Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,192 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,192 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missing pieces from product that was previously opened. Had brief contact with a representative who then ghosted me and stopped replying to my emails.”

Helpful Report

(Online Store) - Posted 1 year ago

“Got the right parts and quick shipping.”

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(Online Store) - Posted 1 year ago

“As always Rack Attack Portland-East gave great advice and service. They helped me figure out which rack would work best for my vehicle. This is my 2nd or 3rd major purchase from them.”

Rack Attack 5 star review on 4th December 2024

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(Online Store) - Posted 1 year ago

“I've been thinking about a cargo box for some time now. Rack Attack had a great Black Friday sale so I pulled the trigger and purchase a Thule Pulse 613. The purchase was smooth and delivery was quick. The cargo box arrived in perfect condition. Love it!”

Rack Attack 5 star review on 3rd December 2024

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(Online Store) - Posted 1 year ago

“Fast shipping. Purchased the Thule rack for 2023 Prius XLE. Easy to install. Looks great. Would highly recommend it.”

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(Online Store) - Posted 1 year ago

“High profile rack creates a lot of wind noise above 45 and increases to creating horrible cab drone and severe vibrations above 55. I do not recommend this rack.”

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Posted 1 year ago

“Easy ordering, great pricing and wonderful customer service. Everything was very smooth.”

Rack Attack 5 star review on 29th November 2024

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(Online Store) - Posted 1 year ago

“Brandon did a great job helping me navigate which Thule cargo top to purchase since I needed one that would work on our station wagon and Sprinter van. The installation went smoothly with Brandon and Derrick taking care of everything during the service.”

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Posted 1 year ago

“Bought our product a few months back when there was a sale. The website indicated that it would be on backorder, which we appreciated knowing in advance. Rack Attack was quick to follow up and confirm that this was back ordered, to ensure we were willing to wait. We were, as our expectations had been set. Great start. A few months go by and I decide to reach out to see if there was any update as to when this might be available. Sure enough, since I asked, it was, and they shipped it the following day, or thereabouts. So, that was good, except that I had to reach out to make it happen. So, it's a bit of a mixed review. Appreciated properly setting expectations and good communication initially. Didn't love that we arguably could have had the product considerably earlier if someone on the Rack Attack team had taken the initiative to check on the status without me prompting it. I assumed their system would notify them as soon as it was in stock, and they would let me know, instead I waited patiently for months, perhaps unnecessarily.”

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(Online Store) - Posted 1 year ago

“Almost perfect... only confusion with the J rack that was BO, but at the end I've receiced all my stuff.”

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(Online Store) - Posted 1 year ago

“I couldn't find keys for my Kuat rack anywhere, not even Kuat. Rack Attack had them in stock and shipped them quickly.”

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(Online Store) - Posted 1 year ago

“I purchased a Roll n Lock retractable truck bed cover from Rack Attack in St Louis Park for my F150. Good price and a quick ship to the store. For convenience, I chose to have the shop doing my spray in bed liner elsewhere do the bed cover install at the same time. Unfortunately, those guys were unable to properly line up the end of the cover with tailgate and left a gap that leaked when it rained. They had no other ideas and their only solution was to tape in some temporary weather stripping. Not good. Rack Attack was happy to take a look. The guys quickly figured out the problem and came up with a durable long-term solution that works perfectly. What did I learn? #1: Purchase your truck accessory / rack from the Rack Attack shop. They will stand by the product. #2 Have the guys at the shop install it so it gets done right the first time. Thank you, Rack Attack, for a great product and great service.”

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Posted 1 year ago

“Great customer service and product knowledge. Quick response. Highly recommend this store”

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(Online Store) - Posted 1 year ago

“I bought a Yakima roof box today at the Li g of Prussia store and the staff was amazing. Brendon the manager was great and very helpful.”

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Posted 1 year ago

“I still can't install the rack and support won't get back to me.”

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(Online Store) - Posted 1 year ago

“Rack Attack is professional and fast when placing an order through their website. Customer service is Awesome I asked a question and it got answered that same day.”

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(Online Store) - Posted 1 year ago

“Showed up quickly and works perfectly!”

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(Online Store) - Posted 1 year ago

“Best transaction ever I bought à Kuat bed rack and crossbars for my roof tent. Service was the best I had with online shopping and shipping way too fast!!! Thanks to all Rack Attack team for the experience”

Rack Attack 5 star review on 9th November 2024

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(Online Store) - Posted 1 year ago

“The shopping experience was very simple. The original bike rack I wanted was out of stock, but I was able to easily change to another rack in stock, that was shipped to my home. Installation was pretty straight forward.”

Rack Attack 5 star review on 5th November 2024

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(Online Store) - Posted 1 year ago

“I received EXCELLENT customer service at Rack Attack in Austin. Jay educated us on kayak racks that helped in our decision making. Highly recommend.”

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Posted 1 year ago

Rack Attack is rated 4.7 based on 5,192 reviews