“What went wrong? Royal Mail. 7 to 15 business days on standard mail to NZ? Rubbish! 2 mnths, still waiting. Will never again order anything from anywhere that uses Royal Mail. Sites should specify who they use as a carrier.
Buyer Beware, and avoid like the plague.”
“I've made an order through an UK online retailer and paid an extra $20 AUD for tracking service as the parcel will be travelling all the way down to Australia. The tracking was never update on RM's website. Very disappointed and stressful as the parcel contained my wedding invitations.
I think online retailers should specify which company they will be using for delivery. If I see that RM is the delivery company, I would probably shop elsewhere.”
“Ordered item on 48hr service. Had emails and texts from RM over 2 days saying it's out for delivery between 12.07 and 15.07. that day. Waited in all day.. Nothing arrived.. Even the next day it's still saying due for delivery the previous day?? Rang C. Service and even they said it should've been delivered. So where is it? Now looking at 6 days since dispatch and that's if it even arrives..48hr service?? Joke.”
“Waiting for a delivery with 2 cars on drive from Royal Mail only to find the idiot delivery driver didn't bother to ring bell or knock the door but just put a card through the letter box so I now have to go to the depot to pick it up myself.
I will never ever be using R.M again & will never order from a company that uses R.M”
“We are a U.S. company that manufactures and fulfills orders from London. Royal Mail lost (or stole) over 10 percent of our orders for three months. Customers were angry at us and blamed us for bad service. Royal Mail changed out sorting facility and started tracking everything, and the lost orders did improve but we still have an inordinate number of orders going missing. I think I'm ready to pay more to post with UPS.”
“mark daniel burnett sotrting co,m,plan sorting fbi cia parcels courts world
mark daniel burnett arer my psarcels whtrer thay telphon on head mi6 mi5 met police office in sorting office compan whtrere thay intergahtion mod sas markl daniel burnetf i refund no payment stolon mark daniel burnett 12/07/1974 kemps [place 89 f.lat 20 rackham rd nr33kjq can getr my adfdres courts”
“I hate when I order from companies and they use Royal Mail, the service is always terrible! Twice the tracking option has told me they accidentally sent my parcel to a different depot, the tracking service is so far behind the times compared to companies like DPD, handling fees are extortionate and customer service is always making excuses. I wish I could choose which delivery company to use when ordering things online because DPD are definitely my favourite”
“Where do I start?
-Tracking items is an absolute nightmare as they never update there website so you waste money paying for Tracked&Signed.
-The don't redeliver despite having booked redelivery 3 times for the same parcel!
-They make stupid excuses whenever complaints and claims are made about lost parcels.
-They sign away about items being delivered when in reality, they haven't!
There awful service has effected me as an individual and as an employee at a company that uses their services regularly and heavily rely on them. I's time we find a new postal service”
“I tried to track my parcel with the Royal Mail Parcel Tracking service which kept telling me that it would update me once Royal Mail had attempted to deliver the parcel. So, with no idea when it was due, I waited in for a whole day but popped out the next day for some shopping only to discover a note stating that they had attempted delivery and sent my parcel back to the depot. If you are going to have a parcel tracking service then make sure it works. Otherwise, it is pointless!!!! 😡”
“I filled in a form for loss of item sent 1st class in May this year for £10.50 and I am still waiting for the compensation. I have never claimed off Royal Mail before.”
“ordered a dvd. and no parcel from royal mail got sent out 1st class guarnteed no services what so ever been a week since it was despatched its nothing but problems with your services if ostrich's burry there head in the sand you lot need to bury your heads in the sack in shame will you ever improve services No only take from public by putting prices up all the time shame on you”
“30 pounds i be come in sorting office to pick mark daniel burnett 12/07/1974 kemps place 89 rackham rd norwich norffolk nr33jq irterm from china pick up fast thing tomorrow at 7 am”
“Had an item from China, cost £30, I had to pay £3.20 to custom, I had no idea when it arrived in the UK, I got no card telling me I had to pay
I only found out by contacting RM by chance. So I tried to pay for it online twice it said "ooop's that didn't work " so had to wait 25 minutes
on the phone and pay £11.20 an extra £8.00 for their fabulous handing charge and service an utter rip off for a monopoly, you cannot pay it to customs your self. So they can treat people with complete contempt, people need sacking!
Dave Leigh
I”
“Tracking services are terrible . It's 2019 , nearly all delivery companies give you an estimated time of delivery. You just have to hope your in when royal mail deliver because it could be anytime !”
“parcel sent from uk to dublin, has still not arrived 9 days later even though i posted it 1st class signed for,rang them and was just fobbed off with protocol saying i have to wait a month to make a claim,the royal mail is no longer fit for purpose and people are much safer using another RELIABLE firm who will actually deliver your items and deliver them in good time AVOID....”
“Royal Mail should be closed down when there are other companies who charge even less for the next day delivery and you will definitely get it next day, if you send a package thru royal mail you must forget about the package because it is lost and no one seems to know where it is. Two times happened to wait for a delivery from Royal Mail both times the package is gone when called they quickly play dumb even redirect me in Scotland to mock me, and when call again transfer me again to someone else I made complaints but its like no use they keep doing it, you package is gone for good they keep it probably then read to you their policy, people should take them to court, I do not recommend royal mail.”
