Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,771 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,771 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 13th May 2025

Anonymous

Rack Attack 5 star review on 6th May 2025

Cathy R

Rack Attack 5 star review on 2nd May 2025

Hursel M

691

Anonymous

Anonymous // 01/01/2019

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“Sent the lock cores I needed as promised.”

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Posted 1 year ago

“Online experience was good. The employee found the item and took the payment information, and I received a confirmation. That was about a week ago and have not received any updates on the status of the order or even if it has shipped yet.”

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Posted 1 year ago

Hi Mark, Thank you for your feedback. Our records indicate your order was delivered a few weeks ago. We will reach out to check in! Best, Blaze

Posted 1 year ago

“Very helpful and the rack and rail system were shipped promptly.”

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Posted 1 year ago

“Rack was delivered as described. I installed it myself. Reasonably straightforward. Took 2 hours. I've had 2 prior racks on 2 trucks, both Yakima. This new one is beefy. And I like the ladder stops for the end of the bars.”

Rack Attack 5 star review on 3rd November 2023

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Posted 1 year ago

“Product was as stated and fast delivery. Great communication on status of delivery and product availability.”

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Posted 1 year ago

“Thule Motion XT Alpine cargo box is a great addition to our Toyota Grand Highlander. Again great service by Rack Attack.”

Rack Attack 5 star review on 1st November 2023

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Posted 1 year ago

“I purchased Thule Crossbars and a Yakima Slim Shady from Rack Attack Atlanta. They installed those items, as well as a Thule Force XT cargo box that I already had. During the initial install they discovered there was no mounting hardware with the Slim Shady, so couldn't install it at that time. They contacted Yakima and rescheduled the install when the parts came in. When the installation was completed the associate suggested I get lock cores for the Slim Shady. I had to point out that those are supposed to come standard, at which point they pulled lock cores from their inventory and installed those before I left. I also had to point out that there were no stakes or guy lines, which are also standard with the Slim Shady. I am still waiting for those. If in fact Yakima actually shipped a Slim Shady with no mounting hardware, lock cores, or guy lines and stakes, then that is on Yakima. However, the fact that I had to make 2 trips, and then point out that components were still missing just added to the frustration. The guys at Rack Attack were very friendly and personable, but they should have been aware of what was missing, especially since all included components are listed on the front cover of the manual. Hopefully I will receive the guy lines and stakes soon.”

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Posted 1 year ago

“Rack Attack has great customer service! I had a problem with the product that I purchased. I contacted them and they took care of it very quickly! Great company!”

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Posted 1 year ago

“Great Customer service. I ordered the wrong part through Amazon and called and spoke to a rep and she handled it with ease. No long waits on hold. Very impressed. Will order rack parts from them in the future”

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Posted 1 year ago

“Fantastic assistance from the store in Winnipeg. Answered all of my questions and helped me make the right choice. Rack fits perfectly and is exactly what I wanted.”

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Posted 1 year ago

“Made one call for my Ford raptor and a day later I had a great rack for my truck”

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Posted 1 year ago

“GREAT PRODUCT AND HELPFUL PEOPLE AT THE SAN FRAN STORE,”

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Posted 1 year ago

“Rack Attack always exceeds my expectations. These people are the best with anything rack or box related.”

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Posted 1 year ago

“Thanks Rack Attack!”

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Posted 1 year ago

Hi Bryce, Thank you for your feedback, and I'm sorry to hear about the experience. Your order has been shipped in multiple packages from multiple locations, but they should all be delivered by now. One of my colleagues has reached out to share the details. Please respond back if you are still unable to locate all the items. Best regards, Blaze Rack Attack

Posted 1 year ago

“Got my roof rack and Hullivator. Works perfect and now kayaking with a tall SUV is a breeze! My order was missing my ordered lock set and I am waiting to get them still.”

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Posted 1 year ago

Hi Randy, Thank you for your 4-star review. The replacement locks should have been delivered to you yesterday. I hope you received them. Best, Blaze Rack Attack

Posted 1 year ago

“I never received an email that product had shipped. Somehow product was shipped without a street included so Canada post couldn’t deliver. I eventually got package by going to post office.”

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Posted 1 year ago

Ingo, thank you for your feedback, and I'm sorry to hear about the delivery issues. Upon checking your address, it does look like we don't have your street information. I'm glad to hear it got delivered regardless. Please let us know if there's anything else we can do for you.

Posted 1 year ago

“Equipment arrived quickly although shipping costs were high.”

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Posted 1 year ago

“Parts were exactly correct, thanks!”

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Posted 1 year ago

“Great company, I've ordered 4 racks from them, and they have always been helpful to ensure that I'm getting the right product for my vehicle. I have also done one return with them (I sold a vehicle right after a purchase), and it was completely seamless. Highly recommended”

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Posted 1 year ago

“Ordering is easy, and shipping is very fast. There was a problem with my order, and the rep on the phone solved it promptly. Added bonus, no maze of buttons to push for service. Highly recommend.”

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Posted 1 year ago

Rack Attack is rated 4.8 based on 4,771 reviews