“Their website is the most confusing, badly linked, continually having to login in to move from page to page website I have ever experienced. DPD are cheaper, quicker and their app is a million times easier to use.”
“Royal Mail must be the most useless company I know. Try to phone their help line for any help, whatever number you press for help never works. Eventually you get in to a telephone on hold system that costs 5p per minute, so far I have never got through and continually telling me I am moving up the queue all the time charging me to try to get help for my £200 missing parcel.... What a useless set of idiots...”
“1st class parcel not delivered after 4 days, 2nd time a 1st class parcel has been late in the space of 2 months, very slow service with non existent customer service.”
“What went wrong? What went right?
lost documents despite paying for secure next day signed for Apparently its the wrong service for documents.
Cant get through to customer service when you can they cant help, accused me of lying, thank god for call logs I could go on for ages but why use my time. Don't use them its not worth it the documents they lost of mine are massive, massive implications and financial cost. In the middle of a complaint now. So stressed its awful”
“Next day delivery is absolutely waste of money, you'd be better of using other couriers as even though royal mail charges a fortune, it won't give you a time slot. I won't be using their special delivery and other similar delivery options ever again.”
“I had ordered a very valuable sports memorabilia poster online and when it arrived and I opened it, the poster was damaged and mishandled, the annoying part is that there was a giant ‘FRAGILE’ sticker on the package. Terrible service once again from Royal Mail but I’m not surprised to be honest.”
“A parcel that I required to complete a job last week was delivered to an address 16 miles from my actual address. Royal Mail’s reply “....we will try to recover it but it may be a problem”. The 15 minute call including a 7 minute wait cost me £1.50. Waited 1 week, no parcel no update from Royal Mail. Phoned 03457 740740 again this time waiting a further 27 minutes for an answer. Total cost of call £3.50. Royal Mail still have no idea if the parcel has been recovered and I have been told that I can only claim after another 72 hours wait for the value of the parcel contents and 2nd Class postage, no recompense for the phone calls or wasted time or the loss of my client. Royal Mail you are no better than a thief with the word Royal as a prefix. You should be absolutely ashamed but going by your service you probably won’t be. Unable to complete much of this form because it is not applicable as I don’t have my parcel.”
“Postmen don't try hard enough to access the building. It has happened dozens of times that I was home for a package to then get the message that "no one was home". I then end up re-delivering it to a post office for which I have to pay extra every time.”
“Very poor communication and customer services. I posted a parcel using tracked 24 service. The parcel was posted 8:42 am. However, by 3:00pm, there is no updated information on the tracking system. If RM is not going to update the information, how do I suppose to track my parcel? Try to contact the customer service and it seems mission impossible. Very poor service.”
“Will NOT deliver parcels. Only cards saying you were out. Waited for hours today then found this card on my doormat. "Sorry you were out." Sorry Royal Mail is incapable of delivering mail.”
“Yet again they did not even try to deliver the parcel - just put a card through the door. Over and over again they do this. You'd probably have to stand beside the open front door all day to actually get a parcel delivered. Garbage service.”
“Absolutely inappropriate service. Delivery guy just throw the parcel over the wall to deliver the parcel to the basement flat. Thanks got nobody was standing in the yard.
After seeing me writing down the plate number of his van he pop up and told that he supposed that all doors are closed. wow, genuinely amazing excuse.
Great service!!!! Royal Mail works hard for their reputation!”
“Paid for RM Special Delivery Guaranteed Next Day by 1 pm.
Package lost en route (I have full tracking data). I paid extra for additional cover because the item was high value.
Nobody told me the package was missing until the recipient told me it hadn’t arrived.
RM took a relaxed view of the whole thing from the start.
Had a number of difficult phone calls with totally unhelpful RM staff. One telling me they had 30 days to try to find it. Another laughed when I told her the value of the item and said I should have sent it via courier.
No attempt by RM to keep me informed alas to progress, keeping me completely in the dark.
Disgraceful ineptitude and arrogant manner.”
“Put a claim in with Royal Mail as they lost a parcel (we are a business) the claim procedure was pathetic and they would only consider the claim if we had proof of what the lost items were worth i.e what they cost us to buy and manufacture including labour costs and we had to provide proof with invoices etc.....what a load of rubbish! they could work out a percentage of our retail cost and refund us. This is just a ploy to avoid paying out any claims. Royal Mail you are a disgrace!!!”
“the royal delivery guy, persistently banged the letter box and pressed the bell whilst my 12 year old was at home frightening her. as i told her not to open the door the guy proceeded to angrily force an envelope through the letter box which then ripped.”
