Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,181 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,181 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice quality floating swan decoy!!”

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Posted 4 years ago

“quick and good services. I was able to get something last minute that saved my fish. Highly recommend purchasing from here.”

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Posted 4 years ago

“Play It Koi had EXACTlY what I needed for my UV pond pump- filters, new UV light and new gaskets. Everything was packed very well and was shipped quickly!”

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Posted 4 years ago

“Terrible customer service. Didnt return calls, aswered phone 1 out of 10 times I called. Shipping information was not sent until day before packsge was to arrive. Getting this info was critical because I was scheduled to be out of town.”

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Posted 4 years ago

“Great quality service! I get my shipment run a way ,I loved! Definitely used again and highly recommend for everyone!”

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Posted 4 years ago

“Awesome products and customer service”

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Posted 4 years ago

“I am very happy with all of my orders. The plants arrived in excellent condition when the arrived. The pricing is very reasonable.”

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Posted 4 years ago

“Like the times, our pump was slightly delayed to be received by your group stayed on top of it, reached out to manufacturer and had it to us in time to meet our schedule. With out this effort we don’t think this would have been successful. Thank you.”

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Posted 4 years ago

“My wife and I bought our first pond vac from Play it Koi. It was priced right and shipped fast. I'm happy to say everything went well and we didn't have the need to call customer service and that's a beautiful thing! Thank you and we will be buying again!”

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Posted 4 years ago

“This is our 2nd season, and 3rd order with Play It Koi. We could not be happier with the plants we've received, and we attribute our overall success in our pond to the high quality of the plants we've received from y'all. With that said, each time we ordered, we were not given a notification that our products had been shipped or when we would actually receive them.”

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Posted 4 years ago

“I recently purchased Nijikawa Professional sinking pellets and my koi absolutely loved it. This is the first sinking pellet that A, actually sink and B, all my koi go crazy for. As for my experience with Play It Koi, they had the cheapest prices and the fastest delivery time of any online store we've ever delt with.”

Play It Koi 5 star review on 12th May 2022

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Posted 4 years ago

“Don’t really have any negative experience. I did order 4 unions and only got 1. When I called about the shortage they explained they only had the one and could not fulfill the full Oder. They gave me the option of different product or refund. Some might see this as a negative but with supply chain issues globally you should expect things like this to happen. What stands out for me is the way they resolved the issue with out any frustration for me.”

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Posted 4 years ago

“Great experience with PAYITKOI. Plants arrived fast and in good condition. I will be ordering again in the future.”

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Posted 4 years ago

“Quick delivery. Will order a UV Sanitizer light from there soon!”

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Posted 4 years ago

“The products are top quality and the gentleman I’ve spoken with on the phone, is very well informed. And just plain nice. I have a lot of confidence in this company.”

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Posted 4 years ago

“great job. item arrived in great condition.”

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Posted 4 years ago

“Great Service - Fast Shipping - OUTSTANDING online pond supply store - HIGHLY RECOMMENDED”

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Posted 4 years ago

“Awesome customer service”

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Posted 4 years ago

“Excellent service as always,very appreciative!, thanks again Tom N”

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Posted 4 years ago

“Thank you! I’m new to ponds and fish, so I sincerely appreciate that you supply things I need to get started down this path. 😊”

Play It Koi 5 star review on 9th May 2022

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Posted 4 years ago

Play It Koi is rated 4.9 based on 4,181 reviews