Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,885 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,885 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied”

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Posted 3 years ago

“A:They had it in stock, others didn't. B:They shipped it the same day I ordered it.”

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Posted 3 years ago

“Like the product and service was spot on!”

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Posted 3 years ago

“Carrier arrived without one of the critical bolts to attach to SUV Had to make special trip to Home Depot to save the install”

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Posted 3 years ago

“Very easy ordering and receiving what I needed.”

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Posted 3 years ago

“My wife and I purchased the Thule Gateway Pro 3 bike rack. When we asked the salesman if we could have a quick tutorial he said they weren't allowed to do that, that we just needed to familiarize ourselves with it and that there was a You Tube video we could watch. The instructions inside the box were strictly visual, with no written instructions. Not all of us are visual learners. The You Tube video was not very instructive. When we attempted to attach the rack to the back of our SUV we found that in order to get the two lower clips in place we had to lift the hatch several inches; the clips were angled such that they would not slide in otherwise. The included straps for securing the bikes were at first a mystery- no instructions included of course. So with the aforementioned "familiarize yourselves" suggestion, we finally figured it out. We decided, after much frustration and cussing, that we would find a rack that would surely be easier to use. When I returned it to the store I actually expected, as I think most of us would, that a business would want to know why I was returning it and what they might be able to do to help us out. Nothing, not a word. Got my refund and walked out shaking my head. Not what I would call great customer service.”

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Posted 3 years ago

Hello Owen, I'm very sorry that you did not have a good experience in the store, that's not what we want for our customers! At the moment we have many newer employees who've had to hit the ground running and learn on the job much more than they normally would have had to in past years, but that's no excuse for poor customer service, so I'm working on training that will help get everyone up to speed. If you still have questions about which racks will work for your vehicle, please feel free to reach out to me at gmonjeau@rackattack.com, and I'll do my best to help! Thanks, Gregg

Posted 3 years ago

“1) Box was damaged on delivery. 2) No confirmation that my product was registered with manufacturer. 3) Was not able to find the application recommended in the manual.”

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Posted 3 years ago

Hi Gilles, I'm so sorry to hear about your negative experience. One of our team members will be in touch shortly to help you out. Best regards, Blaze, Rack Attack

Posted 3 years ago

“I goofed up my order twice and rack attack promptly helped me correct my mistakes. I will definitely shop with them again.”

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Posted 3 years ago

“You guys are awesome...I had a very helpful person that dialed me in.”

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Posted 3 years ago

“Exceptional service. I ordered an 'Open Box' but was charged for a new item. A quick email and I instantly had a call confirming that it was Rack Attack mistake and my bill had been corrected. The rack arrived the next day. Very pleased, would highly recommend.”

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Posted 3 years ago

“The items arrived very quickly. Exactly what I ordered. Thanks.”

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Posted 3 years ago

“Thought I did just that with my email reply. Excellent purchase experience!”

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Posted 3 years ago

“When I called the sales person let me know that I product I wanted was not rated for my application and told me about the right one”

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Posted 3 years ago

“Extremely fast shipping.”

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Posted 3 years ago

“Fantastic- Rack Attack had the parts I needed when no one else did and they were very helpful when I accidentally ordered the wrong set of clips (despite the great set-up of their website, was my fault).”

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Posted 3 years ago

“Customer service fantastic- 5 stars! Product expert Gregg, bang on on his advice. When ordered, got a call in a couple hours, clarifying order as it appeared to have missed some items. (It didn't have anything missing as Gregg and I had discussed using existing Yakima parts I have from a previous system. ie locks)”

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Posted 3 years ago

“This was a hard product to find and Rack Attack had it and shipped it out immediately.”

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Posted 3 years ago

“The staff at RA are awesome. I called them months ago with my idea. They didn't have what I was looking for but took my number. I be honest, I suspected that would be the last I heard of them based on common trends with customer service but they called out of the blue to let me know they found what I was looking for. They have re-gained my faith in customer service.”

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Posted 3 years ago

“Wow. Great online shopping experience from Canada. What can I say, the online team (phoned them to check availability) was able to answer my questions and ship my order instantly. When I went into my local Rack Attack store they said “sold out “ and no idea when stock would be available. Oh… and the rack is great also.”

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Posted 3 years ago

“I love the Steadyrack. I tried to purchase at the Tigard location but they only had one MTB Steadyrack. I ordered via the website and it came promptly. Very Happy and will order more for other bikes.”

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Posted 3 years ago

Rack Attack is rated 4.8 based on 4,885 reviews