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Rack Attack Reviews

4.7 Rating 5,244 Reviews
93 %
of reviewers recommend Rack Attack
Company Reviews Product Reviews
5,770
 Metrics Info
4.7
Based on 5,244 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Rack Attack Reviews

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Catherine M
Verified Buyer
“The original packages did contain one wrong part BUT it was resolved quickly and easily the next day, allowing us to take our Hobie tandem to the cottage and back with -- for the first time -- zero worry about damaging the finish of the car, zero shoulder or neck pain from holding 125 lb of boat in an impossible position, zero extremely tense discussions between the people involved, and zero noise or worry about shifting while driving twisty dirt roads -- or even when we had to swerve violently due to a bad driver on the highway. I am going to be doing SO MUCH more boating now.”
Helpful Report
(Online Store) - Posted 1 year ago
Matt A
Unverified Reviewer
“Great sales assistance from Jack B. for Yakima and Thule roof mounted components. Very knowledgeable about which components I needed.”
Helpful Report
Posted 1 year ago
Jun Z
Verified Buyer
“Quick delivery, thank you.”
Helpful Report
(Online Store) - Posted 1 year ago
Rony T
Verified Buyer
“I originally ordered the Saris Bones EX 3 but after a month of no updates on stock/delivery, I emailed to switch the order to the Thule Gateway Pro 3. The support rep (Justin) was quick to respond and support through email. Unfortunately, when I asked about product/vehicle fit, he told me the Gateway was compatible with our vehicle (2018 Honda Odyssey). Upon getting the product and starting to work on assembling it onto our van, the Fit guide (that I had to find online as the one that came in the box didn't provide this info) clearly indicated that the product was not compatible with our vehicle. Fortunately, we were able to make some adjustments to make it work safely. I have since emailed out to customer support (Justin in particular) about the vehicle for/dial setting but have received no response for multiple days. I don't think I'll order from this distributor again in the future.”
Helpful Report
(Online Store) - Posted 1 year ago
Brad C
Verified Buyer
“Quick service”
Helpful Report
(Online Store) - Posted 1 year ago
Steve R
Verified Buyer
“The service was outstanding, knowledge incredible. I highly recommend them.”
Helpful Report
(Online Store) - Posted 1 year ago
Ann Q
Verified Buyer
“Easy to use website to know what options and racks will fit your car. Getting a person on the phone was easy and fast and she was super helpful.”
Helpful Report
(Online Store) - Posted 1 year ago
Josu? P
Verified Buyer
“Fast shipping, good products, rapid & efficient communication! 5 stars!”
Helpful Report
(Online Store) - Posted 1 year ago
Michael B
Verified Reviewer
“I've enjoyed my Yakima bike rack that I purchased from Rack Attack almost 15 years ago - it's still great! However, when one of the rubber bands broke, I dropped into the Toronto Laird Street store unannounced following a bike ride and asked if it could be replaced. I was immediately served by Tate who very quickly found a new rubber band and installed it on my rack. Great service!! I will now continue to enjoy many more years with this great product. Thanks so much!!”
Helpful Report
Posted 1 year ago
Francois G
Verified Buyer
“Excellent customer service”
Helpful Report
(Online Store) - Posted 1 year ago
Mike M
Verified Buyer
“Easy to install and feels secure.”
Rack Attack 5 star review on 19th June 2025
Helpful Report
(Online Store) - Posted 1 year ago
Clarisse H
Verified Buyer
“Amazing customer service. They were ready to health in any way to make sure that my purchase was sent. Properly and I was completely happy with the results.”
Helpful Report
(Online Store) - Posted 1 year ago
Chris M
Verified Buyer
“The online shopping experience with Rack Attack was very easy. We bought a Rockymount 2x Platform rack, and it was shipped out immediately (for free, as it was a $750 rack). The package arrived in perfect condition, we mounted it, and were on our way. Thanks!”
Helpful Report
(Online Store) - Posted 1 year ago
Dennis G
Verified Buyer
“Great communication”
Helpful Report
(Online Store) - Posted 1 year ago
Anonymous
Verified Buyer
“These guys went overboard on the shipping and it arrived via UPS with no issues.”
Helpful Report
(Online Store) - Posted 1 year ago
David H
Verified Buyer
“Easy to work with and they ship to Alaska!!! Highly recommend Rack Atrack!!”
Helpful Report
(Online Store) - Posted 1 year ago
Eddy B
Verified Buyer
“Very happy with the service (I called for a price match) and shipping.”
Helpful Report
(Online Store) - Posted 1 year ago
Michael H
Verified Buyer
“Michael was very helpful in completing my order the back and forward communication was fast and my order completion was easy I received my items very fast. I will be doing business here in the future.”
Helpful Report
(Online Store) - Posted 1 year ago
Rich
Verified Reviewer
“I left my Kuat bike rack key in McCall and drove to Boise. I needed to unlock the cable. REI did not have Kuat keys, but suggested I check with Rack Attack. Fortunately, they had the key that fit my Kuat bike rack and in less than 5 minutes, they unlocked the cable and off I went! I was very happy not to have to drive around for a week with 2 bikes!! Plus, I can ride tomorrow!!”
Helpful Report
Posted 1 year ago
John P
Verified Reviewer
“Bought a new Land Cruiser and needed a bike rack that I could carry two heavy e-bikes. They worked with me to help me get the right one with a ramp and installed it for me. Spent time with me as I tried to put my bike on the rack by myself, no problem. Would definitely recommend to my friends and any one else. They had everything in stock I needed. Great find 👍”
Helpful Report
Posted 1 year ago
Rack Attack is rated 4.7 based on 5,244 reviews
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