Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a returning customer, having been extremely satisfied with previous purchases, However on this occasion of the purchase of a TV corner unit, the package arrived unannounced via XPD courier service at a very inconvenient time and was left before it could be examined. On unpacking the unit was found to be damaged both on the back, which was not a great problem, but also on the front which was very noticeable, also areas of the cabinet were very poorly finished, some appearing not to have any varnish at all. Although the customer service was reasonably OK via e-mail and waiting several days for a reply, I feel that a phone call from the company could have expedited matters in a more efficient manner, the old , We are working from home and can not answer the phone excuse after a year is wearing a bit thin. Also having to make my own return labels as non were forth coming was a bit of a cheek as was the offer of a £30 reduction in the price if I kept the cabinet, the damage was most likely caused in transit but the quality was poor and customer service needs to be tweaked somewhat.”

Helpful Report

Posted 4 years ago

Dear Phil Bates, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we take your comments very seriously. You will shortly be contacted in order to obtain order information, please do respond so that we can speak with you directly. When things do go wrong we’d love to make them right. Regards Roseland

Posted 4 years ago

“Although I measured for the bookcase it was much smaller than I had expected it to be which was disappointing. It is nicely made and feels really good quality on the positive side. The biggest issue was the delivery company as the box was delivered to my driveway with the driver telling me to unwrap it outside as it was covered in paint due to the warehouse staff thinking it was a laugh to open some pots of paint in the delivery lorry so that they spilled. The driver rang his boss about it who told him to “crack on “and get on with it! The driver did unwrap it outside when I said I wasn’t happy with it and take all paint covered wrapping away with him which I was grateful for but this meant I couldn’t have returned the item even if I had wanted to and left me with a driveway covered in paint which I had to clean up!”

Helpful Report

Posted 4 years ago

“Had issues with damage to one of the shelving units. But roseland were very good and did organise a replacement and pick up of the damaged item. Nonetheless the effort of packing it back up for return was frustrating. Overall I am now happy with the shelves, they are average quality but don’t expect them to be perfectly finished.”

Helpful Report

Posted 4 years ago

“When I placed my order I got a prompt response. I was told the order had been dispatched but a week later there was no delivery and the track on XDP seemed to show it had not moved at all. After 10 days I wrote to Roseland Furniture but the response only told me what I already knew. Then XDP sent an email to tell me the furniture would be delivered that day. The XDP app showed no time slot or track on the driver. The furniture arrived at 3pm. I was disappointed to find when we unpacked it that a section along the top front measuring 25x4cm was not polished. Roseland have responded to my complaint with advice about polishing and a £25 refund or replacement which is satisfactory. I feel that there has been a level of frustration and hassle with this order and delivery which was quite unnecessary.”

Helpful Report

Posted 4 years ago

“Took a while to arrive. It's not solid oak and the top is a veneer which had a small tear at the back The frame , rear and base panels are all basic plywood. However it looks good and serves our purpose perfectly”

Helpful Report

Posted 4 years ago

“The book case was well wrapped with no damage on arrival. How ever on inspection the shelves and the back had not been completely finished. The painting had not been completed. On the whole we’re happy with the purchase as you can’t see the defects when the books are in place.”

Helpful Report

Posted 4 years ago

“I am pleased with the service from Roseland Furniture.”

Helpful Report

Posted 4 years ago

“The furniture is great but the courier service that is used has really let them down, my first order arrived a day it was expected and my second order arrived completely unannounced at 9.30am on a Sunday morning. This would put me off ordering again”

Helpful Report

Posted 4 years ago

“I was kept informed of delivery progress and the unit arrived quickly.”

Helpful Report

Posted 4 years ago

“Good product, good price. Very happy. But the transportation damaged the product.”

Helpful Report

Posted 4 years ago

“1st time using Roseland reading their description on how everthing is hand made and bespoke was disappointing to see a label made in Japan. Delivery was pretty quick but was left in a neighbours garden while I was out at work. No email confirmation of time of delivery till 2 hrs after it had been delivered. Packaging was excellent very protected. Furniture is well made not high end. There was some draw knobs missing i just went and bought 2. All in all Happy with my Furniture. Would I buy again probably not unfortunately.”

Helpful Report

Posted 4 years ago

“The furniture was attractive but badly damaged so I arranged a return - got a message to say it would be picked within 8 days and asked to put a home made label on the box - not a problem . The day after a man arrived to pick the furniture up and I asked him to wait whilst I wrote and stuck the label on - he said he hadn’t got time and not necessary / I insisted I wanted to follow Roseland instructions and he refused to wait - the damaged furniture is still here. This morning I’ve had an email from XDS saying they are retrieving a parcel from me - I’m assuming it’s the furniture but the message has no mention of Roseland ! I will ask for more information obviously when XDS arrive - XDS were picking up for Roseland - can I suggest this is clear by in future . I am looking forward to having my new perfectly conditioned TV unit delivered !”

Helpful Report

Posted 4 years ago

“did not realize that the telephone table required assembly was a little disappointed and your customer services are awful you cannot talk to any body”

Helpful Report

Posted 4 years ago

“Still waiting for door nobs”

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Posted 4 years ago

“Damaged and nothing back. Hard to sort anything out after work hours. Won’t let me update photos either”

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Posted 4 years ago

“Packaging excellent but shame the back wasn’t finished properly and the catch doesn’t hold up properly. Otherwise looks good.”

Helpful Report

Posted 4 years ago

“Received a replacement desk due to issues with the first. Poor workmanship I’m afraid. Requires assembly and screws not aligned with holes - forced to leave one out, washers too big, overhang on fixed section meant leg would not fit aligned and now have sloping leg - nothing what we’ve done. Drawer runners easily come apart. Happier with the two chest of drawers we purchased, but someone needs to address the build issues with the desk - especially as it cost over £400!”

Helpful Report

Posted 4 years ago

“We ordered a bookcase. The website does not ask for a county in your address. Therefore nobody seemed to understand our address was on the Isle of Wight as the postcode starts PO - Portsmouth. At the second delivery attempt after a return by the first courier and with different couriers the item arrived almost one month after ordering:- The item was comprehensively packaged but nevertheless there was a large split in the back of the bookcase which was to go against a wall. Fortunately the damage did not show on the front of the case in any way, so, no return to be attempted but I guess the last time we will use this firm and trust to their courier delivery”

Helpful Report

Posted 4 years ago

“Overall happy but a few rough edges on the drawer fronts”

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Posted 4 years ago

“The first sideboard arrived damaged, the second is not waxed. However the customer service is very good.”

Helpful Report

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews