Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,905 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,905 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rack Attack Tampa installed a stealth hitch rack & tow combo on my 2023 Audi A5. The service from ordering, scheduling, installing and demonstrating was excellent. The install isn’t what one would call an easy bolt on, but the team delivered on time. The store also has an excellent array of different towing and rack options for all sorts of vehicles. The team was also great at offering up some interesting options for my hauling needs. Highly recommend this store and would use them again.”

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Posted 1 year ago

“Great store, great service. Made an appointment to service Thule rack purchased last year--broken part, my fault not theirs. In an out in about 10 minutes, replaced part, didn't even charge me!”

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Posted 1 year ago

“It was nice to get help for our specific vehicle. The experience was solid all around.”

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Posted 1 year ago

“I made an expensive mistake on my order. The level of customer service I received was exceptional - customer for life.”

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Posted 1 year ago

“Great support to get payment for item. Looks great on my car”

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Posted 1 year ago

“Easy to find what I needed and shipped fast”

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Posted 1 year ago

“These guys are incredible. I bought a Yakima 4-bike hitch mounted full swing rack from Rack Attack a few years ago. Last summer I found that my locking mechanism had become rusted, rendering the rack unusable. Yakima was absolutely unresponsive, and I gave up...never used my bike last summer at all. I didn't think about calling the dealer until the other day. I called them, explained the issue and they suggested I bring the rack down. They found the part in stock, CUT OFF the bolt with a Dremel tool, replaced the lock and keyed it to my existing key. All for the 26 bucks it cost for the part. They were so low key about it...just glad they could help. This is customer service at its absolute best! I can't say enough about them. Thank you, Rack Attack!!”

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Posted 1 year ago

“Excellent selection on line with support from the local store if needed”

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Posted 1 year ago

“Refunded my mistake order, excellent phone customer service, promptly sent me the right item with my custom key number”

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Posted 1 year ago

“Great customer service, helped me find a rack that suited my needs. Fast shipping”

Rack Attack 5 star review on 5th May 2024

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Posted 1 year ago

“Justin went over an behind in Customer Service to get me my product. Thanks Again”

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Posted 1 year ago

“Very happy with the quick shipping.”

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Posted 1 year ago

“Painless purchase process! Great that it's a Canadian inventory, too. Competitive pricing and price-match on top of that!”

Rack Attack 5 star review on 4th May 2024

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Posted 1 year ago

“This added all the space we needed for all the luggage and our cooler on our trip from Canada to California! Four adults with luggage? No problem with Thule Arcos Cargo Box! Thanks Rack Attack!”

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Posted 1 year ago

“After seeing online that the DC location had the ROAM cooler I was looking for, I drove to the location and was told that they didn't actually have it and I would need to order it online and later pick up at the store. This was fine so I went home and tried to order which gave me errors because the site said they had it in the store. So.. I called the store and tried to order it through them. Then I was told they made a mistake, and they actually did have a display model I could buy. No problem. I drove back to the store to find out it was used all banged up, covered in coffee, and full price. Is this a store or Facebook marketplace? Completely waisted my day and was told they can get me a new one in 2 weeks. After I called customer service and was told my information would be forwarded to a regional manager which has yet to contact me. 0 stars for customer service.”

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Posted 1 year ago

“The gentleman that helped us was great and knowledgeable. Got just what we needed”

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Posted 1 year ago

“I am very happy with the Yakima Long Arm. Quick Delivery. Easy to assemble. Customer service on the phone was very helpfully. A.H. Sarasota, FL”

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Posted 1 year ago

“We ordered from Calgary, we received the product with two dents. We contacted rack attack both calgary and toronto branch at laird, my husband drop off on april 12, to have it replaced. Until April 29 no response. I called the store, and the guy who that my husband is off. So they advised me to call the next day. My question is it’s brand new, we recieved it damaged. So we just want the unit to be replaced. Why we have to deal with the warranty. Called the main line 188 number . Two areas have dents.”

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Posted 1 year ago

Good morning Charity, We are sorry to hear about the situation with your cooler. I was able to get everything coordinated for you to swap your cooler for a new one. Sorry for the confusion with this situation. I'll be reaching out to you via email soon as well. Thanks and have a great day, Matt Rack Attack

Posted 1 year ago

“I got the pieces I needed to install the rack on my truck and I'm happy”

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Posted 1 year ago

“Fast delivery. Got a $50 dollar discount”

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Posted 1 year ago

Rack Attack is rated 4.8 based on 4,905 reviews