Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,709 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,709 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service”

Helpful Report

Posted 1 year ago

“Friendly, fast service. They called minutes after an online order about a suitable replacement for a discontinued item.”

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Posted 1 year ago

“So far so good”

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Posted 1 year ago

“I love the quick delivery of our products”

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Posted 1 year ago

“They did everything the right way!”

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Posted 1 year ago

“Service was great and prompt”

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Posted 1 year ago

“I did not know what center tube for pf 2400. .the one sent will not work. You say send it back in same box. No it is huge because also ordered was sponges. Now I have to pay to send back and you say I will also be charged the original free shipping. Not acceptable. Going to my credit card. I still need a center tube for it. Now you say I have to spend $160 for a lid assembly with tube...but pond max says that one comes with the same single looking tube I got with a lip on bottom and pieces sticking out.”

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Posted 1 year ago

“Plants arrived in great condition and good size too. It took about a week. I wouldn't hesitate to buy from PLAYITKOI again.”

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Posted 1 year ago

“Play it Koi has everything I need for my koi pond. Great site and will definitely be adding more to my pond.”

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Posted 1 year ago

“Purchase was easy, well priced and arrived promptly. Thank you”

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Posted 1 year ago

“Great knowledgeable people.”

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Posted 1 year ago

“The plants came in a timely manner and are very healthy.”

Play It Koi 5 star review on 12th April 2024

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Posted 1 year ago

“Delivered promptly as was promised. Easy install, up and running perfectly.”

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Posted 1 year ago

“A few of the plants in the photos are plants we had but the vast majority are the wonderful plants we just recieved from Playitkoi. So nicely packaged. Shippig was with fedex. Really nice. The pond has come to life and the koi seem happier now that we have plants in the pond. The pond is only 6 months old.”

Play It Koi 5 star review on 11th April 2024

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Posted 1 year ago

“Great service and fast shipping!”

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Posted 1 year ago

“Fast delivery and new transformer worked great!”

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Posted 1 year ago

“Very happy with my purchase. I had a question about shipping and the play it koi team was very professional and responded quickly. I will be ordering supplies from here again!”

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Posted 1 year ago

“none of these items have as yet been delivered - I have only received the lillies (which were supposed to be delayed) not having these items has prevented me from planting the lillies. the lillies are now pretty much dead so i would like my money back for the whole order . this has been a waste of time and money. i have not been able to achieve what i needed to.”

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Posted 1 year ago

“The plants arrived quickly and i planted them quickly and after 6 days they continue to thrive”

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Posted 1 year ago

“This was my first purchase with Play It Koi. I had done a lot of research with various providers and Play it Koi came out the best so I gave them a try. I am exceedingly pleased. I had several types of farm pond plants to order ( Pickerel Rush, Blue Iris, FrogBit, Arrowroot, etc...). There was good info on the website which helped me to order accurately. Prices and shipping ( free over $100) were very reasonable. The order got here in two days from placing it and ALL of the plants were in great condition - healthy and ready for planting. THANK YOU! WILL DEFINITELY BE A REPEAT CUSTOMER.”

Helpful Report

Posted 1 year ago

Play It Koi is rated 4.9 based on 3,709 reviews