Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,854 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,854 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 24th July 2025

Anonymous

Rack Attack 5 star review on 23rd July 2025

Saverio R

Rack Attack 5 star review on 12th June 2025

Jerry M

707

Anonymous

Anonymous // 01/01/2019

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“Great service with finding a hitch-mounted bike rack for 4 bikes. The assembly option was awesome and saved me a lot of time. Thank you!”

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Posted 1 year ago

“Had a hard time figuring out what I needed, your website made it easy! But then I received the wrong parts but William In the Atlanta store did an awesome job helping me fix the problem and make everything right. Thank you”

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Posted 1 year ago

“My experience was awful. Your company knowingly sold me the wrong item for the wrong price. I was offered a 10% discount because the box was damaged. However the unit I was sold only retailed for $549 and you tried to sell it to me for $890. I would not recommend Rack Attack to anyone.”

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Great product. Very happy with my purchase.”

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Posted 1 year ago

“What an absolute joke. I paid full price for this item. I ordered it with enough time to have it shipped to me before a trip I’m taking. It was 4 days before I had to reach out to them to see if they had processed it yet as I needed the rack by a specific date. They had not (they blamed UPS) but expressed shipped one out to me after I checked in with them. Great! But imagine my extreme disappointment when the item shows up in a box that is barely holding together, and the rack had already been assembled and used. They had given me no indication whatsoever that they were sending me a used item. I’ve never emailed someone so quickly. I took a bunch of pictures and sent it to them and letting them know I would not be using it until this was addressed. Days later they finally respond letting me know they no longer have this rack in stock but are willing to offer me a 20% retroactive discount or to process a return. At this point it’s too late to return and order a new one in time for my trip so I decide to give it a try. Maybe the person before me tried it and it just didn’t fit what they needed. So it put it on my car and after reading the instructions I notice that it was assembled backwards. Wouldn’t normally be a big deal as I can still put the bike on it, but because of this the locking strap can’t reach the actual lock. And because this other person assembled it (obviously without following instructions), I can’t undue the arms to correct it. This also highlights the fact that Rack Attack OBVIOUSLY DID NOT QUALITY CHECK THIS USED ITEM before sending it me. I will obviously be returning it (hopefully they don’t send it out to one of you!), I will be re-purchasing elsewhere, and never ordering from Rack Attack again.”

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Posted 1 year ago

“Best place to get your roof rack and/or roof rack accessories! The shop by vehicle model function worked great, and shipping was fast!”

Rack Attack 5 star review on 18th June 2024

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Posted 1 year ago

“Zack and Manny were quick to help me find a replacement part for my Yakima Skybox and knew exactly what I needed. Great spot with really knowledgeable staff!”

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Posted 1 year ago

“The staff has been great with product knowledge. I purchased a Kuat rack from them, and I've had a couple of problems. Rack Attack took care of the product fix for me. It's great to see a dealer support their customers and their vendors.”

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Posted 1 year ago

“Arrived super early, rack is awesome…”

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Posted 1 year ago

“Rack Attack provided brilliant customer service, excellent product information, and were so good at communicating with us to ensure the rack we bought would fit our vehicle. They also continued to keep in touch throughout the shipping process. Fits perfectly. Works perfectly. Thank you!”

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Posted 1 year ago

“Excellent selection, knowledeable and reliable service.”

Rack Attack 5 star review on 16th June 2024

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Posted 1 year ago

“Love my rack. Best price online. Free shipping and great customer service. Looks great on my ride.”

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Posted 1 year ago

“Very wrong I received the wrong rack and items in my order are missing.”

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Posted 1 year ago

“Fast response from customer service. Good quality.”

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Posted 1 year ago

“My local bike shops did not have the hitch mounted rack I wanted so I came to Rack Attack online. Their YouTube videos made researching and making my selection so easy. Once ordered, the rack shipped immediately and was delivered in just a couple days. Excellent experience all around.”

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Posted 1 year ago

“I was looking for a rack that would accommodate four bikes. I will use it with kids bikes , 20 and 24 inch frames. I did need to purchase Thule frame adapters to properly mount the bikes onto the rack. I called the online representative who helped me with the purchase. Very helpful!”

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Posted 1 year ago

“Love the great online order processing and customer service. I originally ordered 50in Yakima Jetstream but I realized after the roof rack arrived that I needed 60in version which I can easily swap. The Yakima landing pad 28 is great as I can put on and take off the cross bat easily without using any tool.”

Rack Attack 5 star review on 13th June 2024

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Posted 1 year ago

“C’est un support de vélo de qualité, solide et qui fonctionne très bien. Les vélos sont solidement retenus et rien ne bouge. Le support ne bouche pas la plaque d’immatriculation. Le poteau central n'est pas massif. Pour la Bolt EUV, les deux arrières pour freinage et clignotant sont très bas à l’arrière du véhicule. Sur le côté droit du support, j’ai dû enlevé une partie du support de roue avant pour ne pas cacher le feu arrière du côté droit (qui est situé très bas sur ce véhicule, lumière pour le clignotant et freinage). Lorsque je devrai utiliser ce support pour mettre un 2e vélo, je vais réinstaller la pièce (un seul boulon). Le plus souvent, le support à vélo est utilisé pour un seul vélo. Voir les deux photos jointes, photo avec la pièce en place et l’autre la pièce retirée. Avec la pièce, le feux arrière est pratiquement caché.”

Rack Attack 5 star review on 12th June 2024

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Posted 1 year ago

“Great customer service, great products!!!”

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Posted 1 year ago

Rack Attack is rated 4.8 based on 4,854 reviews