Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,905 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,905 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication and delivery!”

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Posted 1 year ago

“Easy transaction and quick shipping”

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Posted 1 year ago

“Very good to deal with. No hassles”

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Posted 1 year ago

“I recently purchased a Yakima Exo swing base and storage rack from Rack Attack Ottawa. A hitch was also installed. This was a sizeable expense, but done after taking the time to review options in the market. The install was done as promised and we were very happy with the advice and service. This is a quality product and the swing-base is extremely practical. Unfortunately I recently striped the bolt that attaches the system to the hitch. This is required to solidify the structure. The General Manager Kent suggested I return to see if the bolt and attachment could be rebored. Jacob was responsible for applying his knowledge and skills to solve this issue which had essentially grounded us from travelling with the system. This repair and help from the professional staff as Rack Attack Ottawa will allow us to continue our travels with the quantity of stuff we carry. Kent and his team is the reason we will remain loyal customers and promote their work. Thank you.”

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Posted 1 year ago

“The Tempe AZ store is awesome. They have the expertise and they’re capable but they do it in a friendly customer focused manner. If you need racks, cargo or overland gear go see these folks. They were so helpful and what was going wrong for me was totally my own doing. I wish more people approached their job Like Rashard (spelling) in the Tempe AZ store does, he was awesome. Go see him and get what you need”

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Posted 1 year ago

“Just putting racks in now.”

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Posted 1 year ago

“Superior customer service!”

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Posted 1 year ago

“Rack Attack shipped my order right away and delivered my item without delay and received the item earlier than expected. Very happy! Thank you.”

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Posted 1 year ago

“Very satisfied , I appreciated the follow up call regarding my order . They wanted to ensure correct .”

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Posted 1 year ago

“My order was shipped out right away. Assembled easy. It’s a very nice bike rack for the price!”

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Posted 1 year ago

“Amazing work today Chan for helping us put on our Thule T2 Pro XTR Add On! Really appreciate your amazing service!”

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Posted 1 year ago

“great quick service”

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Posted 1 year ago

“Hello Everyone, Last Saturday [the 13th of July], I stopped in to This Shop. And I am Eternally Grateful! The night before, I had pulled into a Parking Garage, that said,”Clearness 8 feet 2 inches. WELL, IT WAS NOT! My Roof Top Tent, WAS VERY SERIOUSLY DAMGED! My 4 Runner, was not safe to drive. I showed The Store Manger & Employee, the problem! And “THEY” Went To Work! THANK YOU SO MUCH [TO YOU BOTH], I AM IN YOUR DEBT! BEST REGARDS WILLIAM WINN”

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Posted 1 year ago

“Waited for a long time for my item to come in from back stock. Got a phone call that they had the item and that it would be shipping. They charged my credit card and I still haven’t seen a tracking confirmation for my item being shipped. It’s been 13 days since that communication. Very disappointed.”

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Posted 1 year ago

Hi Michelli, We are terribly sorry about this mistake! I will be reaching out to you right away with a solution. Thanks, Matt Rack Attack

Posted 1 year ago

“I needed a locking pick up mount for my bike. Price was fair and shipping faster than promised. Thank you”

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Posted 1 year ago

“I had an excellent experience with Rack Attack. They had the product I needed in stock and were extremely knowledgeable about their inventory. The shipment arrived right on time, which was greatly appreciated. Overall, I'm very satisfied with their service and would definitely recommend them!”

Rack Attack 5 star review on 14th July 2024

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Posted 1 year ago

“If in doubt, give these guys a call. They are true experts!!!”

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Posted 1 year ago

“Great service!”

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Posted 1 year ago

“Ordered some new Baseline towers and 2 base clip 110, we had purchased a new truck and our old Q towers and Q clips would not fit. I would have to say the new style towers are awesome, very well engineered, very secure, and I would challenge anyone to try to remove them without the proper tool. Rack Attack processed our order, having to ship from two different stores because of inventory, all without missing a beat. Really can’t say a bad thing about Rack Attack. Great E-commerce Bill and Vickie”

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Posted 1 year ago

Hi Bill and Vickie, We are sorry to hear about this issue and I will be investigating it and then reaching out to you to see how we can fix this for you. Thanks, Matt Rack Attack

Posted 1 year ago

“I have been a customer of Rack Attack for 25 years and I still keep coming back because of not only their product knowledge, but their excellent customer service. Today, Jerry at Rack Attack was so patient and helpful. He went out of his way to figure out a solution to my problem and to get me back on the road again. Thank you Jerry!”

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Posted 1 year ago

Rack Attack is rated 4.8 based on 4,905 reviews