunset," Feathery Mare's Tail, and forget-me-nots. All the plants came healthy and quickly. Two even split, giving me two for the price of one! I also ordered a floating plant basket, which was good quality. The only disappointing thing was that some things I hoped to buy, including a non-plant item, were out of stock.”

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Posted 1 year ago

“Ordered on Sunday night came in Thurs night very fast the plants came in healthy”

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Posted 1 year ago

“Arrived faster then I expected and was packaged discreetly which was awesome because it was a gift for my husband.”

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Posted 1 year ago

“Plants came in fast and healthy my frogbit is already multiplying fastly”

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Posted 1 year ago

“Superfast shipping A++++”

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Posted 1 year ago

“My purchase came very fast and everything was sealed tight no leaks. Very happy with the purchase.”

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Posted 1 year ago

“Excellent job”

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Posted 1 year ago

“Unfortunately, no lotus came from tubers. I followed all advice. After my review, they immediately reached out and provided free replacements with further directions. This is a caring place. The Lotus symbolizes cause and effect. Karma is smiling on this encounter.”

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Posted 1 year ago

“Great communication, on time and reasonable shipping for plants, well and eco packaged plants, wide array of pond plant options”

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Posted 1 year ago

Play It Koi is rated 4.9 based on 4,241 reviews