Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,771 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,771 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 13th May 2025

Anonymous

Rack Attack 5 star review on 6th May 2025

Cathy R

Rack Attack 5 star review on 2nd May 2025

Hursel M

691

Anonymous

Anonymous // 01/01/2019

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“Great customer service, and quality products - shipped out very fast!”

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Posted 1 year ago

“Great prices, great products but, most importantly, really great customer service and communications. Not everything was available when I ordered and they kept me update and asked all the right questions. Really happy customer!”

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Posted 1 year ago

“The Atlanta store was very responsive and helpful with my order.”

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Posted 1 year ago

“Very pleased with my purchase and service overall! Incredible quick shipping and delivery. Customer service support was also good in resolving a stupid concern about my order! Best recommendations.”

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Posted 1 year ago

“The ROAM Rugged Mount - 83L is a remarkable product that deserves high praise for its unparalleled versatility and compatibility with various surfaces and roof rack types. This mount stands out in the market for its adaptability, making it a top choice for outdoor enthusiasts who require a reliable and flexible mounting solution for their adventures. One of the most commendable aspects of the ROAM Rugged Mount - 83L is its universal design, which allows it to fit seamlessly with a wide range of roof racks. This feature is particularly beneficial for those who own multiple vehicles or frequently switch between different types of transport. The mount's design ensures that it can be quickly and easily attached to or removed from various roof racks, saving time and effort. Moreover, the durability of the ROAM Rugged Mount - 83L is noteworthy. Constructed with high-quality materials, it is built to withstand harsh outdoor conditions, from scorching sun to torrential rains. This resilience ensures that the mount remains a reliable companion on all kinds of journeys, be it a serene camping trip or an intense off-road expedition. The installation process of the ROAM Rugged Mount - 83L is also a highlight. The intuitive design means that even those who are not mechanically inclined can mount it with ease. This user-friendly approach extends the mount's appeal to a broader audience, including casual adventurers and seasoned travelers alike. Furthermore, the mount's capacity to secure a wide range of gear is impressive. Whether it's camping equipment, sports gear, or even bulky items, the ROAM Rugged Mount - 83L holds everything securely in place, providing peace of mind during travel. This versatility in cargo management makes it an essential accessory for those who require a reliable and efficient way to transport their gear. In conclusion, the ROAM Rugged Mount - 83L is a stellar product that excels in versatility, durability, ease of installation, and cargo management. Its ability to adapt to various roof racks and surfaces makes it an invaluable tool for anyone who loves the outdoors and requires a dependable mounting solution. It's a product that not only meets but exceeds expectations, making it a must-have for adventurers and travelers.”

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Posted 1 year ago

“The product I ordered was delivered within a few days of when I placed it and it was exactly what I needed. I wasn't happy at all about the shipping costs of such a small item since they were nearly as much as the item itself, and so I let Rack Attack know my feelings on that. They immediately looked into my complaint, acknowledged that there had been an error that had doubled the shipping cost, and they refunded the entire cost of shipping. It's refreshing to see a company that actually responds to complaints and does something positive about them.”

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Posted 1 year ago

Harold, It looks like the system charged you more than it should have for shipping. We are happy to get this fixed for you. I will reach out shortly. Thanks, Matt Rack Attack

Posted 1 year ago

“very fast shipping great transaction and great product”

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Posted 1 year ago

“I have purchased 7 Yakama products from Rack Attack over the last few years. The policy for trading in new locks has been generous. This has changed. The last product I purchased for just south of $750, when I asked if the lock could be changed to match my other 6 products that I own, I was told the policy had changed and that I wanted to do that i would have to pay an additional $50.00. I almost choose not to purchase. Policies change, but I am disappointed with the lack of customer service.”

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Posted 1 year ago

“Only 2 of 3 components have arrived 10 days post order. I will have to purchase the final component from another retailer in order to get it in time for my pending trip. UPS is non-responsive so I don't know if the rails will ever arrive”

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Posted 1 year ago

Good morning, We are sorry to hear your item has not arrived as scheduled, but we are glad to help you out with this situation. I will reach out to you via email, shortly. Thanks, Matt Rack Attack

Posted 1 year ago

“I ordered the Kuat Transfer V2 1 bike hitch mount rack. The rack was out of stock and an online search indicated that the rack was out of stock on the Kuat website and not available from any other site. However, Rack Attack responded to my order within 48 hours and offered 2 other suggestions. After some dialogue, I decided to keep my order in the queue. In less than 2 weeks I received an email indicating the rack was on the way and the next day it was at my door. I was very pleased with the service provided by Rack Attack and their ability to get the rack in a very timely manner.”

Rack Attack 5 star review on 25th December 2023

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Posted 1 year ago

“Fast reliable response. Helpful answers by phone.”

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Posted 1 year ago

“Excellent service , prix super , communication rapide.”

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Posted 1 year ago

“Ordered gift for my son. Everything went as expected. Great to do business seamlessly. Here’s a picture of his Rack in action!”

Rack Attack 5 star review on 21st December 2023

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Posted 1 year ago

“Fast delivery”

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Posted 1 year ago

“excellent customer service”

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Posted 1 year ago

“I was amazed, I ordered the rack and it arrived in two days, standard shipping. Instructions are good, looking forward to snow so I can start using it.”

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Posted 1 year ago

“Very happy with quick service. Exactly what I was looking for.”

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Posted 1 year ago

“Not many price match anymore. Communication is great. Made this easy. Oh , and the hitch? It’s a big ole beast 😆”

Rack Attack 5 star review on 8th December 2023

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Posted 1 year ago

“My part was given to someone else.”

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Posted 1 year ago

Hi Anthony, We are sorry about the confusion on this order, but I will reach out to discuss more. Thanks, Matt Rack Attack

Posted 1 year ago

“Great customer service!”

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Posted 1 year ago

Rack Attack is rated 4.8 based on 4,771 reviews