Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,854 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,854 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 24th July 2025

Anonymous

Rack Attack 5 star review on 23rd July 2025

Saverio R

Rack Attack 5 star review on 12th June 2025

Jerry M

707

Anonymous

Anonymous // 01/01/2019

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“Very happy with the quick shipping.”

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Posted 1 year ago

“Painless purchase process! Great that it's a Canadian inventory, too. Competitive pricing and price-match on top of that!”

Rack Attack 5 star review on 4th May 2024

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Posted 1 year ago

“This added all the space we needed for all the luggage and our cooler on our trip from Canada to California! Four adults with luggage? No problem with Thule Arcos Cargo Box! Thanks Rack Attack!”

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Posted 1 year ago

“After seeing online that the DC location had the ROAM cooler I was looking for, I drove to the location and was told that they didn't actually have it and I would need to order it online and later pick up at the store. This was fine so I went home and tried to order which gave me errors because the site said they had it in the store. So.. I called the store and tried to order it through them. Then I was told they made a mistake, and they actually did have a display model I could buy. No problem. I drove back to the store to find out it was used all banged up, covered in coffee, and full price. Is this a store or Facebook marketplace? Completely waisted my day and was told they can get me a new one in 2 weeks. After I called customer service and was told my information would be forwarded to a regional manager which has yet to contact me. 0 stars for customer service.”

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Posted 1 year ago

“The gentleman that helped us was great and knowledgeable. Got just what we needed”

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Posted 1 year ago

“I am very happy with the Yakima Long Arm. Quick Delivery. Easy to assemble. Customer service on the phone was very helpfully. A.H. Sarasota, FL”

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Posted 1 year ago

“We ordered from Calgary, we received the product with two dents. We contacted rack attack both calgary and toronto branch at laird, my husband drop off on april 12, to have it replaced. Until April 29 no response. I called the store, and the guy who that my husband is off. So they advised me to call the next day. My question is it’s brand new, we recieved it damaged. So we just want the unit to be replaced. Why we have to deal with the warranty. Called the main line 188 number . Two areas have dents.”

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Posted 1 year ago

Good morning Charity, We are sorry to hear about the situation with your cooler. I was able to get everything coordinated for you to swap your cooler for a new one. Sorry for the confusion with this situation. I'll be reaching out to you via email soon as well. Thanks and have a great day, Matt Rack Attack

Posted 1 year ago

“I got the pieces I needed to install the rack on my truck and I'm happy”

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Posted 1 year ago

“Fast delivery. Got a $50 dollar discount”

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Posted 1 year ago

“My bike rack was received quickly and had all the parts and instructions for a quick assembly.”

Rack Attack 5 star review on 28th April 2024

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Posted 1 year ago

“Awesome customer service”

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Posted 1 year ago

“From the initial time I looked at the website. The video was spot on, and the presenter was professional. The video answered all the questions I had in my head. It was very honest on a few items that maybe I needed to look at further. The product came in quickly. I even called one of the locations and the gentleman spoke with me for 15 minutes. I would definitely purchase from this company again”

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Posted 1 year ago

“Quick shipping.”

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Posted 1 year ago

“Super easy and shipped promptly”

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Posted 1 year ago

“This was the first time that I’ve ordered from, or had any interaction with, Rack Attack. I’ve been thrilled with the experience. I had an idea of what I wanted, but I needed to be certain that it would fit my car (a 2024 Mazda CX-50). I emailed Rack Attack through their website and, within hours, they replied with an itemized list of the products that I wanted, along with an estimate and the part numbers to ensure that I ordered the right ones. When I placed my order, I received an email the very next day confirming that it had been shipped out, and everything was at my house within a week (I chose the standard shipping option of 4-12 business days). I would recommend Rack Attack without hesitation to anyone who’s in the market for a roof rack and/or cargo accessories.”

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Posted 1 year ago

“All goods received in excellent condition Easy online ordering. Will use again”

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Posted 1 year ago

“Great products, great delivery time, great price!”

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Posted 1 year ago

“Super fast delivery to my door. The process of selecting and ordering was very smooth. Would definitely get my bike carrier related items from Rack Attack again.”

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Posted 1 year ago

“Wonderful service from Erica; thank you so much for stepping up and resolving my problem.”

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Posted 1 year ago

“Always Great Service and Fast Shipping from the Folks at Rack Attack!”

Rack Attack 5 star review on 15th April 2024

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Posted 1 year ago

Rack Attack is rated 4.8 based on 4,854 reviews