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Purplebricks Reviews

1.3 Rating 584 Reviews
5 %
of reviewers recommend Purplebricks
1.3
Based on 584 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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Purplebricks 1 star review on 22nd October 2025
David Garcia
Purplebricks 1 star review on 12th September 2025
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Purplebricks 1 star review on 11th September 2025
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Purplebricks 1 star review on 6th February 2023
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Purplebricks 1 star review on 30th January 2022
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Purplebricks 1 star review on 30th January 2022
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Purplebricks 1 star review on 12th November 2020
Djamel
Anonymous
Anonymous  // 01/01/2019
Tried to view a property several times and arranging it is a nightmare. The online calendar system is appalling. I booked free slots and it was cancelled every time.
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Posted 5 years ago
If I could give a minus I would. Absolutely appalling! waste of money and the lack of communication is terrible. How they are still going is beyond me. Avoid at all costs! Its not just potential buyers that don't turn up for viewings but purple bricks themselves!
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Posted 5 years ago
Pathetic service. I do not know how they manage to sell properties at all. I wanted to see a house, which I was interested to buy, and several times my appointment was confirmed and canceled after that. The last time I was on my way to the house when I got the cancellation message. Nobody called me, and nobody wanted to answer my calls. I did not manage to see this house at all. Eventually, I realized that this would never happen. Do not lose your time with them.
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Posted 5 years ago
Horrible horrible please ignore at any cost
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Posted 5 years ago
As a buyer; unable to contact their local representative to ask any questions about the properties they were advertising. Rang multiple times and left voicemails with my contact details over a period of two weeks. Bought an alternative property through a high street agent in the end who were easy to contact and responsive. Wouldn't even consider using them as a seller based on that experience. Gloucester area.
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Posted 5 years ago
They paid their Canadian staff to post fake reviews online, they admitted to it (Google the Forbes article) they got caught! Same allegations in UK. The company is unethical and should be shut down.
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Posted 5 years ago
Deceitful, arrogant, condescending. I was on the way to getting my dream home only to have a LV3 survey throw up lots of structural issues that required the purchase price to be significantly reduced. New roof. Active and historic woodworm. Timber rot. Extensive rising damp. Cracks to masonry. All of these issues were kindly omitted to me by PB, euphemistically described in their ad as "house requires modernisation." Well, it didn't half. Upon informing PB of survey results, I was told that they 'knew the house was a wreck...and needed 40k spending on it.' Well, none of this critical info was offered to me as a buyer, I had to find out for myself (and pay for it), tell PB who then seemed to know all about it. If I'd have known, I'd have never have put in an offer. I was condescendingly told that woodworm was 'not a big problem' and 'easily solved.' Yeah? Then why hadn't the vendor done it then? I have been told by numerous people, including my solicitor, about PBs poor reputation. They weren't wrong.
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Posted 5 years ago
My only experience is that when I wanted to view a property I called their number and it obviously is a central number for the whole country so they couldn't tell me anything about the property. I then asked to book a viewing and was told that the earliest was 8 days later which was ridiculous but the rep in the area would have to call me to confirm, he never called me to confirm so I didn't view, the seller may have lost out on a sale because I viewed a property through a normal agent the next day and made a offer on the property.
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Posted 5 years ago
put my property on with purplebricks after there agent assured me the price i was asking was fair even a bit low and would sell on auction site easy as i pointed out i took of market because of no end of viewings i had no chain so guaranteed quick sale less than 4 weeks asked me to drop price followed by lots of excuses/reasons for lack of interest in 8 months i think 10 potential viewings only 3 turned up 2 of those that turned up both said liked property but the £7000 purple bricks where going to charge on top was unrealistic and was told to knock me down on price to get it back on top of£1700 they are charging me which they will take weather they sell or not greed within 4 days of putting property on with purplebricks bombarded with junk mail from other estate agents which i believe more than coincidence ! i did not appreciate local estate agents when i used them but that is the only place i will be going in future 1700 plus out of pocket would not recommend purplebricks to my worst enemy
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Posted 5 years ago
So many no-shows when people book viewings. Very inconvenient. No one is chasing or encouraging people to view and then following up if they don’t turn up.
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Posted 5 years ago
Terrible service-they value below market price for a quick sale, extremely slow response times and poor service. Would not recommend!
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Posted 5 years ago
Do not us purplebricks Not proactive at all, Dropped online and left. A waste of £1000 (and no chance of a refund) A local estate agent would be better, Local prospective buyers call lists Proactive
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Posted 5 years ago
Don't do it! It might seem like a cheaper option but trust me, get an estate agent. House did not sell, 3 people came to look at it in 6 months, all of whom wanted to drop the price by £30,000 because it was overpriced by purple bricks. Got our hopes up it was worth more. The local agents sold it in 1 week at a better price! I would NEVER use them again or recommend that anyone else does.
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Posted 5 years ago
As a buyer they are useless. When I told my selling team and conveyancer I had found a house with PB..they all said the same.. oh God no!! Once offer accepted little contact happens. When I arranged a viewing to measure up they never showed had to arrange for next day. Communication is varied depending on their desire to respond. But the worst is when your get your survey and want to discuss it or arrange for issues to be sorted or reduction. Lack lustre to assist in sorting it and aiding us as a buyer in the serious issues raised during survey. Left having to admit defeat and pay for the issues when we move in. Its stressful enough and they make it so much worse. We nearly pulled out over the issues and lack of assistance but our chain was sold and we needed to move. They may be cheap from the sellers point of few..but your sale is not just about you. they care little for the people who will actually buy your house.. cheap and nasty is all I can say.. my high Street estate agent selling mine had to help me with all my issues and it wasn't their job.. takes so long for legal team to do anything.no professiolism..care or regard for anyone bar just getting their fee. All I can say is.. if I ever move again..and my dream home is being sold by PB I wouldn't even bother.. I will walk away.
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Posted 5 years ago
Over 2 months have viewed more than 20 properties, 3 of which handled by purple bricks. So glad we didn't go with them, found each agent to be surly and only agreed viewings on their terms. I.e block viewings. Poor service.
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Posted 5 years ago
Absolutely shocking service, While their agent Heather cooper is a real professional and did a great job, The pre tenancy team and customer service is nothing but shocking and incompetent. My Tenant made an application for 12 month , however purplebricks asked them to sign 6 months contract. I suspect this happens frequently and intentionally to other people as well since it happened to me twice on 2 different properties which I owe and by 2 different agents: Lauren Fitzpatrick and Hannah Creevy. after 6 month you'll need to pay them again if you lucky it will just be a contract renwal fee however if your tenant wish to move out then it's a full setup fee again !. No resposinility taken by their customer service , their Lettings Support Hub Manager Jasmin Rimmer was dismissive, stating wrong facts without checking and try to avoid responsibility. avoid at all cost, !!!
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Posted 5 years ago
Awful awful awful we trusted Them to sell our bungalow. Put it on the market and heard nothing back from them for 200days when we did have a viewing our agent called five min before and said they were not arriving the second time some 200days later on a viewing she turned up 3 min before so know nothing about the property and know nothing about the people wanting to grow it only got worse. What a waste of time and money DONT USE PURPLE BRICKS!
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Posted 5 years ago
Liars, cheats and frauds. Beware ! After months of lies and £900 down a high street sales shop sold my house in 2 weeks 0 issues.
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Posted 5 years ago
Just don't do it, go to a high street estate agency and get the truth about what is involved and the real costs.
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Posted 5 years ago
Total rubbish, customer service rubbish and the whole encounter was rubbish . Do not choose Purpls Bricks unless you have a months of Sundays to wait for information on where the sale is at, or what is happening. Then give you the final bill which is much more than quoted. BEWARE.
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Posted 5 years ago
Purplebricks is rated 1.3 based on 584 reviews