Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,181 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,181 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pump is phenomenal, might have to much pressure for me.”

Helpful Report

Posted 4 years ago

“Thank you for your outstanding service. I get nervous ordering something from across the country. I was shocked when it arrived the next day. I ordered something in error and Kelly really helped me out.”

Helpful Report

Posted 4 years ago

“Great communication and great customer service !!!”

Helpful Report

Posted 4 years ago

“Receved plants fast and all healthy as usual. Very satisfied.”

Helpful Report

Posted 4 years ago

“I have ordered two pond kits from you guys and have received them right away. Thanks for your quickness.”

Play It Koi 5 star review on 9th May 2022

Helpful Report

Posted 4 years ago

“After ordering, I was at first slightly concerned as I never received a confirmation email or shipping notification, but I was pleasantly surprised to find my order at my home 3 days later! It was exactly as described!”

Helpful Report

Posted 4 years ago

“Arrived quickly, not sure if it’s deep enough for the water hyacinth roots and allows them to float upright. But I just put them in so we’ll see how they do, seems perfect for water lettuce.”

Helpful Report

Posted 4 years ago

“Great experience! I had made a mistake in ordering and Darren was kind enough to call me twice in order to straighten out a mistake I had made. Very impressed! You have a loyal customer for sure! Thank you again! Al”

Helpful Report

Posted 4 years ago

“The water poppy plants that I ordered were shipped promptly, well-packed for the journey, and in great condition when they arrived. Thank you!”

Helpful Report

Posted 4 years ago

“I received my items so quickly will definitely order from them again”

Helpful Report

Posted 4 years ago

“Super smooth shopping experience”

Helpful Report

Posted 4 years ago

“Very nice web site layout and super fast shipping. I had my new part within two days believe it or not. Definitely will work with this company again!”

Helpful Report

Posted 4 years ago

“Product arrived in 5 business days and in great shape as usual. Couldn’t give you 5 stars this time though. Paid an extra $12 for 2 day shipping because I needed it to replace an old pump that had failed. The $12 was refunded.”

Play It Koi 3 star review on 7th May 2022

Helpful Report

Posted 4 years ago

Sorry the 2 day didn't work out this time Craig. Thank you though for the feedback and for your continued loyalty. -Ben

Posted 4 years ago

“Professionally packaged, carefully selected, healthy plants.”

Helpful Report

Posted 4 years ago

“My order arrived promptly and packaged well. No issues with ordering or shipping. Will definitely order from again for future orders!”

Helpful Report

Posted 4 years ago

“I recently purchased some parts for my pond filters from Playitkoe and was quite happy with the service. The web site was very clear and found the prices much less than the other two pond sites in the surrounding area. It’s a home site business near our home so I was able to arrange for pickup and avoid any shipping cost. Will continue to use in for future needs. Dave”

Play It Koi 5 star review on 6th May 2022

Helpful Report

Posted 4 years ago

Thanks Dave! Beautiful Pond!

Posted 4 years ago

“Fast shipping great service. Love the media, hope it does the job. Thanks Ben”

Helpful Report

Posted 4 years ago

“Always very satisfied with the products and delivery”

Helpful Report

Posted 4 years ago

“The package came in a timely fashion, was well packaged and in working order...Thank you”

Helpful Report

Posted 4 years ago

“My part I ordered arrived the next day! Perfect… wow”

Play It Koi 5 star review on 4th May 2022

Helpful Report

Posted 4 years ago

Thank you Victoria! Beautiful pond sanctuary you have there! Thanks for sharing! cheers! Ben

Posted 4 years ago

Play It Koi is rated 4.9 based on 4,181 reviews