Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,891 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,891 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Frankly I am blown away with how easy and quickly my order to Rack Attack was handled. Everything arrived as ordered very quickly. It was also nice to find the items available even though other major retailers were out of stock. Thanks, Rack Attack!”

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Posted 4 years ago

“Online order and delivery was simple, and quick. My only shipping suggestion is that you also wrap around the ends of the bike rack boxes for shipping instead of just the sides. Both boxes arrived open on one end (boxes appeared crushed by shipper). Fortunately several bags of smaller parts remained inside the boxes, but could easily have fallen out of the boxes while in transit. There was no damage.”

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Posted 4 years ago

“Stellar overall experience with Rack Attack. They were able to quickly overcome an out of stock and all communications surrounding the transaction were first class and shipping was super fast. Well done Rack Attack team!”

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Posted 4 years ago

“Good customer service. They answered all my questions and got me set up with cross bars and fit kit. Everything arrived in a few days, which finding this product in a timely manner doesn’t happen these days for product like this.”

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Posted 4 years ago

“I got exactly what I ordered great website”

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Posted 4 years ago

“Very fast to get my order shipped.”

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Posted 4 years ago

“Prompt, courteous service. Personal took the time to find the rack with attachments I needed and called back promptly.”

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Posted 4 years ago

“Excellent transaction. Box looked like it went through WW2 and Vietnam....but it was all good.”

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Posted 4 years ago

“fast delivery of a hard to find item, will definitely go to Rack Attack if I have any other rack needs.”

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Posted 4 years ago

“Easy to find the product I needed at a great price and shipped so quickly. Will use rack attack again if needed. 2 thumbs up.”

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Posted 4 years ago

“Great service and product knowledge. Racks arrived as expected and have been installed on Jeep.”

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Posted 4 years ago

“Customer service is exceptional. As a business owner I want the magic that this place has! Well done rack attack!”

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Posted 4 years ago

“(Update) Rack Attack, customer service is phenomenal I missed the email with tracking number. Realized exception was on Usps. Rack Attack reached out and helped me rectify it. Highly recommend!”

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Posted 4 years ago

Hi Bandaly, Sorry to hear USPS is taking longer than expected to ship your order. It looks like it's currently stuck at the sorting centre in Anaheim. Did you receive the tracking details we sent you to follow along your delivery? I'll keep an eye on your shipment, otherwise we will find another solution for you. Best, Blaze, Rack Attack

Posted 4 years ago

“Shopping at Rack Attack was honestly the easiest solution. Finding cross bars, the fit kit, and the towers that fit my car was a pain but rack attack sells it in a bundle which really eased the experience. Shipping was also fast which helped tremendously. Only downside was that many roof baskets are on back order.”

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Posted 4 years ago

“Easy to order what I needed to fit my vehicle. Arrived in a timely manner. I would definitely purchase from Rack Attack again.”

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Posted 4 years ago

“Very responsive and great customer service.”

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Posted 4 years ago

“Folks here were very friendly, very helpful and very responsive. Thanks!”

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Posted 4 years ago

“Exactly what I ordered.”

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Posted 4 years ago

“I already had a set of these, so i knew what to expect. Love them. Open box purchase came just as new. They are not as tight as my other pair but I don't think that will affect their purpose.”

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Posted 4 years ago

“I called in to ensure I had all correct parts selected and ordered through website. The person who took the call was very knowledgeable and helpful. The products ordered showed up in less than a week. Just got b close from my ski trip and very happy with new rack!”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,891 reviews