Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rack Attack had exactly what I was looking for and at a great price. It shipped even faster than expected. Great service and great price. Thanks.”

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Posted 5 years ago

“Haven’t even gotten it yet”

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Posted 5 years ago

Hi Matthew, Cargo boxes indeed take longer to arrive - I believe my colleague provided you with the current estimate. We wish we could make it quicker but we depend on Thule's availability. Apologies for the inconvenience and please know that our friends at Thule are working hard to get the boxes out to our customers. If there is anything else we can do in the meantime, please let me know. Best, Blaze, Rack Attack

Posted 5 years ago

“Had high demand items in-stock. Reasonable shipping and delivery time frames too. Prices were identical to in- store items for brick and mortar locations like REI and other outfitters.”

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Posted 5 years ago

“Excellent service!!”

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Posted 5 years ago

“Ordering off the website was a breeze. I really appreciated the courtesy call from one of their employees to inform me of the delay in receiving my order. Turned out to be nothing at all. Very happy with the product. Only thing that was a bit of a bummer, it came with zero instructions. I had to Google it. But that’s it. To me that’s nothing. Thanks for everything!”

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Posted 5 years ago

“Rack Attack has had some of the best customer service I have experienced ordering on line period. Handled a return with no fuss, made it easy to order more. I will be ordering from RA again and again.”

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Posted 5 years ago

“The guys were super helpful from helping me order online the part that I need ed that they didn't have, and choosing the right equipment for the rack after installed. They were kind dudes, and super helpful.”

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Posted 5 years ago

“Excellent service. Thank you.”

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Posted 5 years ago

“Love the feature of putting in your make & model of your car & they tell you exactly what you need. Got all the parts quickly & everything worked great!”

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Posted 5 years ago

“Accurate and very quick service”

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Posted 5 years ago

“Rack Attack has great video reviews that helped us make an informed decision from miles away. The online catalog is up-to-date and I had full confidence that if I ordered something, it would be shipped out.”

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Posted 5 years ago

“All the gear I have received from Rack Attack has been as advertised. The accurate updates on stock and arrival dates indicates a company dedicated to its customers.”

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Posted 5 years ago

“Fast delivery”

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Posted 5 years ago

“Hi there! Ordered cargo bag at Coquitlam branch a month ago. Two weeks after I ordered went in to collect. They said it will take about a week...maybe 2. Not arrived. And no updates from store diring this 2 week wait time. Then: there was ZERO interest by person behind desk to a) find out where my order is b) giving me info about my options if Cargo bag does not arrive in time for our camp trip (1 month from first order date). It was 10 minutes of hell to try and respectfully engage him on proper customer service. He sucked BIG time. Went to your online store...and guess what..the online assistant that popped up could within 3 minutes tell me exactly the info I needed. Confirming it is in stock, and that if I order online it will be delivered in a week. Which it did. happen. The store person could have manned up surely? So here is my lesson. Never ever go back to Coquitlam branch for anything and I shall actively discourage others from doing so. Maybe train the store people to go online to speak yo the online assistant...you know..to just find out how to do their job?”

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Posted 5 years ago

HI Marlene, I'm so sorry to hear about your negative experience at the Coquitlam store. This is definitely not how we want our customers to feel and I have passed on your comments to our district manager. I am glad that we were able to redeem ourselves at least a tiny bit through our website. Please reach out to priority.service@rackattack.com if there is anything else I can do for you. Best regards, Blaze, Rack Attack

Posted 5 years ago

“Service good, product good, thanks”

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Posted 5 years ago

“Quick service”

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Posted 5 years ago

“Very clear website, easy shopping experience, and prompt shipping.”

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Posted 5 years ago

“Excellent customer service!”

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Posted 5 years ago

“Everything came as expected. Thanks”

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Posted 5 years ago

“Fast , and delivered as expected. A++”

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Posted 5 years ago

Rack Attack is rated 4.7 based on 5,277 reviews