Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,181 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,181 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This place is amazing. Customer Service like it should be !!!”

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Posted 4 years ago

“Very friendly and offered advise”

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Posted 4 years ago

“Play it Koi has fantastic customer service! I received my order very timely and if you need to email any questions, they reply almost immediately. Give them a chance and Play it Koi will not let you down!”

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Posted 4 years ago

“Person was very helpful 🙂”

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Posted 4 years ago

“Very fast shipper and everything fit perfectly”

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Posted 4 years ago

“My pond is recovering from an otter raid this past fall. Here in the PNW, we have been having one of the coldest springs on record. This is the latest, and dirtiest start up of my pond - ever. Enter Play It Koi to the rescue! I bought a seasons worth of PondMAX ClearMAX Flocculent clarifier, and a jug of Microbe-Lift PL Beneficial Bacteria to get my pond clean and healthy. Ben had my order the very next day for pickup. Now I have no excuse to delay my annual big clean up (thanks Ben?! - now I get to get wet). I will be back for new fish if I don’t see my otter friend milling about. Jeff in Seattle”

Play It Koi 5 star review on 17th May 2022

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Posted 4 years ago

“Excellent customer service when I called to ask questions and problem solve why my pond light was no longer working. Fast shipping on the item we ordered.”

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Posted 4 years ago

“We received our order quickly and then administered the first treatment to our pond. We are already seeing clearer water and it has only been 2 days!! Terrific product!”

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Posted 4 years ago

“Play It Koi is just great with their website, selections, customer service and pricing. My koi pond thanks them!”

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Posted 4 years ago

“Shipping was fast. They had everything I was looking for. This is the second or third time I have shopped here and will continue to do so. Thank you PLAY IT KOI”

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Posted 4 years ago

“Play it Koi has everything I need. As a first time pond person, I really appreciate the info, description & links. Super easy to gather info & supplies in one place. Plus, shipping is amazingly fast. Plants arrived as vibrant as if just out of water. Can’t wait till they flower!”

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Posted 4 years ago

“The plants arrived and looked very healthy. I got them in the pond and we will see how they do. Overall I am very happy with the purchase and it looks like they are going to do fine.”

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Posted 4 years ago

“I like it now my pond get better.thank so much”

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Posted 4 years ago

“the new pump is working well and doing what i hoped.”

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Posted 4 years ago

“Always Prompt, fast shipments”

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Posted 4 years ago

“Quick response to both customer service inquiries and order delivery.”

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Posted 4 years ago

“Very pleased with the selection of pond plumbing supplies and koi food unavailable from other koi supply stores”

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Posted 4 years ago

“Fast response and delivery with very competitive price.”

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Posted 4 years ago

“Just placed my second order- over the past 2 weeks. The communication and order fulfillment is excellent. Very much appreciate the great customer service and support. Buying from a local company is always the best- to support our economy. Thank you.”

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Posted 4 years ago

“Great service. Very fast Good prices I will use them again”

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Posted 4 years ago

Play It Koi is rated 4.9 based on 4,181 reviews