Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,138 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,138 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect!! The rack is exactly what I wanted. Your service was perfect. Shipping was super fast. THANK YOU.”

Helpful Report

Posted 5 years ago

“Rack Attack is awesome! I was looking for clips for a Yakima roof rack. The ones I needed for my car were not available in my local area. I called them and they had only a few in stock in all of the US and Canada. They made sure the product was available, processed my transaction, and shipped them to me right away. They were extremely responsive!”

Helpful Report

Posted 5 years ago

“Rack Attacks customer support is great!! Completely satisfied 👍🏼 Roy in Detroit”

Helpful Report

Posted 5 years ago

Roy, we appreciate your kind words. And thank you for giving us the opportunity to fix things for you.

Posted 5 years ago

“2nd time I've purchased from them. Price was fair and product as advertised.”

Helpful Report

Posted 5 years ago

“Not at all with the service of the item but the delay in delivery was surprising considering it was within province! I often get things from Ontario quicker, bizarre!”

Helpful Report

Posted 5 years ago

“Hi — I do have a subtle problem with the product and am considering a return. Could someone call me to discuss? Peter 617-759-8382”

Helpful Report

Posted 5 years ago

“Received my replacement keys for bicycle rack in 10 days. Thanks”

Helpful Report

Posted 5 years ago

“When there was an issue with the order a representative called us very shortly after we put in the order. The issue was resolved and we had our order delivered to us within a couple of days. Absolutely fabulous”

Helpful Report

Posted 5 years ago

“Helpful and great customer service with real human beings rather than automated support which just doesn't work for most questions!”

Helpful Report

Posted 5 years ago

“Prices are expensive but great advices, high quality products and user friendly website. Easy to find the right product for your car and your needs. Also fast and free shipping. Would definitely recommend.”

Helpful Report

Posted 5 years ago

“Easy order, and the rack came really fast. Excellent experience. TY”

Helpful Report

Posted 5 years ago

“Easy ordering & Fast shipping..”

Helpful Report

Posted 5 years ago

“They had the roof rack parts that I was looking for. Good price, quick shipping, very happy to do business with Rack Attack. I'll look to you guys the next time we're in the market for rack accessories.”

Helpful Report

Posted 5 years ago

“I ordered a Yakima roof rack kit for my car online. When I ordered all the material was showing in stock but they only shipped three of the four items. When I called to see what happen they said the third item was back ordered and not available. I’ve tried ordering the missing part from other retailers but they will only sell me a complete system. Now thanks to Rack Attack I’ve got an incomplete rack sitting in my garage, which if I’d ordered elsewhere would be complete and on my vehicle. They also didn’t try to help me get the missing part.”

Helpful Report

Posted 5 years ago

Hi Brad, We apologize for the inconvenience - we are frequently dealing with stock shortages. We have fully refunded you for the missing item but please let us know if there is anything else we can do. Best, Blaze, Rack Attack

Posted 4 years ago

“Still waiting for my item...”

Helpful Report

Posted 5 years ago

Hi Kristine, Thank you for your feedback. We sent out your item on May 23 via Expedited Parcel and it looks like Canada Post is taking longer than usual to deliver. I checked the tracking and it's due to arrive today or tomorrow. Apologies on behalf of CP for the delay. Best regards, Blaze, Rack Attack

Posted 5 years ago

“Quick turnaround. Fair prices.”

Helpful Report

Posted 5 years ago

“Hello, I am writing regarding the bike rack I purchased recently. The first time I put it on my car and tried to take it off – it broke. More specifically, the thread on the bolt that fixes the rack to trailer hitch broke. The thread on the bolt and one of the nuts inside the rack arm broke with the bolt halfway through. Thus, it was neither possible to unscrew the bolt and take the rack off the car, or screw the bolt in and fix the rack on the car (the rack was wobbling with the bolt half way through). I had to saw off the rack arm that connects to the hitch and insert a screwdriver into the opening that fixed one of the loose nuts in place. That allowed to unscrew the bolt and take the remaining part of the rack arm out of the hitch. I see two design flaws with the rack, that combined lead to the described critical failure. 1. The bolt is supposed to go through two nuts and the same time. Unless both nuts are perfectly aligned, putting a bolt through two nuts destroys the thread on the bolt. 2. The nuts are supposed to be kept in place by thin plastic. Once the plastic brakes, a nut becomes loose, and makes it impossible to unscrew the bolt.”

Helpful Report

Posted 5 years ago

Hi Mykhaylo, Sorry to hear about the experience with your bike rack. We have been in touch to find a solution for you. Best regards, Blaze, Rack Attack

Posted 4 years ago

“Great! Online live person chat was very helpful in finding me the correct roof rack and bike rack attachment for my 2017 Accord. All packages arrived promptly and intact, except for 1 plastic part that cracked during shipping (looks like). Contacted RA and they are following up with Thule to get me the replacement part.”

Helpful Report

Posted 5 years ago

“Everything fits. Thank you”

Helpful Report

Posted 5 years ago

“Parts came damaged”

Helpful Report

Posted 5 years ago

Hi Aaron, So sorry to hear about the damaged parts. Our team has reached out to help out, so if you haven't already, just send us the photos of the damage so we can evaluate and address the problem for you. Best regards, Blaze, Rack Attack

Posted 5 years ago

Rack Attack is rated 4.7 based on 5,138 reviews