Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,276 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,276 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

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“Cross bars fit perfectly on my 2023 AT4X”

Rack Attack 5 star review on 29th July 2025

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(Online Store) - Posted 1 year ago

“I bought a fit kit from you and paid for faster shipping. IT was supposed to be deliver by a certain date but it was sent back by request of the sender the day it was supposed to be delivered. I had to cancel my trip and was promised a new one would get sent out right away Monday. Instead I was told they were waiting for it to get returned before shipping me a new one. Communication was great until that Monday then no resolution. I finally just cancelled the order and asked for a refund and ordered one direct from thule. Although it may not have been the error of rack attack for the failed first delivery, how it was handled after made me not want to work with the company again.”

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(Online Store) - Posted 1 year ago

“The video about the Thule TopRide was helpful, and shipping was fast. Thanks!”

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(Online Store) - Posted 1 year ago

“Good, easy experience getting new Yakima rack and some parts for an existing one. Used for bikes, a rowing shell, and a Thule box. Support/help was outstanding. Brian I think was really good dealing with my dumb questions. Highly recommended.”

Rack Attack 5 star review on 24th July 2025

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(Online Store) - Posted 1 year ago

“I was having trouble determining which cargo box would fit my van. I called the Rack Attack customer service and spoke to Brodie, who was very helpful. Since there is a store that was about a half hour from me, we both decided that it would be best for me to head over to the store and have my vehicle measured to make sure the box I wanted would fit. I went to the King of Prussia location and Brendan, the manager, was amazing. He went above and beyond to help us. He was so polite, professional, knowledgeable, and personable. Best customer experience ever! And my new cargo box is amazing. Thank you Rack Attack!”

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Posted 1 year ago

“My order arrived on time and in perfect condition. I would order from your website again without hesitation.”

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(Online Store) - Posted 1 year ago

“I purchased Yakima crossbars and towers to mount my Yakima Deepspace 10 box and was extremely happy with the service I received. The entire process was easy and professionally handled. I would definitely recommend!”

Rack Attack 5 star review on 23rd July 2025

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(Online Store) - Posted 1 year ago

“Offered parts no charge to help me self install. Very generous & genuine. Recommended”

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Posted 1 year ago

“I had the rear hinge break on my Thule rack. It was a relatively new model and was hoping they would carry the part. I called and spoke with Ed in the Las Vegas store and he told me come on in, he thought he had the proper hinge, and would order one if he didn't. I drove down and met with Ed. We walked out to the car and popped out the broken one. He came out a minute later with a new one and popped it in. It worked perfectly! I locked up the rack and finished up. I was in and out in less than 10 minutes! Ed was awesome and Rack Attack has been great! I would definitely recommend them for any kind of product or trouble shooting....”

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Posted 1 year ago

“Purchased my cargo box at the St Louis Park location. Guys were very helpful with the purchase and the install. But even 2 years after my initial purchase, I stopped in for some help with the box and the service was fantastic. Will definitely be back here in the future.”

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Posted 1 year ago

“Good service overall from the tech line that I call. Didnt receive any shipping tracking number and it was very complicated with Thule.”

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(Online Store) - Posted 1 year ago

“We brought by our used Yakima 16 carbonate (not purchased at Rack Attack) which was having unlock issues, and after 15 minuties they fixed our issue at no charge. Very nice! We will always purchase from them moving forward.”

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Posted 1 year ago

“I was confused about what I needed to haul a pair of kayaks, so I drove to the Skokie, IL store where Nick spent as much time as I needed to explain the options that were available. I didn't buy then, but called back a few days later and he placed my order, matching a competitor's price. One item wasn't available locally and, rather than have to wait for it or pay an expediting fee, he was able to have it shipped from another store. They got me up and running quickly and we enjoyed our first kayak outing today!”

Rack Attack 5 star review on 18th July 2025

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(Online Store) - Posted 1 year ago

“Our Rak Attack professional immediately understood our hitch bike rack problems and provided multiple solutions at a very competitive price. Thank You! long version: Our camper van needs to transport 2 mountain bikes and still have full access to the back of the van with doors wide open. There are several dimensions whereby some racks simply won't allow. Further more our other car (Impreza) rides low and some racks will grind on the ground on uneven surfaces. Our salesman carried out a couple rack options to our van and I tested with a bike. It was excellent to 'immediately' observe how things worked. Thanks Greg - we are Happy campers and Mtn bikers.”

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Posted 1 year ago

“The team in the Victoria store were great. My rack got delayed so I never had it delivered to my house I had to travel back down to Victoria to pick it up. Not the fault of the team in Victoria miss communication from elsewhere.”

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(Online Store) - Posted 1 year ago

“I haven’t received the shipment! Please call me to discuss. John Ward john.w.ward.21@gmail.com 214.675.5160”

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(Online Store) - Posted 1 year ago

“The video explaining the installation of the thule easy fold xt was very helpful”

Rack Attack 5 star review on 16th July 2025

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(Online Store) - Posted 1 year ago

“Easy to navigate site, purchase the product and quick shipping.”

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(Online Store) - Posted 1 year ago

“Two things very happy that Rock attack opened a store in Vaughan. Also the service I got from ReileySimpson was exceptional. Extremely helpful, very thoughtful and courteous. Too bad more businesses didn’t have people like him.Dorothy P. Sudbury Ont”

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Posted 1 year ago

“Great product, good communication, quick shipping. Very happy with the purchase. Have used Rack Attack in the past beyond this recent purchase and they've always been great. Will continue to use.”

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(Online Store) - Posted 1 year ago

Rack Attack is rated 4.7 based on 5,276 reviews