Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,174 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,174 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish you offered more stars! Customer service was epic! When in trouble, call Ben!!!! Ben went beyond any usual duty of helping us w/out even knowing who we were. He made extra trips to a secret place to obtain the correct parts for our custom pond pump. He walked my husband thru the steps of attempting to do his self-repair of pump.”

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Posted 2 years ago

“Fast shipping with good communication.”

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Posted 2 years ago

“Good size healthy plants , well package and arrived on time. Thanks”

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Posted 2 years ago

“Did great came when it said it would!”

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Posted 2 years ago

“Nice quick service!”

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Posted 2 years ago

“Always a fast a secure delivery. I was looking for a medicated koi food for bacterial infections, hard to find since they stopped making Medi-koi. It arrived and I fed my koi as directed for 12 days. I have not seen an improvement since hoping it will change.”

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Posted 2 years ago

“Everything arrived as described. Great source for all your koi related items”

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Posted 2 years ago

“Fast shipping and product is just what I ordered”

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Posted 2 years ago

“My floating plants arrived nearly completely dried out. All of the roots fell off immediately. 4/10 would not re-order”

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Posted 2 years ago

“I’m very pleased with the ease of purchasing and receiving healthy koi. Thank you.”

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Posted 2 years ago

“Ben and the team are awesome! Very attentive to customers needs”

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Posted 2 years ago

“Every time I order, product is delivered quickly and accurately. Only problem is shipping to the East coast takes longer. But that’s geography, not anything to do with PlayIt Koi.”

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Posted 2 years ago

“Order was lost in shipping. I made a phone call and a new order was on the way. Thanks for your prompt response to the issue.”

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Posted 2 years ago

“I have been collecting Koi for many years. By far, this is the best place. They shpped the fish from Washingon state to Baltimore overnight. Very responsive to my questions and concerns. The koi are healthy and the best quality. The price is reasonable. They are very professional.”

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Posted 2 years ago

“As always everyone is helpful and friendly. Always happy to do business”

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Posted 2 years ago

“My plants were beautifully packaged and arrived in great shape and ready for life on the yard pond.”

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Posted 2 years ago

“Excellent service; plants arrived in excellent condition”

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Posted 2 years ago

“Fast service!”

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Posted 2 years ago

“Fish are healthy and well, Great customer service. Thank you”

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Posted 2 years ago

“Price and service are exemplary.”

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Posted 2 years ago

Play It Koi is rated 4.9 based on 4,174 reviews