Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,975 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 15th June 2026

824

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well pleased with plants, Only thing is that you should remind customers to cut flower stalks off down at base of plant if they have them thank you!”

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Posted 2 years ago

“Great pricing on my blue diamond etd200 air pump. Fast shipping, great transaction.”

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Posted 2 years ago

“Good prices and the customer service is great”

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Posted 2 years ago

“Fish arrived when promised, they are beautiful as advertised”

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Posted 2 years ago

“I received my order in just two days and I am waiting to feed the new food as soon as I run out of the old food. Very interested to discover how my Koi enjoy the new blend. Thank you!!”

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Posted 2 years ago

Hi Bradley, Thanks so much for the kind review! As a best practice, when introducing new food to your koi, it's best to mix the old food with the new one for about a week. Even though koi can seem like pigs, transitioning gradually helps them adjust better to the new food. Switching abruptly can be tough on them, so a gradual introduction is always recommended. Cheers and thanks so much for your continued support! best, Ben

Posted 1 year ago

“The first shipment of Koi came deseased because of a flight delay but Play it Koi imediately sent a new shipment that arrived well. They are now swimming happily in my pond.”

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Posted 2 years ago

“I do pond maintenance and build ponds. I always use Play It Koi for my supplies. The ease of their website is great. If I have a problem they always rectify the problem. Highly recommend for pond supplies.”

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Posted 2 years ago

“Shipping was expensive and took a week however they did what they promised.”

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Posted 2 years ago

“Your pond lily and water hyacinth plants were well packed and arrived in excellent condition! They are all thriving in our large ceramic water pool. Many Thanks!!”

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Posted 2 years ago

“Recently, my Pond Max color changing lights went flashing and then off(after?5 years or so). Ben was super helpful in assisting with problem solving. A++ for customer service! It was the controller. I upgraded and added a light sensor and changed some bulbs. Thanks!!”

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Posted 2 years ago

“Order arrived promptly and in excellent condition”

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Posted 2 years ago

“Plants arrived timely and in good condition.”

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Posted 2 years ago

“Works great. Had a small issue at the beginning. Contacted customer service. They promptly fixed the issue. Great customer service. Very satisfied with this company. Will order from them again.”

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Posted 2 years ago

“Fast delivery good service great place to deal with”

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Posted 2 years ago

“amazing service as always! Love doing business with Play it koi!”

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Posted 2 years ago

“Prompt delivery. Just as advertised.”

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Posted 2 years ago

“I needed to find a part for my Aqua Ultraviolet filter and quickly found it online at Play It Koi. Derek quickly responded to my questions about how to DIY replace it myself and assisted me with expedited shipping. Even though I’m in Southern CA and the shop is up in WA, I felt like this was as my neighborhood pond supply store. I am so appreciative of the help and quick service/delivery time, this will be my go-to shop for my koi needs. Thanks guys!”

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Posted 2 years ago

“As always, Derek and the team are responsive to my needs and do everything they can to expedite things in emergencies. I continue to support family-owned businesses and they do a great job.”

Play It Koi 5 star review on 15th June 2024

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Posted 2 years ago

“I was extremely impressed with the plants I received for my pond!!! Soo healthy and very well preserved… I will be ordering again!! Happy I found you❤️”

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Posted 2 years ago

“Perfect! Easy to connect and does the job!”

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Posted 2 years ago

Play It Koi is rated 4.9 based on 3,975 reviews