Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,759 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,759 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 2nd May 2025

686

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order came in quick and good customer support”

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Posted 1 year ago

“Easy purchase, product was in stock at the Toronto location. Awesome proactive tracking system in cooperation with UPS. I had my rack in 4 days from when I placed the order. Assembled in my house as it was too cold to assemble outside on the car. Went well. Rack is on the car, very solid. Transported my large framed DH bike to n from bike shop and it’s awesome. Super solid, sturdy, keeps the bike safe and secure So far very very happy with my purchase”

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Posted 1 year ago

“quick delivery. I had the options to buy from Rack Attack or Thule itself for my bike rack, but I know you guys had a hard time since last year with all the store expanding and sales decrease post covid. Defenitely would love to continue support our local rack shop. keep up the good work!”

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Posted 1 year ago

“Good deal, quick shipping”

Rack Attack 5 star review on 25th March 2024

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Posted 1 year ago

“great follow-up service”

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Posted 1 year ago

“In April 2020, during the COVID-19 pandemic, I started exploring the world of cryptocurrency and investments. It turned out to be a great decision, and since then, I have been working from home. However, in 2022, I got caught up in a crypto scam that almost cost me $350,000. I was unable to access my account and all my efforts to fix the issue proved futile. I sought help from my friend Andrew, who is also a crypto enthusiast. He recommended a team called HACKSPEDITOUSLY, and after some reluctance, I decided to contact them through their email (hackspeditously @ gmail. com). They asked me to provide some details and credentials to prove my ownership of the asset. To my surprise, they responded within a few hours and notified me that 85% of my request was completed within a week. Finally, within two weeks, I was able to recover all my crypto assets. This experience was one of the highlights of my 2023, and I feel obligated to share it with anyone who might need it. Working with HACKSPEDITOUSLY was a great experience, and I highly recommend them. You can contact them through their email (hackspeditously @ gmail. com) or WhatsApp +1 5 6 7 2 4 6 3 1 1 7.”

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Posted 1 year ago

“Young lady who I spoke with on phone bent over backwards to help me. Appreciate the great customer service.”

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Posted 1 year ago

“Thé à nager got involved in rectifying a fit issue. Very good follow up and service Thank you”

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Posted 1 year ago

Good morning, We are sorry to hear about this issue. I will reach out to you via email to get this resolved. Thanks, Matt Rack Attack

Posted 1 year ago

“Ordering was easy, shipping was confused. The web site said it would be delivered on the 17th, important as I was out of town until then. I received an email with one UPS tracking saying it was going to be delivered on the 14th, nope. I checked the web site and my order showed backordered. I emailed RackAttack, they resoponded quickly saying the order shipped and provided another UPS trackinng number. The item finall showed up on the 18th. Customer service was resposive but not much help.”

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Posted 1 year ago

Hi Lars, Sorry to hear about he confusion. We are currently changing our website over, so it's possible that incorrect information was sent due to this, Either way, we apologize and will be reaching out to see how we can help resolve this issue. Thanks, Matt Rack Attack

Posted 1 year ago

“Excellent experience. Everything worked as advertised.”

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Posted 1 year ago

“Was looking all over for something like this, and then found it here on Rack Attack. EXACTLY what I needed to keep my axe and shovel in place and secure without the worry of somebody taking off with it. The design is amazing, great functionality and easy to release and grab the tool of choice. Really happy with this product.”

Rack Attack 5 star review on 22nd March 2024

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Posted 1 year ago

“I was originally sent a bar that was too long for my specific car and the whole roof rack situation has been a big headache. If you have a newer car, call the rack company directly to ensure everything you get is going to work. Customer service has been very helpful though and I now have what I need and finally have a rack on my roof.”

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Posted 1 year ago

Chloe, We are sorry to hear your product didn't work on your vehicle. We usually check that it will fit, but you did not include your vehicle information, so we would not be able to do that on your order. We would also love to provide you a free return shipping label, to save you from driving to a store. I will contact you directly, via email. Thanks, Matt Rack Attack

Posted 1 year ago

“Great service , they aim to please ! I highly recommend them . Regards”

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Posted 1 year ago

“Very sturdy well made rack. Easy to install and take down.”

Rack Attack 5 star review on 19th March 2024

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Posted 1 year ago

“The customer service rep was helpful, answering each one of our questions and helping set up our order quickly and efficiently. The order was shipped and received within a few days. Great job and thank you!”

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Posted 1 year ago

“Great experience with finding the right rack for our car and support with installation”

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Posted 1 year ago

“I am very happy with my Kuat Sherpa bike rack and was pleased with all of my contacts with Rack Attack. I was able to assemble the rack and attach to my car by following the youtube video that had been posted by Rack Attack : https://www.youtube.com/watch?v=fHdx8E0XPFU This is a very complete and comprehensive video. Great job Rack Attack!”

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Posted 1 year ago

“Always a pleasure to shop at your store. Works great with are jeep wrangler.”

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Posted 1 year ago

“Awesome product and service! Just what I needed….”

Rack Attack 5 star review on 14th March 2024

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Posted 1 year ago

“Quick and easy to fit my vehicle for the racks. Shipped quickly. It was easy to install.”

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Posted 1 year ago

Rack Attack is rated 4.8 based on 4,759 reviews