Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,854 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,854 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 24th July 2025

Anonymous

Rack Attack 5 star review on 23rd July 2025

Saverio R

Rack Attack 5 star review on 12th June 2025

Jerry M

707

Anonymous

Anonymous // 01/01/2019

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“Service and knowledge shared were way beyond expectations… Many thanks!”

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Posted 1 year ago

“Had a rocky mount through axle adapter with a stripped pin, brought it into the shop the employee was more than happy to help. He drilled it out and did what he could to make it work for me free of charge.”

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Posted 1 year ago

“Brandon was so helpful, efficient, and nice. Needed racks put on my new car. Set up appt. and was in and out in 20 minutes. Will definitely be going back!”

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Posted 1 year ago

“These guys were awesome, I’m order was a little crazy because I already a couple of parts. I got a call from them making sure I got the right stuff. Shipped out and arrived quickly. I will always buy from Rack Attack!”

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Posted 1 year ago

“Seattle Rack Attack had everything in stock ready to sale and install!”

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Posted 1 year ago

“Quick, convenient, and affordable. All products were narrowed down by my vehicle make and model and all fit properly. I couldn't ask for more.”

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Posted 1 year ago

“Rack Attack is my go to source for all my rack needs and they were no exception for ski racks on a 2024 Prius. Love the Kuat rack system (at their recommendation).”

Rack Attack 5 star review on 17th May 2024

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Posted 1 year ago

“Best customer service.”

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Posted 1 year ago

“Purchased updated Yakima equipment on-line. Fabulous web site that is easy to navigate and confirm the proper items for a proper fit. These items are pricey, but well manufactured and of excellent quality. Rack Attack's communication was excellent, and the shipping was blazing fast and worth the additional cost.”

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Posted 1 year ago

“Rack Attack Tampa installed a stealth hitch rack & tow combo on my 2023 Audi A5. The service from ordering, scheduling, installing and demonstrating was excellent. The install isn’t what one would call an easy bolt on, but the team delivered on time. The store also has an excellent array of different towing and rack options for all sorts of vehicles. The team was also great at offering up some interesting options for my hauling needs. Highly recommend this store and would use them again.”

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Posted 1 year ago

“Great store, great service. Made an appointment to service Thule rack purchased last year--broken part, my fault not theirs. In an out in about 10 minutes, replaced part, didn't even charge me!”

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Posted 1 year ago

“It was nice to get help for our specific vehicle. The experience was solid all around.”

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Posted 1 year ago

“I made an expensive mistake on my order. The level of customer service I received was exceptional - customer for life.”

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Posted 1 year ago

“Great support to get payment for item. Looks great on my car”

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Posted 1 year ago

“Easy to find what I needed and shipped fast”

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Posted 1 year ago

“These guys are incredible. I bought a Yakima 4-bike hitch mounted full swing rack from Rack Attack a few years ago. Last summer I found that my locking mechanism had become rusted, rendering the rack unusable. Yakima was absolutely unresponsive, and I gave up...never used my bike last summer at all. I didn't think about calling the dealer until the other day. I called them, explained the issue and they suggested I bring the rack down. They found the part in stock, CUT OFF the bolt with a Dremel tool, replaced the lock and keyed it to my existing key. All for the 26 bucks it cost for the part. They were so low key about it...just glad they could help. This is customer service at its absolute best! I can't say enough about them. Thank you, Rack Attack!!”

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Posted 1 year ago

“Excellent selection on line with support from the local store if needed”

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Posted 1 year ago

“Refunded my mistake order, excellent phone customer service, promptly sent me the right item with my custom key number”

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Posted 1 year ago

“Great customer service, helped me find a rack that suited my needs. Fast shipping”

Rack Attack 5 star review on 5th May 2024

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Posted 1 year ago

“Justin went over an behind in Customer Service to get me my product. Thanks Again”

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Posted 1 year ago

Rack Attack is rated 4.8 based on 4,854 reviews