“We didn’t use Purple Bricks but our seller did and we feel compelled to write a review. Whereas we received exemplary service from our estate agent, PB left a lot to be desired, in particular the case handler Keiron who was rude, arrogant and unprofessional. He ignored our request for information, then replied sarcastically when he finally responded. He told us the seller was going to pull out of the sale but the seller assured us they weren’t and was quite angry it had been suggested. There were no updates and communication was poor, forcing us all to correspond directly with each other instead and putting the onus on us to keep our seller informed. When our seller tried to contact him with urgency several times his phone went through to voicemail and he was uncontactable. Based on our and our sellers experience we would never use PB and would recommend anyone not to.”
“I wrote a review on Trust Pilot of the bad experience I received trying to book a viewing using Purple bricks.
They have made me edit my review 5 times now.
They will flag anything they can to keep a bad review hidden.
Mine was initially flagged as I named the agent who gave me poor service yet that name seems fine on the 5 star reviews.
In short you cannot trust these guys.”
“Lots of reviews on house sales here but very few on Lettings. Let’s cut to the chase, avoid at all costs!
Relocated to Singapore and let our property - PBs all online approach sounded perfect for us in a different time zone. In two years of our tenancy we were never introduced to a property manager (clearly they don’t actually employ them) so every little thing was whatsapped to me by tenant as there was no other way.
Wound up switching agents mid covid, over an 8 hour time difference. What a mission. A few months since the switch Pb still dragging their heels and haven’t returned all the money they owe us. Unbelievable.
So if you’re thinking of letting with them, save yourself the hassle and go elsewhere!”
“Recently sold house using purple bricks,was persuaded to use solicitor they recommended and they gave quote of charge this would be,the simplest of sale took nearly 5 months,only happened because my husband chased chased & chased,solicitors PM property lawyers were dreadful at communication,really dragged their feet and got things wrong then when sale completed they charged £440 more than the quote,no explanation or breakdown of bill,these were solicitors persuaded to use rather than local one.we live in Grantham Lincs,wouldn't recommend purple bricks or these solicitors,disgusted!”
“absolutely rubbish.mark the manager was very arrogant he tried saying who we could and couldnt have in our property for viewings.ie which was very little.no word from there solicitors that they recommended either.ignorant.people out there dont bother with this AGENT”
“We had an amazing service with Purplebricks and could not fault them
They were always on hand if we needed them
Would recommend to anyone and everyone!”
“We have had GREAT service from Purplebricks. Jordan our estate agent went over and beyond to help make our sell/move go as smoothly as possible.
She kept us informed all through the journey.
We could not have wished for more.
We would not hesitate to recommend Purplebricks.”
“Martyn Robson - Stockton on Tees
Mistake within property description (incorrect date for open day) resulted in mass confusion and in turn had a terrible adverse effect on my properties introduction to the market. Problem was dealt with terribly, passed from pillar to post to different people to the point where i left Purple Bricks and advertised elsewhere, even when explaining my reasons for this (as above) - There was zero ownership for the terrible service and still hounded me for the £1000 fee. Martyn took zero ownership for his mistake, ignored texts, ignored phone calls and I am now faced with a fee i am going to have to pay purely to avoid further action.
Terrible company, terrible staff. Couldn't advise against the use of PB any more.”
“the worst agent weve had to deal with.the manager tried dictating to me who i could and couldnt have in my property for viewings.half the time they wouldnt answer to messages or phone calls.we was supposed to have had 5 viewings and only 3 turned up.then they wasnt really interested but just to nose around.i wouldnt trust them to sell a wheelbarrow let alone a property”
“In a word dreadful - as follows:
* Messed up an offer by turning it down out of hand without contacting us.
* Local employees went "missing" contacted by main office did I know where they were?
* Original PB employee handed over to another as my contact. She never bothered to call at the house to familiarise herself with the property.
* No vetting of viewers and we had some rather unsavoury characters poking around (quite literally) a distinct disadvantage using an online estate agent like PB. Far too many sightseers and not enough serious buyers is a related point.
* We felt that our interests were always secondary to the prospective purchasers
*Once the fee was paid up front then we lost any advantage over PB we might have had.
* The original draft of the particulars was strewn with spelling errors and it was a battle to proof read to ensure a good copy was produced. Reading other PB house particulars this seems common but is not confined to PB alone of course)
* Computer base for bookings would occasionally malfunction.
*Inflexible computer system if someone was marked as no show and they turned up late there was no way of rectifying this.
* We took the property off the market for a marketing break and when we put it on again no contact from the local PB employees to check on us at all.
* The feedback system is horrendous and again inflexible eg does not take into account a reduced price in the cumulative totals.
So all in all we lost money as we have taken our property off the market and now with the pandemic have decided that when we put the property back on the market we will use a local estate agent.”
“I am annoyed that I even had to give one star for this review!! Purplebricks told me they would have our property on the market by 6pm the day we signed up. I had to amend room descriptions on advert they were that basic and missed out vital, key points. I had to delete their photos and add my own, basically did everything for them. They even got the sale price wrong!!! We sold our house on the first viewing but couldn't get in touch with them to ask advise on how to handle viewings we'd still got booked in to the point where potential buyers were turning up to view house when it was sold!!! What a shambles. No communication or support. Not an estate agents at all. Do not use Purplebricks...please use a proper estate agent. It's a stressful experience with Purplebricks as they just don't care.”
“Purple Bricks waste of money. No floorplan , had to wait weeks for energy survey. They do not vett anyone who visits your home they let anyone come for a day out. They overprice your property. Pictures are very poor. Go directly to your local estate agents have them all around and pick the one you are most comfortable with. Sold my home with local estate agents in two weeks after purple bricks had it on the market for 9 months!”
“We found that our 'property expert' was very proactive until we paid for the service. We had a few viewings to begin with but then very little. We didn't find the 'property expert' to be at all proactive in working out what needed to change, or find interested viewers. The property was valued too high and we chose to lower it. We then used another agency to help sell it and they were able to get plenty of viewings in and we sold the flat through Hunters. We raised our disappointment with Purplebricks but our complaint wasn't upheld. The selling point of it being cheaper than a high street agency only works if they are able to sell your property, which Purplebricks were unable to do. I wouldn't recommend Purplebricks unfortunately.”
“Lack of professionalism. Stay away!
I've made an offer which according to the agent had been accepted (congratulations bla bla bla). I've started all the process, hired a solicitor, completed the mortgage application etc. A couple of days later, the vendor contacted me directly and said he had accepted another offer and that mine had never been accepted, no word from the agent. Total incompetence and waste of time.”
“Have been ignoring me for weeks now. Totally let down by their lack of managing my property and customer service.
Have referred my case to the property ombudsman and am now considering legal advice.
Rude, unprofessional and totally let down by the whole experience.
Even senior managers are ignoring me despite my complaint escalating.”
“We have worst experience from the purple bricks yesterday at Wythenshawe. They have handed over us a not ready flat to stay. While doing the viewing letting agent Tasha agreed to do all the rectification works prior to moving in. But she has not done any action to carryout the rectification. After that while we call her she is not even picking our calls. When we try to call purple brick office they are also not ready to help us. They are asking us to call the letting agent to clear the issue and we made several calls to her and all were unsuccussful. Is this the service PURPLEBRICKS providing to the customers after receiving all payments?”
“The sales agents are great, but they will recommend the worse solicitors. 5 months later, second solicitor and now their solicitor has disappeared off the face off the earth.
PM property Conveyancing are shocking and purple bricks will not take ownership of this.
Absolutely fuming and ready to pull the plug”
“Theft of items from home by the viewings rep Neta Brooks which operates in the Tipton area.
I had intrusted this rep with my home and its contents yet stole my Ray Ban sunglasses and wireless headphones as well as dented my hob as a resentment for my telling her off for bringing in prospective buyers without prior booking as I was working on kitchen splashback.
Head office wanted a proof for the theft --- seriously?????
Overall its truly a waste of money as I should have advertised on zoopla for free and elsewhere for Pennies--all purple bricks does is collect a lot off money from both--the seller and the conveillenving solicitors--TAKE IT FROM ME, THE VICTIM”
“Sold my house through them. Came, gave the pitch, once I paid my house was worth less than the initially explained. Decided to price between what he recommended and what I thought, got way above that anyway (I still feel it was underpriced for the area). So they are just looking for a quick sale with little or no work on their side. The description copy pasted from a house down the road he had sold, which is nothing like mine (eg. modern kitchen when mine clearly needs renovating), totally unhappy with the photographs, almost every person that visited mentioned how much bigger and better it looked than in the pictures (I was hoping that the pictures would reflect reality, not better, not worse). Felt pushed to accept an offer, I wanted to show it for a full week, had a few offers on the table and a few more people interested in seeing it (first and second views).
Positives, he did thoroughly check on the economic situation of people that put offers in, so the sale never fell through. He was always very responsive on the phone/message/email; any time, any day.”
