Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,181 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,181 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When we needed a secondary filter for our pond, I reached out to PlayItKoi and they steered me in the perfect direction. The filter was shipped fast and worked precisely as described. This type of customer service is why I look to PlayItKoi for my koi needs. I highly recommend them.”

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Posted 5 years ago

“We like Play it Koi. I have bought fish food online three times in this company because their service is very attentive and enthusiastic, the products are of good quality and the price is reasonable, free delivery, on time delivery, and good reputation! I will continue to buy fish food from this company in the future.”

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Posted 5 years ago

“Very good customer service very fast delivery”

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Posted 5 years ago

“Very good products!”

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Posted 5 years ago

“Three years ago I bought a house with a Koi pond. I didn't know how to care for it or my fish. Ben has given me lots of helpful suggestions and advice to ensure I have a healthy pond. When I need a product for my pond, my orders are processed and delivered quickly. Play it Koi is my go to company for my Koi pond.”

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Posted 5 years ago

“Great service. Thank you”

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Posted 5 years ago

“The staff at Play It Koi are very helpful, friendly and knowledgeable. Ben was quick to answer my questions and make suggestions. For a novice, it was very appreciated.”

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Posted 5 years ago

“Great fast service. Excellent customer service, and expert advice. My go-to site for all things pond related.”

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Posted 5 years ago

“Was simple great customer care and product exactly as explained.”

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Posted 5 years ago

“Everything I ordered was great and the employees were very helpful”

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Posted 5 years ago

“Love Play it Koi. QUALITY Products at great prices and customer service is outstanding!”

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Posted 5 years ago

“Service and communication have been fantastic. The plants I bought [water hyacinth and hornwort] have thrived and multiplied. I started with 6 water hyacinth this spring and my pond is now full. They bloom best when crowded a bit, so we have lots of blooms. :} I really appreciate their commitment not to ship over the weekend, in an effort to make sure that plants don't sit and bake or freeze somewhere.”

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Posted 5 years ago

“Good prices,free delivery above $99,good selection of pond supplies”

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Posted 5 years ago

“Great selection, good prices and fast delivery.”

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Posted 5 years ago

“Fantastic customer service. Play it Koi offers the products I'm looking for at a reasonable price”

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Posted 5 years ago

“My KOI and I reside in Alabama and I consistently purchase all my food, equipment and anything needed to keep my "kids" happy from Play It Koi based out of Washington State. What's that telling you ?! Attentive, professional and most importantly a subject matter expert. Ben Cooke is an absolute dream to work with; thank you Ben and your entire Team at Play it Koi. My "kids" appreciate it!!! Keep up the great work.”

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Posted 5 years ago

“Have ordered two years in a row and the plants have been great. They were robust and very healthy.”

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Posted 5 years ago

“Great customer service!”

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Posted 5 years ago

“Very happy with their delivery service prompt and they keep you updated on your delivery”

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Posted 5 years ago

“I've been a koi pond enthusiast for several years now and have benefited from the expertise at Play It Koi on numerous occasions. They go out of their way to understand your individual needs and help you at whatever level you want. They've taken my pond from a small (I mean really small) backyard novelty to a whole backyard experience. Thank you Play It Koi.”

Play It Koi 5 star review on 19th September 2021

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Posted 5 years ago

We appreciate you Lucinda!

Posted 4 years ago

Play It Koi is rated 4.9 based on 4,181 reviews